Supermetrics outputs wrong date range

[Supermetrics]

If I manually set the date range to custom in the queries sheet, choosing 07/01/2015-07/05/2015, for example, the output date range will be 06/30/2015-07/04/2015 (pushed back by one day, maybe due to timezone differences?).

To fix this issue I have to use the modify queries function and select these dates in the Supermetrics interface, which takes a lot of time when changing date ranges for multiple queries. I'm not sure why the issue occurs only when I input the dates manually, since using the modify queries outputs just the same instructions to queries sheet, as if I did it manually.

[Supermetrics]

Any word on this? Now the date range shifts back by one day every time automatic refresh occurs. 

[jonathan...@iprospect.se]

I have this problem aswell! Any news??

[Mikael Thuneberg]

Thanks for reporting this, we will look into it.

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[Mikael Thuneberg]

Can you include a query ID please, so we can cheyour logs?

[Mikael Thuneberg]

If you want us to investigate, pease provide more information, screenshots, file URL, query IDs.

[Supermetrics Support]

We've probably found the reason for this, it's to do with having triggers in multiple files that have different time zones. In these situations, the trigger may sometimes have used the time zone of another file. We've now fixed this issue.

On Friday, 11 March 2016 08:52:22 UTC+2, Supermetrics Support wrote:

If you want us to investigate, pease provide more information, screenshots, file URL, query IDs.

On 10 March 2016 at 19:08, Mikael Thuneberg <mikael.thuneberg@supermetrics.com> wrote:

Can you include a query ID please, so we can cheyour logs?

On Thursday, 10 March 2016, Mikael Thuneberg <mikael.thuneberg@supermetrics.com> wrote:

Thanks for reporting this, we will look into it.

On Thursday, 10 March 2016, <jonathan...@iprospect.se> wrote:

I have this problem aswell! Any news??

On Thursday, August 6, 2015 at 5:38:38 AM UTC+2, Supermetrics wrote:

Any word on this? Now the date range shifts back by one day every time automatic refresh occurs. 

On Monday, August 3, 2015 at 11:31:51 AM UTC+7, Supermetrics wrote:

If I manually set the date range to custom in the queries sheet, choosing 07/01/2015-07/05/2015, for example, the output date range will be 06/30/2015-07/04/2015 (pushed back by one day, maybe due to timezone differences?).

To fix this issue I have to use the modify queries function and select these dates in the Supermetrics interface, which takes a lot of time when changing date ranges for multiple queries. I'm not sure why the issue occurs only when I input the dates manually, since using the modify queries outputs just the same instructions to queries sheet, as if I did it manually.

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[ke...@considerdigital.com]

I've encountered the same problem as well! need help!

[Mikael Thuneberg]

Please include a detailed description of the issue and screenshots. Or share the file with in...@supermetrics.com and point out exactly where the problem is.

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3841

[Email Support]

We regret to inform you that we have had some unforeseen delays while handling your case. Because of these delays, this ticket has been automatically closed.

Your ticket subject was “[Supermetrics Help Forum] Re: Supermetrics outputs wrong date range” -and you can check it’s details at https://support.supermetrics.com/helpdesk/tickets/3841. If your issue is still active and you’d like us to continue working with it, please click on the link and change the status of the ticket or write your comments in to it. If you do so, the ticket will be automatically re-opened and we’ll come back to you as soon as possible.

Please accept our sincerest apologies for any inconvenience.

Best regards,

Supermetrics Team

3841:463602