Drummond Street Services: Senior Practitioner - LGBTIQA+ SETs Program
Michael Barnett OAM
Senior Practitioner - LGBTIQA+ SETs Program
Job description
Provide settlement casework and support for LGBTIQA+ refugees, linking clients to inclusive services, peer support and community opportunities.
- Part time (0.7-0.8 FTE) until 30 June 2027 with option of extension subject to funding
- SCHADS 6
- First Nations People, LGBTIQA+ people, people with disability, people of colour, public housing residents or people with a lived experience are encouraged to apply
- Drummond Street Services (DS) is committed to child safety and to creating and maintaining a child safe organisation in line with the Victorian Child Safe Standards. The safeguarding and wellbeing of children and young people is central to our work. We have zero tolerance for child abuse and are committed to acting in the best interests of children and young people. All staff are required to participate in a thorough recruitment and screening process, including holding a current Working with Children Check and completing a National Police Check.
About the role
Working in partnership with Queerspace Drummond Street and Many Coloured Sky, this role will provide support and oversight to the team in the newly established LGBTIQA+ Refugee Welcome Hub.
Through the LGBTIQA+ Refugee Welcome Hub, eligible folk in Victoria will be supported with an individualised settlement plan, affirming sexual and gender diversity and recognising the impact of homophobic and transphobic discrimination on wellbeing, family and community relationships and access to services and opportunities.
Working as part of a small and dynamic team, the successful applicant will provide guidance and comprehensive settlement case work and service navigation with an intersectional focus, linking to statewide service networks with shared understanding of LGBTIQA+ refugee needs and facilitating connection to peer support and opportunities for leadership, participation and skills development within our queer refugee, lived experience led programs.
This project is in partnership with Drummond Street Services Queerspace, who will provide professional supervision and training. The role reports to the Pre & Post Release and LGBTIQA+ SETs Manager with support from Many Coloured Sky’s Program Manager and Executive Director.
Your responsibilities
- Provide queer sensitive and affirmative case management services to LGBTIQA+ refugees and other eligible people.
- Provide clinical supervision to Many Coloured Sky SETs LGBTIQA+ team.
- Conduct assessments of risk and protective factors including comprehensive risk assessments as appropriate.
- Review, develop and implement individual case plans in collaboration with the team and community members.
- Provide appropriate referral to both internal and external support services to meet needs identified through the assessment and case planning processes.
- Proactively build therapeutic relationships through engagement activities with the intention of identifying ‘vulnerable’ and ‘at risk’ LGBTIQA+ refugees and other eligible people to build supportive pathways, positive help-seeking experiences and optimistic and intentional work within risk and protective factors framework to support client’s goals and aspirations.
- Provide regular written reports to the client’s referrer as required.
- Utilise appropriate assessment tools and measures, as well as outcomes and evaluation tools.
- Contribute to the achievement of individual, team and organisational program targets and KPI’s as per contractual agreements with funders and those determined by Many Coloured Sky and Queerspace Drummond Street.
- Ensure accurate and timely data is recorded into all required client record management systems.
- Liaise with internal and external services to maintain relevant links and networks to strengthen the services delivered by the LGBTIQA+ SETS team.
About you
- Highly skilled and experienced case worker
- Organisational & Quality Focus
- Planning & Implementation
- Results Driven & Client Orientated
- Promotes productive work practices
- Creative, flexible and solution focused
- High level of self-awareness, professionalism and social justice values
Selection Criteria: All of the following must be addressed in your application to be considered.
- Qualifications in social work or equivalent.
- Minimum two years' experience in providing interventions to individuals and groups in the settlement, LGBTIQA+, mental health or related sector Demonstrated experience in team building and delivery of group programs.
- Demonstrated capacity to provide care coordination and case management.
- Demonstrated ability to provide counselling and therapeutic interventions with positive client outcomes.
- A commitment to and experience in working with vulnerable communities A commitment to and experience in working with people from LGBTIQA+ and refugee communities.
- Demonstrated understanding of the needs, issues and sensitivities of people from diverse backgrounds including LGBTIQA+ and culturally and linguistically diverse people and communities.
- Demonstrated experience of working with people with complex needs such as family violence, drug and alcohol and mental health issues Demonstrated capacity to work within integrated, collaborative and systemic approaches.
- Demonstrated organisational skills including the ability to meet deadlines and prioritise work tasks.
- Demonstrated capacity to work creatively, show initiative, contribute ideas and be active in a team environment.
- Identify as belonging to LGBTIQA+ communities.
Please review the position description which outlines the full list of responsibilities and key selection criteria
Application process
- Applications close at midnight on the advertised closing date.
- All applications will be directed to our careers portal – click the "Apply Now" button.
- All applicants must include a resume with a cover letter addressing all the key selection criteria for the position to be considered.
- Applicants shortlisted for an interview will be required to provide evidence of their qualifications during the interview process
- Suitable applicants that apply before the closing date will be offered an interview
For more information regarding this position, please contact Fernanda Santos on 9663 6733 or fernand...@ds.org.au using the subject line: Senior Practitioner LGBTIQA+ SETS Program
DS supports a flexible and productive work environment through its Hybrid Work Model. Where operationally viable and in line with role requirements, eligible employees may have the opportunity to work remotely on a structured basis. Eligibility for hybrid work is subject to the conditions outlined in DS’s Hybrid Work Model Policy and is not automatically granted.
A position description is attached.
Supporting Materials
Applications for this role will take you to the employer’s site.
Job Summary
- Applications close: 11:59 PM AEST, 31st May 2026
- Job posted on: 6th May 2026
- Melbourne > Carlton