Neuroqueer: Business Operations Coordinator - Remote / Work from Home
Michael Barnett OAM
Business Operations Coordinator - Remote / Work from Home
Job description
Dear future teammate,
We’re building something special at Neuroqueer - a service run by and for neurodivergent and LGBTQIASB+ people. Our mission is to make sure people like us feel good, feel seen, and feel supported.
If you’re someone who loves keeping things organised, knows their way around billing and compliance, and wants to be part of something that matters, we’d love to meet you.
This is a remote role, so we're open to candidates Australia-wide.
what’s the role?
We’re looking for a Business Operations Coordinator to join us. It’s a part-time, remote role - around 15 hours per week to start, with room to grow. Working days and hours are flexible.
Think of this role as the engine room of the organisation. You’ll keep the business running smoothly - from billing and compliance to onboarding new Community Members (the people we support) and helping grow our pool of allied health partners. You’ll work independently, use your own judgment, and have real ownership over the customer experience and how things get done.
This is a great fit for someone who’s neurodivergent or disabled themselves - we know that the skills that come from navigating complex systems, managing your own energy, and thinking differently are exactly what this role needs.
Some things you might do:
- Manage billing and invoicing, including NDIS, Medicare, private insurance, and self-funded payments
- Respond to billing enquiries and Community Member feedback with care and curiousity
- Own the Community Member experience - from first contact through onboarding and intake, making sure everyone feels welcome, cared for and informed
- Oversee payroll processing and make sure everything is accurate and on time
- Keep our CRM up to date with correct billing, funding, and Community Member information
- Track funding periods and budgets so nothing falls through the cracks
- Make sure compliance obligations are met
- Onboard allied health professionals to grow our pool of practitioners
- Coordinate operations centrally, keeping things running smoothly behind the scenes
- Be the first point of contact for team questions, escalations, and requests from practitioners
- Keep an eye on reports, spotting issues and flagging anything that needs attention
- Create, update, and improve internal processes and documentation so things keep getting better as we grow
About you
We’re looking for someone kind, thoughtful, and someone who genuinely cares about doing right by people. Someone who does the right thing - even when no one’s watching, keeps things running smoothly, and treats every person they deal with - whether it’s a Community Member, a practitioner, or a supplier - with respect and warmth.
Ideally, you have:
- Experience with billing, invoicing, or accounts administration
- Familiarity with the NDIS - plans, funding periods, service bookings, and how it all connects
- Experience with CRM or practice management systems (Halaxy experience is a bonus)
- Confidence handling feedback, complaints, or tricky conversations with empathy
- Some experience in business development, recruitment, or practitioner support
- Strong organisational skills and the ability to manage your own time and priorities
- Comfort working remotely and independently, with the initiative to figure things out
- An NDIS Worker Screening Check (or you’re happy to get one)
What’s in it for you
- A remote role that fits around your life, energy, and capacity
- Part-time hours (around 15 hours per week) with room to grow as the business does
- Performance bonuses and incentives
- A high-trust environment where you’re trusted to get the job done your way
- An affirming and inclusive culture that centres lived experience
- The chance to shape how a growing organisation runs - your ideas, vision and input matter here
- Ongoing learning and development, in formats that work for you
- Meaningful work where the operations you manage directly impact people’s lives for the better
We encourage applications from people with lived experience of neurodivergence, disability, or being LGBTQIASB+, as well as First Nations folks and people from culturally diverse backgrounds.
If this sounds like your kind of thing, we’d love to hear from you.
Talk soon,
Team Neuroqueer
Job Summary
Remote / Work from Home
- $30 - $34.99 per hour
- Applications close: No Deadline - please apply as soon as possible
- Job posted on: 4th May 2026