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Tour company provided a low-quality service; request advice on claim for refund
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LMehl
Jun 25, 2015, 11:45:00 PM6/25/15
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Hello --
In 2015 Feb I took a private 3-day tour of Vietnam's Mekong Delta. The
quality of the tour was very poor, involving an inattentive and
inconsiderate guide, poor accomodations, uncomfortable and dirty car,
and an itinerary that differed from the brochure I was given by the
travel agent who booked the tour.
I disputed approx 40% of the charge on my Chase Ink card. The tour
company is challenging me, saying only that they "provided the tour". I
provided Chase with a lengthy description of my experiences with the
poor quality/various shortcomings of this tour and the original
itinerary I received.
Chase is not convinced, saying I must provide evidence of what the
provider "did not deliver". Defective services are evidently judged
differently than defective products. Simply describing the bad
experiences is not enough.
Do any readers have experience with this kind of a credit card charge
dispute and can give me some advice about how to word my claim to Chase
or other suggest actions to take in my dispute?
Thanks in advance for any help,
Larry Mehl
In 2015 Feb I took a private 3-day tour of Vietnam's Mekong Delta. The
quality of the tour was very poor, involving an inattentive and
inconsiderate guide, poor accomodations, uncomfortable and dirty car,
and an itinerary that differed from the brochure I was given by the
travel agent who booked the tour.
I disputed approx 40% of the charge on my Chase Ink card. The tour
company is challenging me, saying only that they "provided the tour". I
provided Chase with a lengthy description of my experiences with the
poor quality/various shortcomings of this tour and the original
itinerary I received.
Chase is not convinced, saying I must provide evidence of what the
provider "did not deliver". Defective services are evidently judged
differently than defective products. Simply describing the bad
experiences is not enough.
Do any readers have experience with this kind of a credit card charge
dispute and can give me some advice about how to word my claim to Chase
or other suggest actions to take in my dispute?
Thanks in advance for any help,
Larry Mehl
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