Reach "Can't Be Calculated" But It Shows Up On Facebook...

[d...@likeable.com]

Recently, I'm getting a result where I query Facebook Ads for reach and on some ad sets it says reach "can't be calculated." I'm doing a sumproduct over the range, and this return is breaking a whole bunch of other stuff. It is also not an accurate result. When I go to Facebook, Facebook returns a number in their UI.

Any thoughts on how this could be addressed?

Here's a sample query ID:

zb5BTAUsowSEaOtkYLdoQe3gW1EboL

[Kat]

Hey Supermetric. It would be great if someone could answer this. I'm having the exact same issue.

[Mikael Thuneberg]

We're looking into it.

DISCLAIMER: The information contained in this message and/or attachments is intended only for the person or entity to which it is addressed and may contain confidential and /or privileged material. If you are not the intended recipient, any use, distribution, disclosure or copying of this email is strictly prohibited. Confidentiality and legal privilege attached to this communication are not waived or lost by reason of the mistaken delivery to you. If you have received this email in error, please delete it and notify us immediately. You've made it this far... and you're still reading? You deserve a drink. Seriously. Drop in to our offices in Clovelly, mention this message and we'll take you out for a complimentary drink and a chat about all things content marketing.

--
You received this message because you are subscribed to the Google Groups "Supermetrics" group.
To unsubscribe from this group and stop receiving emails from it, send an email to automateanalytics+unsubscribe@googlegroups.com.
Visit this group at https://groups.google.com/group/automateanalytics.
To view this discussion on the web visit https://groups.google.com/d/msgid/automateanalytics/06440724-b377-4dcb-8ed8-ce894975f876%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.

[Mikael Thuneberg]

Ok, the problem seems to be that you have several ad sets with the same name. So our tool receives several reach values for one ad set name, and can't sum these because otherwise some reached people could be double-counted. Instead of doing an invalid sum, it displays a "Can't be calculated" error. 

To resolve the issue do either of these:

• Include ad set ID into the split by, then this problem will not occur because each ad set will have a unique ID even if the name is the same, and so our system won't need to attempt to combine those values together. 
• Or another option, if you're fine with our system summing the reach values even though that can lead to incorrect results, is to type "ALLOW_SUM_UNIQUE" into Options: Advanced settings in the add-on sidebar, or into the Special settings column in SupermetricsQueries.
  

The first option is what we recommend.

On 4 November 2016 at 12:02, Mikael Thuneberg <mikael.t...@supermetrics.com> wrote:

We're looking into it.

[Kat]

Hi Guys,

This doesn't make sense. All of my Ad Sets have completely different names.

Also, Facebook does deduplicate reach when you call combine them.

Also Also, this used to work, but now it does not. 

Now when I split even by just campaign, the reach "can't be calculated". How am I supposed to accurately report on reach to a client outside of manually going into to ad's manager and exporting the data that way. Does that now render supermetrics redundant, if the metrics aren't right?

On Friday, November 4, 2016 at 9:41:01 PM UTC+11, Supermetrics Support wrote:

Ok, the problem seems to be that you have several ad sets with the same name. So our tool receives several reach values for one ad set name, and can't sum these because otherwise some reached people could be double-counted. Instead of doing an invalid sum, it displays a "Can't be calculated" error. 

To resolve the issue do either of these:

• Include ad set ID into the split by, then this problem will not occur because each ad set will have a unique ID even if the name is the same, and so our system won't need to attempt to combine those values together. 
• Or another option, if you're fine with our system summing the reach values even though that can lead to incorrect results, is to type "ALLOW_SUM_UNIQUE" into Options: Advanced settings in the add-on sidebar, or into the Special settings column in SupermetricsQueries.
  

The first option is what we recommend.

On 4 November 2016 at 12:02, Mikael Thuneberg <mikael.t...@supermetrics.com> wrote:

We're looking into it.

On 4 November 2016 at 04:53, Kat <katgro...@emotivecontent.com> wrote:

Hey Supermetric. It would be great if someone could answer this. I'm having the exact same issue.

On Saturday, October 29, 2016 at 3:51:41 AM UTC+11, d...@likeable.com wrote:

Recently, I'm getting a result where I query Facebook Ads for reach and on some ad sets it says reach "can't be calculated." I'm doing a sumproduct over the range, and this return is breaking a whole bunch of other stuff. It is also not an accurate result. When I go to Facebook, Facebook returns a number in their UI.

Any thoughts on how this could be addressed?

Here's a sample query ID:

zb5BTAUsowSEaOtkYLdoQe3gW1EboL

DISCLAIMER: The information contained in this message and/or attachments is intended only for the person or entity to which it is addressed and may contain confidential and /or privileged material. If you are not the intended recipient, any use, distribution, disclosure or copying of this email is strictly prohibited. Confidentiality and legal privilege attached to this communication are not waived or lost by reason of the mistaken delivery to you. If you have received this email in error, please delete it and notify us immediately. You've made it this far... and you're still reading? You deserve a drink. Seriously. Drop in to our offices in Clovelly, mention this message and we'll take you out for a complimentary drink and a chat about all things content marketing.

--
You received this message because you are subscribed to the Google Groups "Supermetrics" group.

To unsubscribe from this group and stop receiving emails from it, send an email to automateanalyt...@googlegroups.com.

Visit this group at https://groups.google.com/group/automateanalytics.

[Mikael Thuneberg]

So would you prefer we return incorrect numbers to you by summing the ad set or campaign level figures? If you want this, you can get those results using the ALLOW_SUM_UNIQUE method.

If you share the file with us, we can show you exactly what the problem is.

To view this discussion on the web visit https://groups.google.com/d/msgid/automateanalytics/348670f2-47dd-4996-bd7a-f560153e310a%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.

3862

[Kat]

Thank's for replying.

No I would not prefer an incorrect result, and sorry if I offended you. This was not my intention. I'm just seeing some inconsistencies with the answer you are giving me and what is actually happening in my super metrics data. I would like to get to the bottom of these inconsistencies, and my asking in this forum, I hoped that you would want to fix the problem as well. My mistake if this is not your priority or intention.

I cannot post this particular stuff not his forum as it is private. But I'm happy to send you screenshots to an email.

Thanks!

[Mikael Thuneberg]

Try splitting by adset ID as well as name. I think then you will see there are several rows with the same name but a different ID. 

On Thu, 1 Dec at 5:30 AM , katgro...@emotivecontent.com <katgro...@emotivecontent.com> wrote:

Thank's for replying.

No I would not prefer an incorrect result, and sorry if I offended you. This was not my intention. I'm just seeing some inconsistencies with the answer you are giving me and what is actually happening in my super metrics data. I would like to get to the bottom of these inconsistencies, and my asking in this forum, I hoped that you would want to fix the problem as well. My mistake if this is not your priority or intention.

I cannot post this particular stuff not his forum as it is private. But I'm happy to send you screenshots to an email.

Thanks!

On Tuesday, November 22, 2016 at 5:49:42 PM UTC+11, support wrote:

So would you prefer we return incorrect numbers to you by summing the ad set or campaign level figures? If you want this, you can get those results using the ALLOW_SUM_UNIQUE method.

If you share the file with us, we can show you exactly what the problem is.

On Tue, 22 Nov at 8:43 AM , Automateanalytics <automate...@googlegroups.com> wrote:

To view this discussion on the web visit https://groups.google.com/d/msgid/automateanalytics/348670f2-47dd-4996-bd7a-f560153e310a%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.

DISCLAIMER: The information contained in this message and/or attachments is intended only for the person or entity to which it is addressed and may contain confidential and /or privileged material. If you are not the intended recipient, any use, distribution, disclosure or copying of this email is strictly prohibited. Confidentiality and legal privilege attached to this communication are not waived or lost by reason of the mistaken delivery to you. If you have received this email in error, please delete it and notify us immediately. You've made it this far... and you're still reading? You deserve a drink. Seriously. Drop in to our offices in Clovelly, mention this message and we'll take you out for a complimentary drink and a chat about all things content marketing.

3862