Mindy Jones-Secary -
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SUMMARY OF QUALIFICATIONS
Extensive marketing knowledge within Center sales field, as well as insurance services, and additional consumer products. Excellent systems administration skills. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals, as proven by work history within a Fortune 500 company. Energetic and professional motivator, with strong project management skills and the drive to get the job done on time and correctly the first time.
PROFESSIONAL EXPERIENCE
Six Sigma Certified Greenbelt in Project Management
Center Marketing Operations/TCS Analyst for a Fortune 500 company; Office administration and Management, coupled with Network system administration. Strategic Planner with Superb time management and multi-tasking skills.
Database/inventory controller with direct client and SVP contact for fulfillment of contract terms
Administration, repair, troubleshooting, hardware installation and software programming of all end user systems
Lan/Wan System Management, Cisco Routers, Avaya, Sun Systems, ADIC drives, Server installation, Network installation
Managed telecomm, desktop, and administration of a 103 station center
Demonstrated ability to handle difficult personalities with extreme medical conditions in a polite yet firm manner.
EMPLOYMENT HISTORY
GE FINANCIAL ASSURANCE, ******
Systems Manager / TCS Analyst
Responsible for inventory allocations, employee scheduling for 103 station center, hardware / software support and repairs, operations analytics, and all reporting structures. Reported out to Senior Vice President, regional managers, center managers, supervisors and clients. Supported Facility Manager in all levels of Operations, including but not limited to sales reviews and monitoring, client monitoring, and management of operations in absence. Managed all clerical support services for Ft. Myers center; facility analytics including, statistical sales reviews, data projections for sales expectations, budget to plan statistical achievements. Instituted change processes, systems hardware / software changes, and diversified training encompassing systems, and sales review. Managed and responsible for servers, Avaya System, network support, tape drives Lan/Wan systems, CSU’s, and all other telecomm and network systems.
• Received Six Sigma Greenbelt certification for process improvements.
• Re-engineered inbound/outbound delivery process to increase revenue generation by an extrapolated $300,000 per year
• Achieved a decrease in idle time by 47% for a client’s program, which increased retention revenue, generating $39,080 in 2003.
• Decreased reporting costs and time associated by creating a web-enabling tool to ensure all associates and management would have real- time access to production data. Achieved a cost savings of $26,250 per year.
• Maintained a systems up-time of 99.9%.
• Managed employee scheduling, to ensure that all inbound calls were received and answered within specified company policy. Through analysis, was able to achieve higher than company norm of 85% and achieve a 95% answer rate for all incoming calls, continuously.
• Promoted to Systems Manager in 2002 in acknowledgement of skills gained and excellent job performance
Systems Operator (*)
Responsible for inventory loading, headset allocation, hardware support, clerical reporting for Facility, and systems downtime management. Reported all systems issues to appropriate parties, ensuring all issues were repaired within time allotted.
• Managed calling inventory over four time zones to ensure peak calling performance and achieve set budget standards.
• Allocated programs to separate units after budget review and deadline review to ensure operational requirement.
• Supported Facility manager in all report outs and conferences to give a statistical base for any required information.
• Ensured that any and all follow up details were handled in accordance with priority level assigned, and in a timely manner.
Clerical Support (******)
Built, managed and reported all statistics for Ft. Myers Facility to Facility Manger, and Operations Manager. Assisted Facility Manager with any and all clerical work required.
• Handled all faxes, mailing, and general clerical duties for Ft. Myers center.
• Managed all filing duties for Facility Manager. Recorded minutes of meetings, transcribed for Facility Manger’s review.
• Ensured accurate operations records were kept easily accessible for review by corporate audit officials.
• Handled all Facility errands as assigned by manager.
• Assisted with Quality Assurance departmental goals, reporting structures, and guidelines.
Lee County EOC, Fort Myers, FL *********
Project installation – Short term project employment
• Reworked and updated reports for front desk operator.
• Managed installation and designed training brochure for video conferencing system.
• Created new and ease of use reporting structures for technical use.
• Created power point presentations for county operational review.
• Completed other duties as assigned by facility and operations manager.
Managed the care of 2 elderly patients with Alzheimer’s and senility while also home schooling a child with autism and ADHD Cape Coral, FL - ____*****
• Planned and managed all medical appointments
• Ensured correct dispensing of over $20,000 a month of medications
• Meal planning
• Set and manage daily exercise requirements for the health of patients
• Errands and anything else required for their day to day living
• Planning and execution of daily school assignments
• Ensured proper time management to complete all required lessons and reporting structures
Recommendations
Multiple professional and personal recommendations available upon request, one such attached for review.
To Whom It May Concern:
I have had the privilege of working with ***** ***** from ******** while she was in the capacity of System Manager/TCS Analyst. She is a very talented individual that is very resourceful, innovative and dedicated to achieving excellence. By way of her technical expertise and responsiveness, she was able to maintain a system uptime of 99.9%. As a project manager, she has reduced cost and implemented process improvements to the benefit of the entire organization. Her energy and commitment to quality easily motivates others and she has been instrumental in the training of others in various technical roles including Help Desk, Telecom and Networking. Ultimately, ********* is a strong leader and exemplary component to any team. I give her my highest recommendation for employment. If you have any questions feel free to contact me at ***-***-****.
Sincerely,
**********
IT Program Leader
Additional recommendations available upon request.
Profile Link: http://www.facebook.com/100002034551558