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Proper online photo ordering

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Luke Ingram

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Feb 9, 2004, 9:14:33 PM2/9/04
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Hi people,

I was frustrated with the current systems of ordering digital prints online.
The large players all use over simplified systems which almost make it more
frustrating to use. The close link with the "lab" no longer exists with
these services. I work at a photo lab in Kew, Victoria called PHOTOQ. We
have recognized the need for online photofinishing with a personal touch,
fulfilled by experienced lab operators who care. I am looking for some
feedback and ideas for improvement.

Please visit www.photoq.com.au to see our system.

Thanks.

Luke Ingram
PHOTOQ
143-145 High Street
KEW 3101
VIC

03 9855 0006


Thomas Houseman

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Feb 9, 2004, 10:31:32 PM2/9/04
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I like it. 50c a print is nice ant the option to pickup from the store is
good too....

However, we need more companies like www.extrafilm.com.au where you can send
in your film, have it developed and scanned, burnt onto CD, delivered via a
webpage and the prints mailed back to you. Any plans for that sort of
service?

In my opinion, they need more competition!!

T.

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Duncan Donald

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Feb 9, 2004, 10:39:56 PM2/9/04
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Yeah,
Put me down for the santa pics eh?
DD

"Thomas Houseman"
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rarsin

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Feb 10, 2004, 4:26:38 AM2/10/04
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"Luke Ingram" <ma...@lukeingram.com> wrote in message
news:40283d8b$0$10527$61ce...@news.syd.swiftdsl.com.au...
> Hi people,
>
> I was frustrated with the current systems of ordering digital prints
online.
> The large players all use over simplified systems which almost make it
more
> frustrating to use. The close link with the "lab" no longer exists with
> these services. I work at a photo lab in Kew, Victoria called PHOTOQ. We
> have recognized the need for online photofinishing with a personal touch,
> fulfilled by experienced lab operators who care. I am looking for some
> feedback and ideas for improvement.
>

I have a few questions:

- Do you provide an ICC profile for your Fuji Frontier?

- I noticed that someone has provided a profile for you Frontier on the Dry
Creek photo page:

http://www.drycreekphoto.com/Frontier/Profiles/Australia_frontier_profiles.htm

If I use this profile and specify the option for "no corrections"
processing, will I get noticeably better results than using no profile and
fully automatic processing (including colour/density correction).

Cheers,

Rab.

GB

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Feb 10, 2004, 4:59:49 AM2/10/04
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while 50c is competitive given you care about the photos you print (I know
my Kmart does it for 47c) , can someone explain why I can't take a CD of at
least 24 photos in and print them all, and pay only the equivalent cost of
printing for a roll of 35mm. KMart (once again) is about $7 for developing
and printing a roll of 24 35mm (27c each allowing for the extra print or two
you get), and an extra set of prints costs about $4 (15-16c per print), so
why are we paying 50c for digital printing, when we aren't even getting a
film processed????? If you have the equipment it doesn't cost any more to
print from a digital source.

"Luke Ingram" <ma...@lukeingram.com> wrote in message
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Luke Ingram

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Feb 10, 2004, 5:11:56 AM2/10/04
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At our shop we charge $13.95 for a roll of 24 exposures. While not the
cheapest or the dearest, we provide excellent service and individually
corrected and inspected prints. If you bring in 24 or more digital images on
CD we will print them for 50c each, that is $12.00 for 24 exposures. In this
respect we do pass on the savings associates with not having to process
negatives. We do not provide a discount second set at present, and this is
the way the market is at the moment. My guess is that the photo industry cut
their margins too low previously on this side of business and they see the
present, and their huge investment ( A good digital minilab costs around
$250,000 where most labs were upgrading from analogue printers worth
20-50k. ) a good opportunity to restake their claim.

Perhaps it was an incentive to order a second set when the customer really
had no idea what the images looked like. Now an order of 24 photos taken
digitally is an order of 24 quality images, not the 5 or 6 fluke shots of
the past. Just a thought.

Luke


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Luke Ingram

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Feb 10, 2004, 5:12:25 AM2/10/04
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We do offer film processing through the mail, and we can upload customer
images to FUJI'S Print@Fujicolor service. This is not something we are
currently advertising however. My thoughts are that a lot of people would be
reluctant to post their films in the mail.

Luke Ingram
PHOTOQ

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Luke Ingram

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Feb 10, 2004, 5:13:03 AM2/10/04
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We can provide you with an ICC profile for the FUJI FRONTIER. The Dry Creek
one was submitted by me about a year ago, and I am hoping to get it updated
soon. I can supply you with the profile we now use for our instore Photoshop
printing.

The use of this profile ( along with a 'no corrections' specified ) will
provide you with the opportunity to control the colour and density of your
image with about 90% accuracy ( assuming your monitor is well calibrated ).
Most importantly you can ensure that your colours are within the gamut of
the frontier, avoiding clipping of tonal detail in your image.

Having said this, a majority of consumer images benefit from the automatic
and operator assisted corrections performed on the frontier. For those
however wanting more control and dependable printing of their images, the
colour profile method is well worth the effort.

Andrew Mc

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Feb 10, 2004, 6:45:36 AM2/10/04
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In article <4028ad6b$0$10530$61ce...@news.syd.swiftdsl.com.au>, Luke Ingram
says...

>
>Perhaps it was an incentive to order a second set when the customer really
>had no idea what the images looked like. Now an order of 24 photos taken
>digitally is an order of 24 quality images, not the 5 or 6 fluke shots of
>the past. Just a thought.
>

So crap shots are cheaper to print than good ones? Nice to see you're so
complimentary of your clients with their fluke shots that have provided your
bread and butter for so many years.

Oh, and the one and only time I used PhotoQ, I paid for overnight delivery and
it took 3 days. Great service from your not so new system. One I certainly won't
recommend or use again. And next time you choose to SPAM a newsgroup, put a
COMM: in the title.

Luke Ingram

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Feb 10, 2004, 7:40:44 AM2/10/04
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I was just speculating as to why no digital labs offer a cheap second set of
prints, as noted by a previous poster. Not one lab I know does this, even
the chain stores and discount photo outlets. It is often quoted by industry
speakers that customers report only believing that 1/4 of their images per
roll are worth a second print. If anyone can offer some more theories I
would be interested.

My genuine enquiry for feedback on my project has been well received and
opened up some interesting avenues for discussion and I do not see this as
detrimental to the integrity of this newsgroup. If my original post has
offended anyone I apologise.

I am regretful that you were not satisfied with our service, we do not
however offer overnight delivery. Australia Express Post is the fastest
delivery method and all orders are dispatched on the next working day ( we
are located in Melbourne ). Small delays in postal delivery are beyond our
control.

Thanks

Luke Ingram

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GB

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Feb 10, 2004, 8:41:31 PM2/10/04
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I don't mind the Kodak results our KMark give actually. I was probably a
bit harsh on them, but if you are not satisfied with your prints they will
do them again for free(they were the first in Aust to get their full digital
lab a few years ago). They tend to over expose the print by about a stop
(to make consumers prints nice a bright!), but you can specify that they
print yours at a stop or two lower etc They are certainly good enough for
typical consumer prints, I wouldn't use them on the likes of a wedding
unless the clients were trying to screw me on price... I certainly don't
think that I would pay twice the price. I used to go to a semipro lab and
pay $14+ per roll, but the difference were negligible (if not worse
sometimes). Same goes for labs like Rabbit, you;d be crazy to pay their
rates.

With the costs of home printing dropping to around 50c per 6x4 (with the
right printer and inks), the labs are going to have to offer a significant
price saving to get around the convenience of just printing at home. Most
consumers don't understand the differences of colour corrections and
longevity etc. Just plug the camera into the printer and off they go..

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