Thorne Harbour Health: Client Care & Support Worker
Michael Barnett OAM
Client Care & Support Worker
Job description
- Casual role based in South Yarra
- SCHADS Level 4 role + 25% casual loading
- Deliver psychosocial support and care coordination
Join one of Australia’s most established and respected community-controlled LGBTIQ+ health organisations. Thorne Harbour Health is currently seeking a compassionate and community-minded Client Care & Support Worker to deliver psychosocial support and care coordination at our iconic Positive Living Centre (PLC) – a safe and welcoming space for people living with HIV (PLHIV).
About the role
As part of our HIV Services team, this casual role supports PLHIV through the delivery of psychosocial services, client advocacy, resource provision, and referrals to internal and external services. You’ll be on the front line of fostering a friendly, affirming, and empowering environment that prioritises dignity, health, and well-being.
Key responsibilities include:
- Conducting client intake and assessments
- Developing and monitoring care plans in collaboration with clients
- Delivering psychosocial support and targeted referrals
- Supporting clients with mental health, AOD and family violence challenges
- Collaborating with internal teams and external service providers
- Actively contributing to service improvement, program planning, and community engagement
This role is ideal for someone with strong interpersonal skills, a commitment to community development and social justice, and an understanding of the diverse and evolving needs of PLHIV and LGBTIQ+ communities.
What’s on offer
In addition to your salary of SCHADS Level 4 plus 25% casual loading and superannuation, Thorne Harbour also pays above award. You’ll also be able to increase your take-home pay by accessing up to $15,900 in salary packaging benefits.
About you
You are an empathetic, organised and values-driven professional who is committed to health equity and inclusion. You’ll bring to the role:
- Tertiary qualifications in social work, community development, health, or a related field.
- A strong understanding of the social determinants of health and the lived experiences of PLHIV.
- Experience providing support services within a person-centred, strengths-based framework.
- Cultural competency and demonstrated sensitivity to LGBTIQ+ communities and the impacts of stigma.
- Excellent communication skills and ability to work autonomously and in a team.
- Good digital literacy and ability to maintain accurate client records.
About us
Combining passion, commitment and activism, Thorne Harbour Health aims to improve the health and wellbeing of our LGBTQIA+ communities and of those living with or affected by HIV.
For a detailed position description, including selection criteria, visit our website: www.thorneharbour.org/about/work/ or see the position description attached.
For further enquiries about the role, please contact Stephen Borg – Acting Manager, PLC on (03) 9863 0444.
Applicants from our LGBTQIA+ communities including those living with HIV, those from culturally and linguistically diverse communities, First Nations people, and people with disability are encouraged to apply.
How to Apply
Written applications addressing the selection criteria and including a resume and the names and contact details of three professional referees should be sent via the "Apply Now" link below.
Important: it is essential that applicants specifically address the selection criteria. Where selection criteria have not been addressed, applications will not be considered.
Thorne Harbour Health is an Equal Opportunity Employer and is committed to child safety. We have zero tolerance of child abuse. Our robust human resources, recruitment and vetting practices are strictly adhered to during the application and interviewing process. Applicants should be aware that we carry out working with children, police records and reference checks for all roles.
Supporting Materials
Applications for this role will take you to the employer’s site.
Job Summary
- Applications close: 11:59 PM AEDT, 19th Oct 2025
- Job posted on: 2nd Oct 2025
- Melbourne > South Yarra