LGBTIQ+ Health Australia: QLife Program Manager - Sydney / Canberra / Melbourne
Michael Barnett OAM
QLife Program Manager - Sydney / Canberra / Melbourne
Job description
- Locations: Sydney, Melbourne or Canberra.
- Role is part-time (34.2 hours per week), 2-year fixed term contract until 1 November 2027, with opportunity to extend.
- Competitive remuneration on SCHADS Award Level 6, $111,592 including leave loading, super (excluding NFP salary sacrifice).
About Us
LGBTIQ+ Health Australia (LHA) is the national peak health organisation in Australia for organisations and individuals that provide health-related programs, services and research focused on lesbian, gay, bisexual, transgender, and intersex people and other sexual orientation, gender, and bodily diverse people and communities.
QLife Peer Support Service
QLife provides free, anonymous peer support and referral for LGBTIQ+SB people across Australia. Services are delivered in partnership with four state-based, community-controlled organisations and coordinated by LGBTIQ+ Health Australia (LHA).
- Lead National Service Operations: Coordinate and strengthen QLife’s operational systems to ensure consistent, high-quality delivery across Australia.
- Drive Service Excellence: Support accreditation, governance, and risk management to ensure QLife meets the highest standards of safety, quality, and cultural responsiveness.
- Make a Tangible Impact: Help shape the future of Australia’s leading LGBTIQ+SB peer support service.
About The Role
We are seeking a highly organised and strategic QLife Program Manager to oversee the operational coordination of QLife’s national service. This role is responsible for ensuring service consistency, strengthening operational frameworks, and supporting continuous improvement across the QLife network.
This is an exciting opportunity to apply your leadership and systems expertise to a nationally recognised digital mental health service that centres peer support and community empowerment.
What you will do
- Lead the QLife National Operational Leadership Group to ensure national consistency and collaboration.
- Oversee operational systems, frameworks, and documentation aligned with the National Safety and Quality Digital Mental Health Standards.
- Support accreditation, risk management, and governance reporting in collaboration with the QLife Director and Practice & Quality Improvement Lead.
- Monitor and improve caller and webchat answer rates, ensuring service efficiency and responsiveness.
- Oversee QLife's technical infrastructure with support from the Data and Technical Coordinator (e.g. iCarol, Genesys, Moodle, telephony) to support service delivery and training.
- Lead the intake and resolution of service user complaints, ensuring feedback informs continuous improvement.
- Build strong relationships with partner organisations and sector stakeholders to enhance collaboration and capacity.
- Participate in the rotating out-of-hours on-call roster to support urgent service disruptions.
What are we looking for
We are seeking a dynamic and experienced operational leader who brings the following skills and attributes:
- Experienced: At least 5 years’ experience in leading operations, service, or program management, ideally within teleweb, peer-based, or digital mental health services.
- Strategic: Proven ability to manage complex systems, lead multi-site coordination, and deliver service improvements.
- Collaborative: Skilled in stakeholder engagement and relationship-building across diverse teams and organisations.
- Culturally Responsive: Deep understanding of LGBTIQ+SB health and wellbeing, including the needs of Aboriginal and Torres Strait Islander communities.
- Analytical: Strong data analysis and reporting skills to support service monitoring and governance.
- Organised: Excellent project management and time management skills, with the ability to juggle competing priorities.
- Tech-Savvy: Comfortable working with digital platforms and tools that support online service delivery.
What LHA offers
At LHA, we are committed to creating a rewarding and inclusive work environment. Here’s what we offer:
- Inclusive Work Culture: Join a supportive and diverse team that values your lived experience and professional expertise.
- Impactful Work: Contribute to a national service that supports LGBTIQ+SB communities across Australia.
- Professional Development: Access training and learning opportunities to grow your skills in digital health and peer support.
- Flexible Work Arrangements: Enjoy remote work options and flexible hours to support work-life balance.
- Health and Wellbeing Benefits: Access Employee Assistance Program and wellness leave.
- Competitive Compensation: SCHADS Level 6, and NFP salary packaging opportunities.
- Convenient Locations: Offices in Sydney (near Museum Station), Melbourne (Pride Centre), and Canberra.
how to apply
Please submit your application via the "Apply Now" link below.
Applications Close: Please apply as soon as possible – we will be assessing applications on a rolling basis and will close the process when a suitable candidate is found.
Accessibility
If you have access requirements or need to submit your application in an alternative format, please contact us to discuss. You can also apply verbally over the phone or through a face-to-face meeting if written applications are not accessible to you.
We strongly encourage applications from people with disability, LGBTIQ+SB people, and Aboriginal and Torres Strait Islander people.
Job Summary
- SCHADS Award Level 6, $111,592 including leave loading, super
- Applications close: 5:00 PM AEDT, 17th Nov 2025
- Job posted on: 3rd Oct 2025
- Sydney > CBD, Inner West & Eastern Suburbs Sydney