Seagate 7200.11 series drives.
XR8 Sprintless
ago as a warranty replacement for a drive that died, not done by me as
he has just started using my services. It's developed the infamous not
detected by bios fault however there is a real catch with this one. The
shop that did the warranty replacement for him pulled a drive from an
iomega external unit to replace his instead of using a normal
replacement drive. Seagate states that he needs to send the drive back
to Iomega for the fix to be done, but he doesn't have the iomega serial
number as it was done by the shop and they don't want to do anything
about it either.
customer is left with a drive that seagate should fix but refuses to,
and iomega doesn't want to know about it either.
Seagate were to put it bluntly quite rude about the situation, however
surely they have a responsibility to fix an item that was not of
reasonable quality when sold and has a known fault that is repairable,
whether or not it is an oem unit or not.
XR8 Sprintless
> replace it, or am I missing something here? Why is it up to the
> customer to deal with the manufacturer? It's clearly not fit for
> purpose, and the consumer has certain rights in this situation - whoever
> installed the drive (and took money for it) has to make good on either a
> repair or replacement.
>
>
>
The point is that seagate manufactured the drive with an inbuilt fault
that is a ticking time bomb. The customer wants his data from the drive
and under normal circumstances seagate do fix these as a matter of good
will. In this case they are not willing to which is not good for the
customer. Yes he can take it back but will he get his data back? There
is a fix posted on the web that requires a certain level of technical
ability that I have offered to do for the client however he is pursuing
the shop first.
XR8 Sprintless
son of a bitch
It may be a gate, but still have to go to Iomega, the warranty is with
Iomega not seagate, and Iomega have their warranty with Seagate.
The serial number of the drive will bounce it back to Iomega.
But you have to take it back to shop first, as warranty has been blown
by the shop, the claim won't be accepted. It's the shops responsibility
to resolve the issue. If you can't resolve it there, contact the
Department of Commerce and that should rattle their cage.
Rod Speed
Yes, you should be able to use the small claims system to fuck them over.
Whether its worth the cost and effort is another matter tho.
XR8 Sprintless
an Iomega drive except that seagate told me that information. They also
told me it would be a couple of thousand dollars to retrieve the data.
The other issue is that it is out of warranty as far as the shop is
concerned. The first drive was about 8 months old when it died, this one
is 5 months old and the customer only had a 12 month warranty on the
computer. Basically I will probably buy a usb to ttl cable and proceed
with the fix on it myself.
XR8 Sprintless
>> The other issue is that it is out of warranty as far as the shop is
>> concerned. The first drive was about 8 months old when it died, this one
>> is 5 months old and the customer only had a 12 month warranty on the
>> computer. Basically I will probably buy a usb to ttl cable and proceed
>> with the fix on it myself.
>
> How badly borked is the drive?
>
> (It might still mount if you throw it into a case attached to a Linux
> system to recover the data).
>
Failure to recognise in Bios. Common fault with this series of drive.
See the following
It basically has a firmware fault that tells the controller it is busy
all the time and will not recognise in bios at all. It is fixable
without losing your data however seagate who fix drives sold through
retail channels are refusing to fix oem drives such as this iomega one
as well as drives sold by HP in their machines etc. There are numerous
articles about it on the net.
Another link about them
yet another
http://www.theregister.co.uk/2009/01/16/barracuda_failure_plague/
Clocky
"XR8 Sprintless" <xr8_s...@hotmail.com> wrote in message
news:03178527$0$1269$c3e...@news.astraweb.com...
Is there a serial on the Iomega external housing to match to the drive? If
not, buy another and get creative...
XR8 Sprintless
> Is there a serial on the Iomega external housing to match to the drive? If
> not, buy another and get creative...
There's no external housing at all. Drive was put in by another company
here as a warranty replacement for a failed drive in the system.
Obviously did not have any 500gb in stock so pulled a drive from an
Iomega external and put it in the persons system. Mongrel act and the
owner is seeking legal advice.
Rod Speed
> Clocky wrote
Its a lot cheaper to use the small claims system.