I work for Cable and Wireless Optus - Questions????
Kevin Bolton
admitting this.
But, having said that, if anyone has any questions re Optus Premium TV, I
will be quite happy to answer them (if I know the answers).
Cheers
Kevin
Phil
Kevin Bolton <caa...@optusnet.com.au> wrote in message
news:01bec6f9$34676420$eaf08ec6@voyager...
Spizz
hear that Foxtel talk you out of this and then I hear again year end?
--
Spero D.
Email- sp...@chariot.net.au
My Home Theater Site
http://www.chariot.net.au/~spizz/
Spagnamoli
spag
Spizz <sp...@chariot.net.au> wrote in message
news:37819...@news.chariot.net.au...
Kevin Bolton
This is one time when "don't hold your breath" is not the order of the day.
We have linked up with excite to get this up and running. I do not have a
date, but it will be worth waiting for.
As for pricing, I cannot see that it will be a lot more expensive than dial
up.
I will post all info re PTV and Cable Internet as soon as it is released.
Spagnamoli <spagn...@start.com.au> wrote in message
news:7ls5t9$6qo$1...@eplet.mira.net.au...
WG
John Z
I tried to email you but your address bounced. My question is:
I had optus cable installed in my unit (MDU) 3 years ago. Is it one way
(downstream)? They tell me that they need to put some boxes in ALL the units
(not just mine) to make it upstream as well (to get local telephony and cable
modems). However due to cost savings their policy is not to do this anymore, so
we are left out in the cold. I would appreciate it very much if you could tell
me your thoughts on that. I am in contact with many people in my situation (a
number of them from Big Pond cable who want to jump out!) who are all stunned by
this. Getting cable modem is absolutely vital for me and being in an Optus only
cabled area I have no choice.
Eagearly waiting for your reply. Thanks for your time Kevin.
Regards
John
Kevin Bolton
Your connection is indeed one way only. The CAU on the side of your
house/MDU dictates this.
If your house is capable of having an Optus Landline Telephone then you can
get Cable Internet.
OPTUS has made a business decision not to install any more MDU's.
As you say those that have it can still get it, but no upgrades will be
made (in the near future) on MDU's.
Answer me this?
You would never invest in a block of flats if you thought the chances of
renting
them to get a return was very low, would you?
It would be a bad business decision to do so.
Right?
If you worked in a business and the only way for you be financially viable
was to
install to single houses only, you would only install to single houses,
wouldn't you?
If, to make you business viable to MDU's it was necessary to:
Wire all units at the same time with telephone lines, PTV and cable
internet to keep installation fees viable.
(providing you could get the permission of all the owners - and you would
never get all to agree)
AND
Have a guarantee that all unit holders would take up all products.
AND
All owners would 'stick' to all these products.
I bet you would not install to MDU's.
Would you (as the employee of such a business) be able to justify installing
to MDU's to your Director, your shareholders and your existing customers,
going through all of this to have the one customer who wanted this product
move in six months and all the other units decide to dicontinue PTV or
Telephone, one by one.
In the end you would have thousands of dollars invested in a block of flats
which is deriving no income.
Good business strategy?
Just imagine how I feel.
I live in Adelaide.
WE HAVE NO OPTUS CABLES AT ALL IN THIS STATE
NO OPTUS CABLE INTERNET.
NO OPTUS PTV.
NO OPTUS LOCAL TELEPHONE.
Life just ain't fair
Keep your chin up. I am still clinging to the hope that cable will come to
Adelaide.
John Z <dr...@hotmail.SHITSPAMcom> wrote in message
news:378406A8...@hotmail.SHITSPAMcom...
Kevin Bolton
The mysteries of e-mail maybe??
tom minchin
>AND
>AND
Glad to see reality is a scarce product at Optus still. Why is an MDU household
any different to a single house when it comes to "sticking" to Optus products?
If the product is good, they won't abandon it - very little faith Optus has
in themselves. I can't see that a house vs a unit household will have any
different qualms about dumping a shoddy service from Optus.
Why do you need all unit holders to take up the offer? Given the economy of
scale of cabling a 50 unit building which has dedicated electricity and
telco ducts vs the cabling for 20 houses which don't have dedicated ducts
you can accept quite easily only 50% take up rate (and then you have the
bonus of 'instant' connectivity when new tenants arrive or existing tenants
get around to it). You don't even have to completely cable the building either
just stick those who want it straight on and leave the ability to extend the
rollout until later.
Obviously Optus or Telstra or whoever won't be going around to cheap and nasty
MDUs, but they'd probably have quite a good take up in the more expensive ones
that would offset the cost of either completely cabling the building or only
cabling the initial rollout into the building.
Kevin Bolton
I could scream and yell about the fact that there is no cable in my state,
but would it do me any good? NO it would not.
If you are that concerned MOVE. Get a house. You already know Optus does not
cable MDU's so if you
tom minchin <t...@black.interact.net.au> wrote in message
news:7m1ife$psc$1...@black.interact.net.au...
If it is that shoddy, why is this such an issue for you? YOU WANT IT!
That is the whole point of your arguement.
Now you cannot get it, it is "shoddy" in your eyes.
Yes
I have faith and so do they. HOW F**king Rude.
I am trying to offer some help here and all you can do is slam my head into
the floor.
I am beginning to regret ever offering to help.
Good GOD! The difference is obvious, even to a fool.
Optus do not cable every house. Optus cable when the householder wants it.
Optus can be sure that one product will be sold to that house.
Optus can not wire up every house in a street simply because one customer
wants a product.
Nor can they wire up every unit in a block for the exact same reason.
Example: Optus wire up 15 units in a complex (and Optus have to because your
service would be interrupted every time and upgrade to add another user was
done) And it is not cost effective to do them one by one.
You and only you take a product.
Not everyone wants PTV.
Not everyone wants Internet, let alone Cable Internet.
Not everyone wants to swap Local Telephone providers.
I gather by your last comment that you think Optus should cable "more
expensive" units.
I fail to see, as a consumer the logistics of this. What is your idea of a
"more expensive" unit? Hey?
My idea of a more epensive unit is a house.
Hey. Look there. Problem solved!!!!!
To wire up one house requires one CUA for PTV and one Tap at the cable in
the street.
OR
One NIU for 1 PTV, 1 Cable internet and up to 4 telephone lines.
This would be useless in an MDU.
This outlay, if abandoned is not a huge write off.
In a MDU however the infrastructure is obviously much more expensive to set
up.
>
> Why do you need all unit holders to take up the offer? Given the economy
of
> scale of cabling a 50 unit building which has dedicated electricity and
> telco ducts vs the cabling for 20 houses which don't have dedicated ducts
> you can accept quite easily only 50% take up rate (and then you have the
> bonus of 'instant' connectivity when new tenants arrive or existing
tenants
> get around to it). You don't even have to completely cable the building
either
> just stick those who want it straight on and leave the ability to extend
the
> rollout until later.
>
I DON'T EVEN PRETEND TO KNOW. I think you have me confused with the
Director.
I work for Optus. I do not OWN it. I am not privy to every decision made. I
only know what I know. That is all.
Everybody needs electricity.
Everybody needs a telephone
That is why they are considered "essential services"
Nobody, I mean NOBODY needs the internet
and that is why it is not an essential service.
You cannot realistically compare the two.
As I have already said "It is a business decission" and it has been made.
For what reasons other than these, I do not know.
To bash your head against a brick wall over this is non productive.
I could scream and yell about the fact that there is no cable in my state,
but would it do me any good?
NO it would not.
If I were really worried about it I would move where it is available.
But I am not.
You obviously are
But you wont.
The choice is there for you.
tom minchin
>I could scream and yell about the fact that there is no cable in my state,
>but would it do me any good? NO it would not.
>If you are that concerned MOVE. Get a house. You already know Optus does not
>cable MDU's so if you
I don't care one way or another. In Canberra the only visible 'just over the
horizon' cabler is Transact. They're doing every dwelling.
Michael Wines
> I do understand your dissapointment.
> Your connection is indeed one way only. The CAU on the side of your
> house/MDU dictates this.
>
> If your house is capable of having an Optus Landline Telephone then you can
> get Cable Internet.
Optus recently made an announcement about cable Internet. The
announcement discussed the technology which would be used in
their cable Internet service. The announcement did not state
when the service would be available. Optus have a history of
making announcements about cable Internet services. They do
not have a history of delivering cable Internet services.
Whether Optus intends to install MDUs in home units is not
particularly relevant if they are never likely to actually
deliver cable Internet services.
Andrew Edwards
How long is a ball of string?
Some people think Optus have a brilliant channel line up, some don't...
----------
Sinthreck
On Thu, 08 Jul 1999 19:06:24 +1000, Michael Wines <sal...@axe.net.au>
wrote:
ash...@my-deja.com
> I've been there. There is no information indicating when the
> service will be available. The press release reads much the
> same as the ones a few years ago - all hype and not much
> substance. There is nothing to convince me it will happen this
> time.
http://www.home.net/news/pr_990610_01.html
Try this one if your looking for something to say it will start in the
fourth quarter this year.
I can understand your skepticism, and to some extent I share it (at
least on timing). But I do think that this time there are a number of
issues that make it different.
1. Its a joint venture with a reputable partner ... if it doesn't
happen, its not just Optus who look silly. @Home also have strong ties
with Excite and Microsoft ... they're not some sham operator.
2. I certainly don't remember such conviction in anything that Optus
has previously claimed ... its always been talk about "subject to
testing" and really vague suggestions of timing.
3. Telstra are taking it very seriously as can be seen by there changes
(albeit feeble) to pricing arrangements for Big Pond Cable.
Optus have gone out of their way to make this announcement "official",
which, if they weren't fully intending to proceed, just wasn't
necessary. They could have made some vague announcement just like they
have in the past. If it wasn't going to happen this time, why would
they start the e-mail list for interested people? It just doesn't make
sense.
I must admit, I'll believe 4th quarter commencement when I see it, but
I don't think the launch will be too long after that.
Ashley
Sent via Deja.com http://www.deja.com/
Share what you know. Learn what you don't.
Michael Wines
> It stated in the forth quarter of this year.
Do you have a reference to support your claim?
I read this:
http://www.optus.net/prod/internet/cabmodem.asp
this:
http://www.optus.net/company/newsArticle.asp?articleId=113
this:
http://www.optus.net/prod/internet/words/@Homefinal.doc
and this:
http://www.optus.net/prod/internet/HFCcable.asp
There are no statements in those documents indicating when
the service will be available.
Kevin Bolton
My mistake.
I guess I should have said that I will answer all "reasonable" questions.
You could probably do with reading some other subscribers comments.
What you call decent is not what others call decent.
Optus is a company.
This company must make money.
This company makes money by selling (amongst other things) PayTV.
Lots of poeple have it, so lots of people must like it.
If none of the channels were decent, no one would buy it.
It is in Optus' best interest to offer channels which people want.
Optus staff do not pick the channels they air based on what customers do NOT
want. Why would they?
It sells it product, ONLY to those who want it.
If you want it, but it.
If you don't want it, don't buy it.
Would you go to a Butcher and and ask why he sells meat?
"You know I hate meat. I am a vegetarian.. You keep putting meat on the
shelf. Everytime I come in I see meat. STOP selling meat".
"Well" said the butcher. "Don't buy meat. Go to a grocer". THE END.
Why do people insist on bagging everything.
What sort of naive, pathetic, open ended question is this?
What is decent? What is not? What do you like? What do you not?
On second thoughts......don't bother!
Are you the type of person who calls Free to Air channels and complains
about programs aired instead of changing channels or using that often
forgotten button "Power - ON/OFF".
WG <jill_...@hotmail.com> wrote in message
news:fM%g3.4401$yD2....@newsfeeds.bigpond.com...
Kevin Bolton
Plans are underway for this product. I can assure you.
Maybe you should visit.
http://www.optus.net.au/prod/internet/cabmodem.asp
and have a look around. I found it very interesting.
Happy reading
Michael Wines <sal...@axe.net.au> wrote in message
news:37846A10...@axe.net.au...
Michael Wines
> I can understand your position. I agree with you to a point
> Plans are underway for this product. I can assure you.
> Maybe you should visit.
> http://www.optus.net.au/prod/internet/cabmodem.asp
> and have a look around. I found it very interesting.
I've been there. There is no information indicating when the
service will be available. The press release reads much the
same as the ones a few years ago - all hype and not much
substance. There is nothing to convince me it will happen this
time.
T
> This company makes money by selling (amongst other things) PayTV.
> Lots of poeple have it, so lots of people must like it.
> If none of the channels were decent, no one would buy it.
Not necessarily, I pay for Foxtel (since I can't get Optus) but find
most of it to be complete crap! The only reason I am still paying is
because every now and then there is something on I want to watch eg. the
recent World Cup cricket. I watch BBC World, Channel V and the odd
program here and there from all the rest of the channels.
I'm sure most discerning viewers would argue that what's currently shown
on Pay TV is generally rubbish, so I am all for hearing other peoples
complaints and hope to see a marked improvement in programming!
Trev
Steve Blakeney
T <tcr...@bigpond.com> wrote in message
news:3785673F...@bigpond.com...
Fleetwood Mac Attack
stereo leads?
blur
>
>
> I must admit, I'll believe 4th quarter commencement when I see it, but
> I don't think the launch will be too long after that.
>
> Ashley
>
>
access, garble messages constantly, messages lasting only days) so i dont
see how they will be able to get a cable service for the net running
normally with even 20 years testing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Sinthreck
all isp's in Australia have newsgroup's that suck.
That's why I & many other ppl get usenet servers from overseas.
blur
(Sinthreck) wrote:
> Who cares about newsgroups
> all isp's in Australia have newsgroup's that suck.
>
> That's why I & many other ppl get usenet servers from overseas.
>
>
> On Fri, 09 Jul 1999 22:00:25 +1000, bl...@net.com (blur) wrote:
>
> >
you've missed my point thickneck, im saying if a part of there internet
service is stuffed, (and its not the only part) than how do you expect
them to run cablenet. By the way my other provider doesnt have any
problems with newsgroups
Sinthreck
problems.
I mean u can't expect an new isp to be perfect on the first day.
her...@n0spam.hotmail.com
(possibly more) now, even though the technology they'll be using when they
launch will be different, I'm sure they learnt a few things along the way.
Further to that, they have @Home's "expertise" at hand, which is certainly
something considering the size of @Home and the speed at which it attained
said size.
> Well since optusnet is only VERY new offcourse u'd expect them to have
> problems.
> I mean u can't expect an new isp to be perfect on the first day.
>>you've missed my point thickneck, im saying if a part of there internet
blur
(Sinthreck) wrote:
> Well since optusnet is only VERY new offcourse u'd expect them to have
> problems.
> I mean u can't expect an new isp to be perfect on the first day.
>
>
New????????? get ya facts right
Kevin Bolton
if you get my drift) and I was quite impressed with them (having heard all
the horror stories of people not being able to get a line and being bumped
off etc, etc).
When I subscribed to Optusnet, I kept my old ISP also to see if Optusnet
lived up to expectations. I found a couple of sites that allowed me to test
the speed of my ISP and I did comparitive tests on both. Optesnet blew them
out of the water....or pond....or whatever.
They took over a company called Multiplex (in case you did not know that)
and have been upgrading ever since.
I too have had some issues with Newsgroups but no-one is perfect and they
are continually improving which is all that you can ask.
I am more than happy with Optusnet.
Cable will be the best thing since sliced bread if you ask me.
blur <bl...@net.com> wrote in message
news:blur-10079...@dialup-t2-243.melbourne.netspace.net.au...
> In article <37879726...@news.remarq.com>, and...@nospam.uq.net.au
> (Sinthreck) wrote:
>
> > Who cares about newsgroups
> > all isp's in Australia have newsgroup's that suck.
> >
> > That's why I & many other ppl get usenet servers from overseas.
> >
> >
> > On Fri, 09 Jul 1999 22:00:25 +1000, bl...@net.com (blur) wrote:
> >
> > >
Kevin Bolton
Optus took over Multiplex.
How old do you think Optusnet is?
blur <bl...@net.com> wrote in message
news:blur-10079...@dialup-mdc23455.mpx.com.au...
Michael Wines
> Optusnet IS new. Multiplex is not.
> Optus took over Multiplex.
Why did Optus take over a building company?
Matthew McDonald
<caa...@optusnet.com.au> wrote:
>Optusnet IS new. Multiplex is not.
>Optus took over Multiplex.
Doesn't MultiPlex build buildings? This explains the crap service!
Hint: Try Microplex.
Regards
Matthew
--
____________________________________________________________
Matthew McDonald http://www.matthewmcdonald.com/
MobileWorld Phone Information http://www.mobileworld.org/
Gold Coast, Australia_______________________________________
Andrew Edwards
As a product Optusnet is new and is still having teething problems which I'm sure we all hope are ironed out in the very near future...
I for one would like to see a more direct affiliation between Optusnet and Optus so when a customer comes through to me I can redirect them internally without having to dial the number that all Optusnet customers have to dial, ie, put them through on a priority queue...
Guys, regarding who took over what and the ages, get over it... move on in life...
Mulitplex sounds like a group of cinemas to me, for what it's worth!
Have fun!
Andrew
----------
In article <3787DAB5...@axe.net.au>, Michael Wines <sal...@axe.net.au> wrote:
Kevin Bolton wrote:
> Optusnet IS new. Multiplex is not.
> Optus took over Multiplex.
Kevin Bolton
Freudian slip there.
You know what I mean....Microplex.
Yes. I am an idiot. OK.
Michael Wines <sal...@axe.net.au> wrote in message
news:3787DAB5...@axe.net.au...
Matthew McDonald
<awed...@optusnet.com.au> wrote:
>As a product Optusnet is new and is still having teething problems which I'm
>sure we all hope are ironed out in the very near future...
Optusnet is not new, they took over Microplex who had existing pops
and equipment.
How hard is it to sort out problems with news servers, connections and
other things? Pretty damn easy when you have the resources of Optus.
>I for one would like to see a more direct affiliation between Optusnet and
>Optus so when a customer comes through to me I can redirect them internally
>without having to dial the number that all Optusnet customers have to dial,
>ie, put them through on a priority queue...
Ahhh of course, a Optus employee, hence the supporting of Optus's crap
internet company. Bit like their fizzer of local phones and pay tv etc
they have stuffed up another launch.
alan
> What sort of naive, pathetic, open ended question is this?
> What is decent? What is not? What do you like? What do you not? >
> On second thoughts......don't bother!
AND
>I could scream and yell about the fact that there is no cable in my state,
>but would it do me any good? NO it would not.
>
>If you are that concerned MOVE. Get a house. You already know Optus does
not
>cable MDU's so if you
If you represent the typical Optus representative, then the quicker Optus
drops out of Pay-TV the better.
Kevin Bolton
I was simply stating just just because I want Optus to cable SA, does not
mean it is going to happen.
The writer of the message was fully aware that Optus do not cable MDU's,
and, as much as I wish they did - for the sake of all the people who live in
them, and lets face it a lot of young people who are really 'into' the
internet live in units or apartments and they would certainly take up the
oportunity if presented, I cannot do anything about it.
It may change. I don't know. But complaining about it will not alter the
decisions made at the top.
They are aware that many people in MDU's want cable, but they have based
their decision on sound business sense, and who are you or I to argue?
I don't know what the answer is, but complaing to newsgroups won't change a
thing. I wish it would and then there may be something to be gained by it.
Let's keep the forum open for intelligent, informed/informative comments and
questions.
All I read in here is: Bag Optus, bag Foxtel, bag anyone else who dares to
stand up in the PTV arena to be shot at.
Between the providers, I think a lot has been gained in the entertainment
field.
Let's not forget that.
Without them there would be no PTV at all.
I also get a little protective of my employer at times, as I respect my
employer and I am proud of the services we offer.
I will get off my soapbox now.
Looking forward to seeing what questions are thrown in, as Andrew and I are
more than willing to help out if we can.
Cheers.
alan <al...@tig.com.au> wrote in message
news:7m9b4a$26i$1...@toto.tig.com.au...
Holbrook
>The way the STU SHOULD be hooked up, there is no need for stereo outputs.
If
>you have a need for stereo outputs then you either must have an unusual
>setup or have it set up incorrectly.
This is OK if you have a VCR with a stereo tuner.
For that matter there are heaps of "stereo" TVs around that are in fact
stereo on the AV inputs only.
Ian McLean
>On Sun, 11 Jul 1999 13:08:06 +1030, "Andrew Edwards"
><awed...@optusnet.com.au> wrote:
>>As a product Optusnet is new and is still having teething problems which I'm
>>sure we all hope are ironed out in the very near future...
>Optusnet is not new, they took over Microplex who had existing pops
>and equipment.
They took over Microplex so they are not new?? How is that related? If I
entirely bought out an ISP, I would still be new. Especially if I hadn't run
one before. The hardware would not be. Optus is new(ish) to the Internet
access business.
>How hard is it to sort out problems with news servers, connections and
>other things? Pretty damn easy when you have the resources of Optus.
I kind of see what you are getting at here, but what specific resources? They
have money, staff and the hardware of Microlpex, but obviously not the
experience (yet). This is the problem I think. Are they using Microplex
staff?
Ian
Matthew McDonald
McLean) wrote:
>In article <378820a9...@news.nat.orac.net.au> mat...@matthewREMOVEmcdonald.com (Matthew McDonald) writes:
>
>>On Sun, 11 Jul 1999 13:08:06 +1030, "Andrew Edwards"
>><awed...@optusnet.com.au> wrote:
>
>>>As a product Optusnet is new and is still having teething problems which I'm
>>>sure we all hope are ironed out in the very near future...
>
>>Optusnet is not new, they took over Microplex who had existing pops
>>and equipment.
>
>They took over Microplex so they are not new?? How is that related? If I
>entirely bought out an ISP, I would still be new. Especially if I hadn't run
>one before. The hardware would not be. Optus is new(ish) to the Internet
>access business.
Of course and all the staff that worked and ran Microplex were whisked
away by the magical fairies and the new staff have never worked/ran an
ISP before.
Get real, they took over Microplex because they were an established
ISP with existing infrastructure and staff. The extra work required to
extend the ISP was minimal compared to starting from scratch.
The FACT is that OptusNet is Microplex with a new name.
>>How hard is it to sort out problems with news servers, connections and
>>other things? Pretty damn easy when you have the resources of Optus.
>
>I kind of see what you are getting at here, but what specific resources? They
>have money, staff and the hardware of Microlpex, but obviously not the
>experience (yet). This is the problem I think. Are they using Microplex
>staff?
Yes and new staff. Still no excuse, if Optus can't or won't pay to
hire staff with experience then that's their demise. Any problem can
be fixed and Optus are not working at fixing these problems, they're
taking the attitude that no-one uses news so why worry about it when
we can work on other areas like signing up customers. If they lose a
few along the way then they obviously don't care.
From what I hear the whole service is collapsing because of poor
infrastructure and equipment.
Ian McLean
>On Tue, 13 Jul 1999 09:41:01 LOCAL, ian_m...@BLAH.hotmail.com (Ian
>McLean) wrote:
>>In article <378820a9...@news.nat.orac.net.au>
>mat...@matthewREMOVEmcdonald.com (Matthew McDonald) writes:
>>>Optusnet is not new, they took over Microplex who had existing pops
>>>and equipment.
>>
>>They took over Microplex so they are not new?? How is that related? If I
>>entirely bought out an ISP, I would still be new. Especially if I hadn't run
>>one before. The hardware would not be. Optus is new(ish) to the Internet
>>access business.
>Of course and all the staff that worked and ran Microplex were whisked
>away by the magical fairies and the new staff have never worked/ran an
>ISP before.
I have an idea Optus would like to manage it, rather than let the old
Microplex have control. True, Microplex staff will still be working there,
though. How were they as an ISP?
What you say their views on news are, their poor infrastructue and
equipment and anything else you've "heard" I can't comment on, because I have
not heard these things. Obviously they have some problems or so many people
wouldn't be complaining. However, you've said that because they've taken over
an established ISP with all the equipment etc. then it should be easy to have
a good service. Later on you say they have poor infrastructure and equipment.
I don't think it is as easy as you think it is to move in on an established
business. I have a hard enough time working out how things work just changing
jobs...if you are there from the start, then you know what's going on,
especially if you help create it.
I'm not exactly defending them, it's just that a lot of comments seem to be
things people have "heard", or they just know. There is probably reason to
complain, but how do you know the reasons for the problems they are having?
Do they tell you if you ask them? I get the feeling that you wouldn't like or
agree with any answers they gave you anyway.
Ian
Matthew McDonald
McLean) wrote:
>In article <378a816c....@news.nat.orac.net.au> mat...@matthewREMOVEmcdonald.com (Matthew McDonald) writes:
>
>>On Tue, 13 Jul 1999 09:41:01 LOCAL, ian_m...@BLAH.hotmail.com (Ian
>>McLean) wrote:
>
>>>In article <378820a9...@news.nat.orac.net.au>
>>mat...@matthewREMOVEmcdonald.com (Matthew McDonald) writes:
>
>>>>Optusnet is not new, they took over Microplex who had existing pops
>>>>and equipment.
>>>
>>>They took over Microplex so they are not new?? How is that related? If I
>>>entirely bought out an ISP, I would still be new. Especially if I hadn't run
>>>one before. The hardware would not be. Optus is new(ish) to the Internet
>>>access business.
>
>>Of course and all the staff that worked and ran Microplex were whisked
>>away by the magical fairies and the new staff have never worked/ran an
>>ISP before.
>
>I have an idea Optus would like to manage it, rather than let the old
>Microplex have control. True, Microplex staff will still be working there,
>though. How were they as an ISP?
I believe they were ok as an ISP.
>What you say their views on news are, their poor infrastructue and
>equipment and anything else you've "heard" I can't comment on, because I have
>not heard these things. Obviously they have some problems or so many people
>wouldn't be complaining. However, you've said that because they've taken over
>an established ISP with all the equipment etc. then it should be easy to have
>a good service. Later on you say they have poor infrastructure and equipment.
It appears to me that they did not plan the anticipated growth of
their service well (and this is inexcusable) and have not catered for
this growth by purchasing equipment that can handle this.
>I don't think it is as easy as you think it is to move in on an established
>business. I have a hard enough time working out how things work just changing
>jobs...if you are there from the start, then you know what's going on,
>especially if you help create it.
But they kept all the existing staff who know how it all works. But it
seems the management and their newer staff are incompetent and won't
put any money into the business to resolve problems and are only
interested in getting lots of customers.
>I'm not exactly defending them, it's just that a lot of comments seem to be
>things people have "heard", or they just know. There is probably reason to
>complain, but how do you know the reasons for the problems they are having?
>Do they tell you if you ask them? I get the feeling that you wouldn't like or
>agree with any answers they gave you anyway.
I've sent emails to management there as I was looking at joining and
they have refused to acknowledge any of my questions.
Webmaster
news:378daa2d....@news.nat.orac.net.au...
> It appears to me that they did not plan the anticipated growth of
> their service well (and this is inexcusable) and have not catered for
> this growth by purchasing equipment that can handle this.
That's what you get when you offer thousands of unaware new purchasers a PC
for next to nothing and tie them into an overpriced and unreliable
contractual access account....but then...the ACCC don't need reminding of
this AGAIN now do they! lol
Captain G.
> Sorry it sounded how it did.
> I was simply stating just just because I want Optus to cable SA, does not
> mean it is going to happen.
>
What is the problem in getting Optus cable in SA?!? Not that it really bothers
me as we get Austar out here in the sticks.
> The writer of the message was fully aware that Optus do not cable MDU's,
> and, as much as I wish they did - for the sake of all the people who live in
> them, and lets face it a lot of young people who are really 'into' the
> internet live in units or apartments and they would certainly take up the
> oportunity if presented, I cannot do anything about it.
> It may change. I don't know. But complaining about it will not alter the
> decisions made at the top.
Maybe it doesn't but it should. Surely it is better to express an opinion (for
or against) something and at least let those who have some control (input) into
things have an understanding of what people want, like/dislike about a
product/service. How would they get feedback allowing them to improve there
service if people didn't complain about what irks them.
> They are aware that many people in MDU's want cable, but they have based
> their decision on sound business sense, and who are you or I to argue?
>
The *customer*; who is always right!!!! At least in the eyes of any
business/service provider who wishes to attract and keep customers. Where I work
we go out of our way to ensure customers are happy, sometimes this involves
little or no profit for us, but word of mouth is the best advertising you can
get so its worth the effort in our eyes to keep the customer satisfied. Which of
course keeps them coming back to our business and supporting us. Customers have
long memories, particularly if they have been treated badly or feel they are
unappreciated.
> I don't know what the answer is, but complaing to newsgroups won't change a
> thing. I wish it would and then there may be something to be gained by it.
Lets see; you have heard complaints, I bet you pass on some of what you hear
(oppps- read) here to other optus employees (superiors maybe). Well there you go
something has been gained, you have become aware of what concerns your customers
(potential customers even) have and you can address these issues to attract
customers and keep existing ones on side.
> Let's keep the forum open for intelligent, informed/informative comments and
> questions.
>
I agree, and for the most part it is.
> Between the providers, I think a lot has been gained in the entertainment
> field.
> Let's not forget that.
>
again I agree, I don't think anyone would disagree. I look back at the days
prior to PTV and wonder how we survived. (where I live we get 2 FTA stations,
ABC and a commercial channel with programs from 7,9,10)
> I also get a little protective of my employer at times, as I respect my
> employer and I am proud of the services we offer.
>
Thats the attitude every employee should have toward their employer, don't take
the complaints of customers to heart, but listen to them and try to improve your
service to keep as many as possible satisfied. Fair enough you are one employee
and obviously don't have much clout, but passing on what you hear (damm done it
again, *read*) here is valuable feedback and shouldn't be dismissed.
> Looking forward to seeing what questions are thrown in, as Andrew and I are
> more than willing to help out if we can.
>
Which is very commendable of you. BTW are you being paid while you address
issues raised in this news group?!?
regards
Captain G. —> a.k.a. Craig.
Kevin
and 'soon to be released' Cable Modem- Yeah!!)
Phil <ptay...@ozemail.com.au> wrote in message
news:9Gbg3.2722$A55....@ozemail.com.au...
> What do you do there?
>
>
> Kevin Bolton <caa...@optusnet.com.au> wrote in message
> news:01bec6f9$34676420$eaf08ec6@voyager...
> > Subscribing to and reading from this Newsgroup, I am quite hesitant in
> > admitting this.
> >
> > But, having said that, if anyone has any questions re Optus Premium TV,
I
> > will be quite happy to answer them (if I know the answers).
> >
> > Cheers
> > Kevin
>
>
Kevin
No, I just do it in my (what very little I have) spare time.
BTW
"The views and opinions expressed by the writer are not necessarily the
views and opinions of Cable and Wireless Optus but rather are that of the
writer"
(had to say that)
Cheers
Kevin
Captain G. <arc...@hello.net.au> wrote in message
news:378B16CC...@hello.net.au...
> Kevin Bolton wrote:
>
> > Between the providers, I think a lot has been gained in the
entertainment
> > field.
> > Let's not forget that.
> >
>
> again I agree, I don't think anyone would disagree. I look back at the
days
> prior to PTV and wonder how we survived. (where I live we get 2 FTA
stations,
> ABC and a commercial channel with programs from 7,9,10)
>
> > Looking forward to seeing what questions are thrown in, as Andrew and I
are
> > more than willing to help out if we can.
> >
>
> Which is very commendable of you. BTW are you being paid while you address
> issues raised in this news group?!?
>
>
> regards
>
> Captain G. -> a.k.a. Craig.
>
>
>
D Scott
Kevin <caa...@optusnet.com.au> wrote in message
news:7mifhv$pqc$1...@news1.mpx.com.au...
> I am a Customer Service Rep in Multimedia (ie Cable services PTV and Telco
> and 'soon to be released' Cable Modem- Yeah!!)
>
> Phil <ptay...@ozemail.com.au> wrote in message
> news:9Gbg3.2722$A55....@ozemail.com.au...
> > What do you do there?
OK Kev baby, ask the big wigs for me... WHEN are Optus going to release
Caller ID, Call Diversion on BUSY and Call Diversion on NO ANSWER. This is
my only gripe with my otherwise perfect Optus HFC lines. These are SIMPLE
and CHEAP to introduce EXCHANGE BASED functions. Optus customers have a
right to expect that basic features like this will still be available when
they switch to a carrier with the very LATEST telephone exchanges. Optus
have no idea how many customers they loose by not extending these basic
service that customers have already become dependant upon with the other
carrier.
Also, we would like to change our 3rd line (currently with Telstra) over to
Optus, but we already have 2 separate CAU's on the side of the house (1 for
each line). Optus said long ago that they would be releasing 4-line CAU's
but no one in Optus knows what I'm talking about when I ask if we connect a
3rd line can we put all 3 into 1 x CAU (side of our house already looking a
mess with 3 boxes).
Best Regards/Dave
drs...@accesscomms.com.au
Kevin
Here goes!!
D Scott <drs...@accesscomms.com.au> wrote in message
news:378ef...@stargate.acay.com.au...
>
> Kevin <caa...@optusnet.com.au> wrote in message
> news:7mifhv$pqc$1...@news1.mpx.com.au...
> > I am a Customer Service Rep in Multimedia (ie Cable services PTV and
Telco
> > and 'soon to be released' Cable Modem- Yeah!!)
> >
> > Phil <ptay...@ozemail.com.au> wrote in message
> > news:9Gbg3.2722$A55....@ozemail.com.au...
> > > What do you do there?
>
>
> OK Kev baby, ask the big wigs for me... WHEN are Optus going to release
> Caller ID,
Caller ID is not long away. I do not know the date it will be activated at
our exchanges.
The new 250 telephone and instruction manual even have the "call back"
button (equivalent to *10# on the Telstra network). This feature obviously
requires caller ID to be in place in order to 'capture' the number of the
last person calling. I have asked for a release date many times, but cannot
seem to get an answer (I presume this is because, as a company, Optus do not
want to give a date for us to give to customers until it is guaranteed).
>Call Diversion on BUSY and Call Diversion on NO ANSWER. This is
> my only gripe with my otherwise perfect Optus HFC lines. These are SIMPLE
> and CHEAP to introduce EXCHANGE BASED functions.
Optus do offer call diversion. I wish they would personally.
The only function available is call diversion ON ALL.
I don't know if they will ever offer an expansion of this service.
They may or, they may not.
(Sorry)
>Optus customers have a
> right
to expect that basic features like this will still be available when
> they switch to a carrier with the very LATEST telephone exchanges.
It was not long ago that Telstra did not have these features and suddenly
they are now considered "basic".
These are not what are termed 'basic' functions. I do not think they are
basic and neither does the Australian Telecommunications Authority, who
govern all telecomminications. They do not come under the definition of
'basic features'. They are termed 'advanced features' and as such we do not
have to (although we may in the future) offer them.
This is one of the reasons Optus only offer Residential Services. They do
not even attempt to connect "Complex Services". Telstra will not even
release a service to us that is a "Complex Service". This definition
includes lines with secondary phone numbers attached to one phone line.
Optus is in a slightly different category to Telstra in this regard.
People seem to forget that they can 'choose' Optus. There are more local
carriers coming soon and they do not even have to offer diversion. They may
even offer a feature that Telstra and / or Optus do not, but if they do, the
existing carriers are under no obligation to offer the extra features.
CHOICE in the word of the day.
I know that sounds harsh, but it is the way it is, and AUSTEL provided the
guidelines we must follow.
Enough of the "politics".
>Optus have no idea how many customers they loose by not extending these
basic
> service that customers have already bec
ome dependant upon with the other
> carrier.
Optus DO realise that some customers because of this.
I don't know whether they even want to introduce them as features.
All people in australia have a right to have access to essential services.
The telephone is included in this definition.
>
> Also, we would like to change our 3rd line (currently with Telstra) over
to
> Optus, but we already have 2 separate CAU's on the side of the house (1
for
> each line). Optus said long ago that they would be releasing 4-line CAU's
> but no one in Optus knows what I'm talking about when I ask if we connect
a
> 3rd line can we put all 3 into 1 x CAU (side of our house already looking
a
> mess with 3 boxes).
>
Originally our CAU's did only offer one Telephony line each.
All our current CUA's are capable of taking:
1 x PTV (with many outlets)
4 x LAT (Local Area Telephony) lines (each with multiple extensions).
1 x Cable Internet (when introduced)
(New CUA's arriving soon will offer 9 x LAT)
Hope this helps somewhat.
Cheers
Kevin.
> Best Regards/Dave
> drs...@accesscomms.com.au
>
>
>
Roman Kowalenko
service, if there is a power outage, how well will
the Optus network stand up [ie will people be able to make
calls, and if so, for how long]?
---------------------
<SNIP>
Kevin
I do not really understand the connection? Or the reason for the 'Optus
only' part of the question?
The telephone exchanges have back up batteries to cover such an event and
would be replaced before they failed (same as Telstra - all telephone
exchanges need power and ours are no different!!).
If you think that just because the Optus cable runs along the power poles
that it is 'powered' by them (and I think this is what you are saying) this
is not the case.
The cable only uses them to 'hang off'.
Cheers
Kevin
Roman Kowalenko <etc...@ozemail.com.au> wrote in message
news:378F24D9...@ozemail.com.au...
George
Telstra and Optus Amps that are on the pole does not work. This then turns
the cable signal off to all the houses in the area. I would assume that when
the Paytv signal can no longer be amplified this would also be the case with
the phone. I have had this happen many times in the past, only about 1 month
ago the last time. I now have the Optus telephone and hoping that when the
power goes off my wife will be still alright at home.
Kevin wrote in message <7mnc8f$a5m$1...@news1.mpx.com.au>...
Kevin
Optus or Telstra.
Do Telstra have power amps on the poles....even though their cables are
beneath ground?
George <inte...@mindless.com> wrote in message
news:7mok6r$hf5$1...@news1.mpx.com.au...
George
mini exchange which is a green box, where the copper turns into optic turn
off in a power shortage. We have had to supply generators to keep these
live. Telstra don't run the same telephone system as Optus. Optus rely
totally on their Optic fibre Coaxial cable network.
Kevin wrote in message <7mom43$i1g$1...@news1.mpx.com.au>...
D Scott
> Hi Dave,
>
> Here goes!!
Thanks Kevin your comments, it is refreshing to find someone from Optus who
is interested enough in their work (and knowledgable enough) to contribute
to a NG in their own time.
> > OK Kev baby, ask the big wigs for me... WHEN are Optus going to release
> > Caller ID,
>
> Caller ID is not long away. I do not know the date it will be activated at
> our exchanges.
> The new 250 telephone and instruction manual even have the "call back"
> button (equivalent to *10# on the Telstra network). This feature obviously
> requires caller ID to be in place in order to 'capture' the number of the
> last person calling. I have asked for a release date many times, but
cannot
> seem to get an answer (I presume this is because, as a company, Optus do
not
> want to give a date for us to give to customers until it is guaranteed).
Optus have been saying that Caller ID is "not a long way off" for a long
time ! At least now, there is evidence that it's not far off eg. Call
return button on recently issued phones.
> >Call Diversion on BUSY and Call Diversion on NO ANSWER. This is
> > my only gripe with my otherwise perfect Optus HFC lines. These are
SIMPLE
> > and CHEAP to introduce EXCHANGE BASED functions.
>
> Optus do offer call diversion. I wish they would personally.
> The only function available is call diversion ON ALL.
> I don't know if they will ever offer an expansion of this service.
> They may or, they may not.
> (Sorry)
I already use the diversion ON ALL feature and in fact find it better than
Telstra's version because Optus have 2 very useful enhancements:-
(1) The home phone rings once each time a call is diverted
(2) Although Optus local lines do not have CID, they DO pass CID info thru
when diverting to a GSM phone.
I very strongly agree with your comment about CHOICE. In fact, that is the
main reason I choose to use Optus for mobiles, PayTV and Telephone lines. I
like to promote competition because in the end it leads to better, cheaper
services with more features.
Regardless of what the ACA say or define as basic or complex, at the end of
the day it's the market that decides what features they consider "basic".
Although CID is quite new to Australia, it is by no means an "advanced" or
even "difficult" feature for a modern telephone exchanges such as Optus'
Nortel DMS100's. With regards call diversion ON BUSY and NO ANSWER, these
functions have been available in most other countries for well over 2
decades and have been available on Telstra's AXE exchanges for almost 15
years now.
> >Optus have no idea how many customers they loose by not extending these
basic
> > service that customers have already become dependant upon with the other
> > carrier.
> Optus DO realise that some customers because of this.
> I don't know whether they even want to introduce them as features.
> All people in australia have a right to have access to essential services.
> The telephone is included in this definition.
That's why I can't understand them not providing features that would come
"in the box" with their exchanges. I would cost Optus almost nothing to
turn them on !
> > Also, we would like to change our 3rd line (currently with Telstra) over
to
> > Optus, but we already have 2 separate CAU's on the side of the house (1
> > for each line). Optus said long ago that they would be releasing 4-line
CAU's
> > but no one in Optus knows what I'm talking about when I ask if we
connect a
> > 3rd line can we put all 3 into 1 x CAU (side of our house already
looking
> > a mess with 3 boxes).
> Originally our CAU's did only offer one Telephony line each.
>
> All our current CUA's are capable of taking:
> 1 x PTV (with many outlets)
> 4 x LAT (Local Area Telephony) lines (each with multiple extensions).
> 1 x Cable Internet (when introduced)
>
> (New CUA's arriving soon will offer 9 x LAT)
>
> Hope this helps somewhat.
>
> Cheers
> Kevin.
Kevin, your feedback and info is appreciated, I'll try to cut-over the other
line if Optus will remove the 2 x 1-line CAU's and replace them and the PTV
splitter box with one that'll handle up to 4 LAT's and PTV. BTW, you
mention that the current CAU's also have provision inside for PTV. The PTV
splitting on the side of our house is done inside a separate 3rd smaller,
darker grey box.
Duck you head into the aus.comms NG some time if you have time.
Best Regards/Dave
drs...@accesscomms.com.au
www.accesscomms.com.au
D Scott
Roman Kowalenko <etc...@ozemail.com.au> wrote in message
news:378F24D9...@ozemail.com.au...
> Just out of curiosity, as the telephone is regarded as an essential
> service, if there is a power outage, how well will
> the Optus network stand up [ie will people be able to make
> calls, and if so, for how long]?
The cable that drops from the street pole to your house is a "siamese"
containing a coax which carries the "data" for PTV and Telephony and also a
copper pair that carries a 90V feed voltage to power the CAU that decodes
the telephony from the coax, this power, in turn, powers the phones in your
house thru the existing internal wiring which connect to your side of the
CAU. Optus go to great lengths to ensure the continuity of Telephony during
power outages, they have a backup power in the event of mains outages and
their lines worked in our house once during a 2-hour mains outage.
Best Regards/Dave
drs...@accesscomms.com.au
D Scott
George <inte...@mindless.com> wrote in message
news:7mok6r$hf5$1...@news1.mpx.com.au...
> I work for Integral Energy and I know that when we have a power outage the
> Telstra and Optus Amps that are on the pole does not work. This then turns
> the cable signal off to all the houses in the area. I would assume that
when
> the Paytv signal can no longer be amplified this would also be the case
with
> the phone. I have had this happen many times in the past, only about 1
month
> ago the last time. I now have the Optus telephone and hoping that when the
> power goes off my wife will be still alright at home.
Optus cut over to "back-up" supplies in the event of mains failure. I can
assure you that Optus HFC lines still work when there is a main failure.
Best Regards/Dave
drs...@accesscomms.com.au
George
when a car hit a pole up the road.
D Scott wrote in message <37905...@stargate.acay.com.au>...
Greg Alexander
> Well why did my phone not worked when we had a power failure 3 weeks ago
> when a car hit a pole up the road.
hehe
I take it you're saying that the Optus cable was still okay, yet the power
was broken?
Greg
Roman Kowalenko
during a power failure, that I raised. It seems to me that the lawyers will be
salivating over the prospects of legal action should someone try to call an
ambulance for a medical emergency when the power is out, only to find that
telephony ["essential service"] is not operational. I just wonder who monitors
that the standards various carriers perform to....or is this industry
self-regulated.
I wouldn't like to bet my life on some "self regulated" standard.
Andrew Edwards
IS A LITTLE BLIND FAITH TO MUCH TO ASK??????
:o)
I have had power failures and the phone has worked, I'm with Telstra, I asked a couple of friends who have Optus and when they've had a power cut, the phone has been fine...
So there we go... a new topic? change of conversation...
----------
Andrew Edwards
Optus Cables/Telstra cables go on the same power poles as the electricity....
If a car/truck brings a cable down, the electricity should go off and undoubtebly there will be an outage of telephony/cable tv... ie, whatever is on the pole, will be affected, you can't knock a power cable down without bringing down the communication cable - as long as the power cables were not 'cut' and as long as the power/comms cables are on the same poles.... logic prevails...
----------
George <inte...@mindless.com> wrote:
> Well why did my phone not worked when we had a power failure 3 weeks ago
> when a car hit a pole up the road.
hehe
I take it you're saying that the Optus cable was still okay, yet the power
was broken?
Greg
> D Scott wrote in message <37905...@stargate.acay.com.au>...
> >
Roman Kowalenko
The reason I asked the question in the first place, is that the term
"essential service"
was used. I don't think that the Optus people know [or really care] what
it means. If I
am to subscribe to the Optus telephone service, I would like to know how
it compares
[apart from price] with the competition. If a power pole falls I would
want to know
that the cable repair would be as quick with Telstra as with Optus [I
assume, the
same]..... but what about power black outs. I live in metro Melbourne,
and have
endured several major blackouts lasting 5+ hours [the worst case was
Xmas Day
1997]. I want to know whether the Optus telephone network would stand
up. In
the case of a power outage, the performance of PayTV would be completely
irrelevant.
Kevin
That would be because our cable was severed, not because of a blackout.
It would have needed to be rejoined when the pole was fixed. The power
company fix the pole (and restore power and then we repair our network).
We do have teams which work 'round the clock for such emergencies. Our
network is obvioulsy a little more suseptable to damage in this regard, but
it is not commom and we do address the issue ASAP.
Regards
Kevin
George <inte...@mindless.com> wrote in message
news:7mrerr$6in$1...@news1.mpx.com.au...
> Well why did my phone not worked when we had a power failure 3 weeks ago
> when a car hit a pole up the road.
>
Kevin
Andrew Edwards <awed...@optusnet.com.au> wrote in message news:7mshg3$fem$1...@news1.mpx.com.au...
Okay guys, Telstra and Optus both have strengths and weaknesses, I have to just say: in the event of a power failure?
IS A LITTLE BLIND FAITH TO MUCH TO ASK??????
:o)
I have had power failures and the phone has worked, I'm with Telstra, I asked a couple of friends who have Optus and when they've had a power cut, the phone has been fine...
So there we go... a new topic? change of conversation...
----------
In article <3791921F...@ozemail.com.au>, Roman Kowalenko <etc...@ozemail.com.au> wrote:
It is interesting reading the diverse opinions related to telephony performance
during a power failure, that I raised. It seems to me that the lawyers will be
salivating over the prospects of legal action should someone try to call an
ambulance for a medical emergency when the power is out, only to find that
telephony ["essential service"] is not operational. I just wonder who monitors
that the standards various carriers perform to....or is this industry
self-regulated.
I wouldn't like to bet my life on some "self regulated" standard.
D Scott wrote:
Taffy
D Scott
street.
Best Regards/Dave
drs...@accesscomms.com.au
George <inte...@mindless.com> wrote in message
news:7mrerr$6in$1...@news1.mpx.com.au...
> Well why did my phone not worked when we had a power failure 3 weeks ago
> when a car hit a pole up the road.
>
> D Scott wrote in message <37905...@stargate.acay.com.au>...
> >
WG
cable, I had Optus for my phone service for a while but had to disconnect
the service when the fastest connection was 33.6, there is no way it would
connect at V90 or 56k, the think the fastest I could get when I tried was
31.2k, has it yet improved???
WG
D Scott <drs...@accesscomms.com.au> wrote in message
news:37905...@stargate.acay.com.au...
gibgib
can't operate at speeds of 56k unfortunately. I have the same prob here.
Even the Revision 2 CAU's are the same.
gibgib
WG <jill_...@hotmail.com> wrote in message
news:uHUo3.16917$yD2....@newsfeeds.bigpond.com...
Detlef Pelz
| As you may know the CAU on the side of your house has a modem inside it. It
| can't operate at speeds of 56k unfortunately. I have the same prob here.
| Even the Revision 2 CAU's are the same.
Could someone from Optus verify this, and perhaps give an explanation?
Cheers,
Detlef Pelz
Kevin
Many people ARE connected to the net through Optus Local Area Telephone and
achieve full speed on V90 / 56kpbs. Optusnet itself has special dial in
numbers for V90 and many Optus joint telephony/internet/PayTV customers use
56kbps with no problems. I have personally never come accross any ISP (of
any worth...) who cannot fix any problems with modified settings and / or
strings.
You certainly do not have to drop speed settings. Many ISP's are not used to
dealing with any other phone lines other than Telstra and refuse to adapt to
new service providers. Optus' Customer Service Reps can log fault reports on
connections with Optusnet (or other ISPs) and your settings could have been
modified to work perfectly over the Optus network.
Sorry you had to disconnect over such an easily addressed issue.
It should never had come to that.
Regards
Kevin
Kevin
I will get back with an answer.
Kevin
(hiya Detlef!)
Detlef Pelz <dhp...@melbpc.org.au> wrote in message
news:01bedd02$ee30c800$199c0ccb@default...
D Scott
> WG <jill_...@hotmail.com> wrote in message
> news:uHUo3.16917$yD2....@newsfeeds.bigpond.com...
> > Can you tell why you can't get a decent modem connection through an
optus
> > cable, I had Optus for my phone service for a while but had to
disconnect
> > the service when the fastest connection was 33.6, there is no way it
would
> > connect at V90 or 56k, the think the fastest I could get when I tried
was
> > 31.2k, has it yet improved???
gibgib <gib...@ozbytes.net.au> wrote in message
news:37a5...@bn.ar.com.au...
> As you may know the CAU on the side of your house has a modem inside it.
It
> can't operate at speeds of 56k unfortunately. I have the same prob here.
> Even the Revision 2 CAU's are the same.
Most Telstra lines are struggling to run 40K and no Telstra PSTN lines will
run @ 56K.
Best Regards/Dave
drs...@accesscomms.com.au
WhaleOilBeefHooked
>Most Telstra lines are struggling to run 40K and no Telstra PSTN lines will
>run @ 56K.
Strange - I connect to the Optusnet Katoomba POP via Telstra lines, and I
regularly get the full 33.6K upload and 52K or 53.3K upload speeds with a
V.90 modem - and I am 3km from the exchnage and about 40km from the POP.
DaveP
Kevin
The CAU on the side of your house certainly does NOT contain a modem at all
(and never have. Version 1 or 2).
Many Optus local customers achieve 56kbps with the Optusnet ISP AND many,
many other ISPs as well.
The facts are:
56kpbs modems MAY be unstable on our network, if, and only if you do not use
V90 software.
V90 software was developed specifically for HFC networks (and the Optus
network is HFC). This in turn guarantees performance levels with Optus cable
telephones.
If your 56kbps modem does not have V90 software you can probably download it
from the manufacturers web site.
If you do have V90 software then your modem will work perfectly over the
Optus network.
Sometimes it is as simple as putting three commas after your ISP's dial up
number or adding a string.
Either way you will still be able to obtain maximum speed.
Many modems built to AUSTEL standards were only tested on Telstra lines and
therefore when connected to Optus lines small modifications may need to be
made to the settings and the Optus faults department have this information
at hand to be given out to customers to overcome problems.
Bottom line: There are only two different types of chips used in modems and
the Optus HFC network supports both.
P.S. Telstra (and Optus) guarantee 33.6 kbps data speed. Neither guarantee
56kbps. However both our networks 'can' and 'do' support 56kbps.
Kevin
gibgib <gib...@ozbytes.net.au> wrote in message
news:37a5...@bn.ar.com.au...
> As you may know the CAU on the side of your house has a modem inside it.
It
> can't operate at speeds of 56k unfortunately. I have the same prob here.
> Even the Revision 2 CAU's are the same.
>
> gibgib
>
> WG <jill_...@hotmail.com> wrote in message
> news:uHUo3.16917$yD2....@newsfeeds.bigpond.com...
> > Can you tell why you can't get a decent modem connection through an
optus
> > cable, I had Optus for my phone service for a while but had to
disconnect
> > the service when the fastest connection was 33.6, there is no way it
would
> > connect at V90 or 56k, the think the fastest I could get when I tried
was
> > 31.2k, has it yet improved???
> >
WG
and thats in Shepparton
> > can't operate at speeds of 56k unfortunately. I have the same prob here.
> > Even the Revision 2 CAU's are the same.
>
> Most Telstra lines are struggling to run 40K and no Telstra PSTN lines
will
> run @ 56K.
>
> Best Regards/Dave
> drs...@accesscomms.com.au
>
>
>
WG
Melbourne
at the bottom of the power poles, not connecting to optus net via a Telstra
line
WhaleOilBeefHooked <dap...@spambait.umpires.com> wrote in message
news:%pAp3.53$aD2.5...@news0.optus.net.au...
> D Scott wrote in message <37a6b...@stargate.acay.com.au>...
>
> >Most Telstra lines are struggling to run 40K and no Telstra PSTN lines
will
> >run @ 56K.
>
WG
department, all the could say was they don't guarantee a fast line speed,
Can anyone here truthfully say, they are getting a true V90 connection down
optus cable, I bet they can't, I tested this in quite a few locations, I get
lots of service calls for people complaining about their modems, I connect
them to a Telstra line perfect, Opus line 33.6 maximum, try for V90 31.2
every single time. All Optus can say is we don't guarantee the line speed,
most providers say, go for a Telstra line.
comments
Kevin <caa...@optusnet.com.au> wrote in message
news:7o4h91$rjn$1...@news1.mpx.com.au...
> Hi,
>
> Many people ARE connected to the net through Optus Local Area Telephone
and
> achieve full speed on V90 / 56kpbs. Optusnet itself has special dial in
> numbers for V90 and many Optus joint telephony/internet/PayTV customers
use
> 56kbps with no problems. I have personally never come accross any ISP (of
> any worth...) who cannot fix any problems with modified settings and / or
> strings.
> You certainly do not have to drop speed settings. Many ISP's are not used
to
> dealing with any other phone lines other than Telstra and refuse to adapt
to
> new service providers. Optus' Customer Service Reps can log fault reports
on
> connections with Optusnet (or other ISPs) and your settings could have
been
> modified to work perfectly over the Optus network.
>
> Sorry you had to disconnect over such an easily addressed issue.
> It should never had come to that.
> Regards
>
> Kevin
WG
I want to hear from people that are connected at V90 right now, down optus
cable. I bet there is none.
WhaleOilBeefHooked
>we are talking about Optus coax, you know, the stuff hanging all over
>Melbourne
>at the bottom of the power poles, not connecting to optus net via a Telstra
>line
Hi stupid,
Ummm, read what I was replying to - it specifically mentioned Telstra lines.
Now, when you learn how to read properly, come back.
Kevin
I have already said that Optus do not guarantee 56k line speed.
Neither do Telstra.......
Both guarantee 33.6. (I think I said this too).
I do not see you saying anywhere that Telstra do not gaurantee it!
So emphasising that Optus do not guarantee and ignoring that Telstra do not
guarantee is a "little" one eyed, I think.
The guarantee is irrelevant in this conversation. It is the bottom line
performance we are talking about.
Having said this, I will repeat again that many Optus and Telstra customers
to get speeds of around 56kpbs with no problem despite there being no
guarantee.
Kevin
WG <jill_...@hotmail.com> wrote in message
news:xNVp3.392$X4....@newsfeeds.bigpond.com...
> I complained and complained to customer service, spoke to the technical
> department, all the could say was they don't guarantee a fast line speed,
> Can anyone here truthfully say, they are getting a true V90 connection
down
> optus cable, I bet they can't, I tested this in quite a few locations, I
get
> lots of service calls for people complaining about their modems, I connect
> them to a Telstra line perfect, Opus line 33.6 maximum, try for V90 31.2
> every single time. All Optus can say is we don't guarantee the line speed,
> most providers say, go for a Telstra line.
>
> comments
>
>
Kevin
"Funny the only person that says you can is the Optus guy".
I say:
"Funny the ONLY person who says you cannot does not work for Optus".
Coincidence???
Funny you should ask.....
I do not live in a cabled area, so I cannot speak for myself
My sister lives in N.S.W. and has cable TV, two telco lines and Optusnet and
regularly achieves speeds well over 33.6kbps through the Optus line. This
has been verified by the fact that she uses (as I do) NetMedic to monitor
speed.
She has V90 modem and logs into Optusnet via the dedicated v90 dial up.
I am sure that I am not the only person who has witnessed this.
The chances of anyone:
A) Belonging to this newsgroup.
B) Using Optusnet
C) Using Optus Local Telephone
D) Using V90
E) Bothering to reply (as most people only bother when they have a gripe)
are fairly slim.
It does stand to reason that "The Optus Guy" uses all Optus products. How
many others would, it is not for me to say.
I would like to see how many people use the above and do NOT have problems
as well as those who DO have problems.
That would give a fairer indication.
I know for a fact that it is possible "because" I work for for Optus. And I
make no appologies for that.
Cheers
Kevin
WG <jill_...@hotmail.com> wrote in message
news:tQVp3.397$X4....@newsfeeds.bigpond.com...
> Funny the only person that says you can is the Optus guy,
>
> I want to hear from people that are connected at V90 right now, down optus
> cable. I bet there is none.
>
>
WG
can't, and don't. That Telstra does, whether they guarantee or not.....
Kevin <caa...@optusnet.com.au> wrote in message
news:7o9kl0$6sa$1...@news1.mpx.com.au...
> You are saying nothing new in this reply.
> I have already said that Optus do not guarantee 56k line speed.
> Neither do Telstra.......
> Both guarantee 33.6. (I think I said this too).
> I do not see you saying anywhere that Telstra do not gaurantee it!
>
> So emphasising that Optus do not guarantee and ignoring that Telstra do
not
> guarantee is a "little" one eyed, I think.
>
> The guarantee is irrelevant in this conversation. It is the bottom line
> performance we are talking about.
>
> Having said this, I will repeat again that many Optus and Telstra
customers
> to get speeds of around 56kpbs with no problem despite there being no
> guarantee.
>
> Kevin
>
>
>
> WG <jill_...@hotmail.com> wrote in message
> news:xNVp3.392$X4....@newsfeeds.bigpond.com...
> > I complained and complained to customer service, spoke to the technical
> > department, all the could say was they don't guarantee a fast line
speed,
> > Can anyone here truthfully say, they are getting a true V90 connection
> down
> > optus cable, I bet they can't, I tested this in quite a few locations, I
> get
> > lots of service calls for people complaining about their modems, I
connect
> > them to a Telstra line perfect, Opus line 33.6 maximum, try for V90 31.2
> > every single time. All Optus can say is we don't guarantee the line
speed,
> > most providers say, go for a Telstra line.
> >
> > comments
> >
> >
WG
Does the term Stoker mean anything to you,
Could be I'm sick of service calls, caused by people like you, promising
what a certain company claims to, but can't deliver.
Kevin <caa...@optusnet.com.au> wrote in message
news:7o9ldu$74r$1...@news1.mpx.com.au...
> Kevin
>
>
> WG <jill_...@hotmail.com> wrote in message
> news:tQVp3.397$X4....@newsfeeds.bigpond.com...
> > Funny the only person that says you can is the Optus guy,
> >
> > I want to hear from people that are connected at V90 right now, down
optus
> > cable. I bet there is none.
> >
> >
WG
I can see any posts from people connected through the cable at higher that
33.6k
can you??
And BTW, who says I haven't worked for Optus.
ash...@my-deja.com
: > The chances of anyone:
> : > A) Belonging to this newsgroup.
> : > B) Using Optusnet
> : > C) Using Optus Local Telephone
> : > D) Using V90
> : > E) Bothering to reply (as most people only bother when they
<heaps more stuff deleted>
OK, I've come in late so maybe my response is irrelevent ... ignore it
if it is.
I use Optusnet, have cable and optus local calls. I also have a 56Kflex
modem and connect to Optus via their 56Kflex modems.
I can only judge my connection speed by the download times I obtain,
and by general feel compared with my old 33.6K connection.
I consistently achieve download rates in the region of 5.5 - 6.0
kb/sec, which according to my maths equates to 45-49 kbaud/sec. My
computer tells me I am connected at 54000 baud.
With my old ISP, I was connected at 33.6 and used to achieve rates
around 3.5 kb/sec maximum.
I am very happy with download speed with Optus, I'm not so happy with
dial-up access (it tends to be difficult to connect between 8-10pm due
to high traffic in Melbourne) and I'm not so happy with disconnection
which seems to happen randomly irrespective of time connected or
activity about every third or fourth time I'm connected.
Optus tell me they are working on the traffic problem, we'll wait and
see.
Ashley
Sent via Deja.com http://www.deja.com/
Share what you know. Learn what you don't.
Kevin
I don't see anyone else having the same problem you seem to be having
either.....
and as for "If you don't like in a cabled area, How would you know????"
If you actually read my previous message, you would know how I know.
Kevin
WG <jill_...@hotmail.com> wrote in message
news:7%dq3.771$X4....@newsfeeds.bigpond.com...
: If you don't like in a cabled area, How would you know????
:
: I can see any posts from people connected through the cable at higher that
: 33.6k
:
: can you??
:
: And BTW, who says I haven't worked for Optus.
:
:
: Kevin <caa...@optusnet.com.au> wrote in message
: news:7o9ldu$74r$1...@news1.mpx.com.au...
: > You say:
: > "Funny the only person that says you can is the Optus guy".
: >
: > I say:
: > "Funny the ONLY person who says you cannot does not work for Optus".
: >
: > Coincidence???
: >
: > Funny you should ask.....
: >
: > I do not live in a cabled area, so I cannot speak for myself
: >
: > My sister lives in N.S.W. and has cable TV, two telco lines and Optusnet
: and
: > regularly achieves speeds well over 33.6kbps through the Optus line.
This
: > has been verified by the fact that she uses (as I do) NetMedic to
monitor
: > speed.
: >
: > She has V90 modem and logs into Optusnet via the dedicated v90 dial up.
: >
: > I am sure that I am not the only person who has witnessed this.
: >
: > The chances of anyone:
: > A) Belonging to this newsgroup.
: > B) Using Optusnet
: > C) Using Optus Local Telephone
: > D) Using V90
: > E) Bothering to reply (as most people only bother when they have a
: > > > > >
: > > > > >
: > > > > >
: > > > >
: > > > >
: > > >
: > > >
: > >
: > >
: >
: >
:
:
Kevin
I am saying that both Optus and Telstra deliver well above what is
guaranteed either.
WG <jill_...@hotmail.com> wrote in message
news:4Ndq3.758$X4....@newsfeeds.bigpond.com...
: My point here, is that you are saying that Optus deliver something they
: can't, and don't. That Telstra does, whether they guarantee or not.....
:
:
: Kevin <caa...@optusnet.com.au> wrote in message
: news:7o9kl0$6sa$1...@news1.mpx.com.au...
: > You are saying nothing new in this reply.
: > I have already said that Optus do not guarantee 56k line speed.
: > Neither do Telstra.......
: > Both guarantee 33.6. (I think I said this too).
: > I do not see you saying anywhere that Telstra do not gaurantee it!
: >
: > So emphasising that Optus do not guarantee and ignoring that Telstra do
: not
: > guarantee is a "little" one eyed, I think.
: >
: > The guarantee is irrelevant in this conversation. It is the bottom line
: > performance we are talking about.
: >
: > Having said this, I will repeat again that many Optus and Telstra
: customers
: > to get speeds of around 56kpbs with no problem despite there being no
: > guarantee.
: >
: > Kevin
: >
: >
: >
: > WG <jill_...@hotmail.com> wrote in message
: > news:xNVp3.392$X4....@newsfeeds.bigpond.com...
: > > I complained and complained to customer service, spoke to the
technical
: > > department, all the could say was they don't guarantee a fast line
: speed,
: > > Can anyone here truthfully say, they are getting a true V90 connection
: > down
: > > optus cable, I bet they can't, I tested this in quite a few locations,
I
: > get
: > > lots of service calls for people complaining about their modems, I
: connect
: > > them to a Telstra line perfect, Opus line 33.6 maximum, try for V90
31.2
: > > every single time. All Optus can say is we don't guarantee the line
: speed,
: > > most providers say, go for a Telstra line.
: > >
: > > comments
Kevin
I never suggested that you have not worked for Optus.
I actually said that you do not (presently, at this point in time, now) work
for Optus.
You do "seem" to know what you are talking about....but that is where it
ends.
If you did "actually" know what you were on about you would never have
claimed that the CAU on the side of your house (and I quote) "contains a
modem".
WG <jill_...@hotmail.com> wrote in message
news:7%dq3.771$X4....@newsfeeds.bigpond.com...
: If you don't like in a cabled area, How would you know????
:
: I can see any posts from people connected through the cable at higher that
: 33.6k
:
: can you??
:
: And BTW, who says I haven't worked for Optus.
:
:
: Kevin <caa...@optusnet.com.au> wrote in message
: > Kevin
: >
: >
: > WG <jill_...@hotmail.com> wrote in message
: > news:tQVp3.397$X4....@newsfeeds.bigpond.com...
: > > Funny the only person that says you can is the Optus guy,
: > >
: > > I want to hear from people that are connected at V90 right now, down
: optus
: > > cable. I bet there is none.
: > >
: > >
Andrew Edwards
Telstra and Optus in this case are providing TELEPHONE lines for a TELEPHONE service.
What you do with this TELEPHONE line is up to you, use it for a TELEPHONE or a fax or a modem..
It does not matter what speeds can go through these TELEPHONE lines because as far as Telstra and Optus seem to be concerned, they are providing TELEPHONE services, unless it is cable internet, Optus@Home or whatever... what is Telstra's equivalent???
No doubt non existant in poor Adelaide... KevIN, let's move!!!!
Andrew
awed...@optusnet.com.au
----------
Kevin
Your response could not have come at a better time.
I was fighting a losing battle here and I needed someone to back me up on
the speed issue.
Thank you very much for taking the time to answer.
I hope this will keep the cynics at bay (at least for a while).
I knew that the Optus telephone network could support data sppeds equal to
that of Telstra and I just needed someone other than me to verify this.
I even thought of calling my sister and asking her to subscribe to this
newsgroup just to back me up, but I thought that the unconvinced among us
would think that I was using her to cover up something.
This testimonial surely must convince the doubters who say that these speeds
are "not possible at all".
I am very pround of my association with Optus (yes I am the one who works
for Cable and Wireless Optus) and I will defend them to the hilt - when
justified, but I do understand that others may think that I am being biased.
I also noticed that you are having connectivity problems.
I live in Adelaide and do not suffer the problems you seem to.
I do get thrown off occasionly (but I have never had an ISP where this does
not happen at all, even with the Big one). I have also frequently been
logged on for over 48 hours with the eventual termination prompted by me. So
all in all I am very happy.
Sydney and Melbounre are in a slighty different situation than Adelaide in
that we have no Optus Cable at all and the Optusnet ISP here does not have
the traffic that has been caused by people signing on to the hugely
successful "Choices" package offered by Optus, ie having PayTV, Local and
Internet.
Optus took over a much smaller ISP (Multiplex) and they are constantly
upgrading to accomodate this growth.
Please do not feel that this issue is not being addressed, as I know that it
is.
Cheers and thanks again for replying.
Kevin
<ash...@my-deja.com> wrote in message news:7od701$4vm$1...@nnrp1.deja.com...
: <heaps of stuff deleted>
:
: : > The chances of anyone:
: > : > A) Belonging to this newsgroup.
: > : > B) Using Optusnet
: > : > C) Using Optus Local Telephone
: > : > D) Using V90
: > : > E) Bothering to reply (as most people only bother when they
:
: <heaps more stuff deleted>
D Scott
WhaleOilBeefHooked <dap...@spambait.umpires.com> wrote in message
news:%pAp3.53$aD2.5...@news0.optus.net.au...
> D Scott wrote in message <37a6b...@stargate.acay.com.au>...
>
> >Most Telstra lines are struggling to run 40K and no Telstra PSTN lines
will
> >run @ 56K.
>
> Strange - I connect to the Optusnet Katoomba POP via Telstra lines, and I
> regularly get the full 33.6K upload and 52K or 53.3K upload speeds with a
> V.90 modem - and I am 3km from the exchnage and about 40km from the POP.
>
> DaveP
You are lucky ! Have a look in dejanews at the posts to the aus.comms NG on
this subject. You'll find that recently many Telstra customers are
complaining about < 3.6K connects due to "RIMS". RIMS are a pair gain
device that Telstra is widely deploying. On the other hand, earlier Optus
HFC subscribers were not getting greater than 33.6K connects, however most
recent reports to the NG show that Optus has greatly improved and most
connects are now of 40K plus. I have never heard of anyone getting a FULL
56K connection from either Telstra or Optus lines.
Best Regards/Dave
drs...@accesscomms.com.au
www.accesscomms.com.au
PEPSIgal
do with line noise problems on Telstra lines and no problems or minor ones
with Optus lines. Personally I couldn't get a stable or high speed
connection via MY Telstra lines so I had an Optus one installed and I am now
sailing :)
To generalise without all appropriate information or statistics is rather a
silly thing to do.
I am of the opinion that this is what most people here are doing. please
nobody take offence as I neither can or have supplied names.
I must take a moment to congratulate Kevin on a well said post about line
speeds and his consideration in stating what is 'so' for BOTH companies
despite where his loyalties may personally lie.
PEPSIgal
WG wrote in message ...
PEPSIgal
Optus reps for YOUR area?
Australia is a big place do you stop to think about that fact?
PEPSIgal
WG wrote in message <4Ndq3.758$X4....@newsfeeds.bigpond.com>...
D Scott
connect to my ISP thru either Optus HFC line. I can't vouch for 56K myself
'cause I only have a 33.6K modem, however, is you search the aus.comms NG
archives you'll find heaps of reports of 40-50K connects with Optus lines.
I understand that FULL 56K can't be reached on either Telstra or Optus
lines. I believe that 52K is the maximum.
BTW... I don't work for Optus !
Best Regards/Dave
drs...@accesscomms.com.au
Kevin <caa...@optusnet.com.au> wrote in message
news:7o9ldu$74r$1...@news1.mpx.com.au...
> You say:
> "Funny the only person that says you can is the Optus guy".
>
> I say:
> "Funny the ONLY person who says you cannot does not work for Optus".
>
> Coincidence???
>
> Funny you should ask.....
>
> I do not live in a cabled area, so I cannot speak for myself
>
> My sister lives in N.S.W. and has cable TV, two telco lines and Optusnet
and
> regularly achieves speeds well over 33.6kbps through the Optus line. This
> has been verified by the fact that she uses (as I do) NetMedic to monitor
> speed.
>
> She has V90 modem and logs into Optusnet via the dedicated v90 dial up.
>
> I am sure that I am not the only person who has witnessed this.
>
> The chances of anyone:
> A) Belonging to this newsgroup.
> B) Using Optusnet
> C) Using Optus Local Telephone
> D) Using V90
> E) Bothering to reply (as most people only bother when they have a
gripe)
>
> are fairly slim.
>
> It does stand to reason that "The Optus Guy" uses all Optus products. How
> many others would, it is not for me to say.
>
> I would like to see how many people use the above and do NOT have problems
> as well as those who DO have problems.
>
> That would give a fairer indication.
>
> I know for a fact that it is possible "because" I work for for Optus. And
I
> make no appologies for that.
>
> Cheers
>
> Kevin
>
>
> WG <jill_...@hotmail.com> wrote in message
> news:tQVp3.397$X4....@newsfeeds.bigpond.com...
> > Funny the only person that says you can is the Optus guy,
Kevin
That makes three people (plus our telco faults department) who can verify
that Optus Local Lines support speeds and one who cannot get speeds above
33.6.
Maybe, just maybe the problem lies with some other source.
Maybe your ISP, your modem settings, your strings, your modem, your ......
Please, please let's get this newsgroup back onto PayTV.
Kevin
D Scott <drs...@accesscomms.com.au> wrote in message
news:37ad7...@stargate.acay.com.au...
David Ralphs
: Hmmmmm......
: That makes three people (plus our telco faults department) who can verify
: that Optus Local Lines support speeds and one who cannot get speeds above
: 33.6.
: Maybe, just maybe the problem lies with some other source.
: Maybe your ISP, your modem settings, your strings, your modem, your ......
: Please, please let's get this newsgroup back onto PayTV.
Please learn to snip - there was almost 200 lines below your comments
DN
--
I'm lonely and abandoned
Washed up, left for dead
I'm lost inside the desert
Of every word you said
D. Mustaine - "I'll Get Even"