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Could this be a modem problem?

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Andy

unread,
Nov 23, 2009, 9:12:13 PM11/23/09
to
I was talking to my ISP re a problem I am experiencing with accessing the
Internet over the past few days. They suggest it may be my modem. When I try
to download a YouTube video it starts to download but after a while it stops
and my modem drops out, but cuts back in after a short while. However the
YouTube video will not finish downloading, it just shows the rotating
circles, as if it's continuing to download, in the centre. This also applies
when I try to download other files. The download gets a certain way and then
stops. Surfing the Internet, Email and Newsgroups appear to be OK. No
dropouts until I start a download.
Should the phone line be checked?
I am using a NetComm NB5Plus4W wireless modem/router.
Running XP SP3


Any advice appreciated.
TIA
Andy


Dr. Sir John Howard, AC, WSCMoF

unread,
Nov 23, 2009, 10:26:13 PM11/23/09
to

Try a different browser first to confirm its not a problem with the one you're
using.

--
http://www.youtube.com/watch?v=_ipvdBnU8F8
- KRudd at his finest.

"The Labour Party is corrupt beyond redemption!"
- Labour hasbeen Mark Latham in a moment of honest clarity.

"This is the recession we had to have!"
- Paul Keating explaining why he gave Australia another Labour recession.

"Silly old bugger!"
- Well known ACTU pisspot and sometime Labour prime minister Bob Hawke
responding to a pensioner who dared ask for more.

"By 1990, no child will live in poverty"
- Bob Hawke again, desperate to win another election.

"A billion trees ..."
- Borke, pissed as a newt again.

"Well may we say 'God save the Queen' because nothing will save the governor
general!"
- Egotistical shithead and pompous fuckwit E.G. Whitlam whining about his
appointee for Governor General John Kerr.

"SHUT THE FUCK UP YOU DUMB CUNT!"
- FlangesBum on learning the truth about Labour's economic capabilities.

"I don't care what you fuckers think!"
- KRudd the KRude at his finest again.

"We'll just change it all when we get in."
- Garrett the carrott

son of a bitch

unread,
Nov 23, 2009, 11:02:45 PM11/23/09
to

It's just a simple case of videos stopping and starting right?

My first question would be, what is the connection speed?
You can check it at speedtest.net or ozspeedtest.com

You are on Exetel, quite reliable, but....
On ADSL1 their speeds always fall well short of the Advertised Speed,
dunno about ADSL2

If your on ADSL2, I'd say you've got spyware

As for Netcomm products, I can't say enough good things about them.
No, really I can't, sorry.

Before you throw the Modem in the Dumpster I'd verify the speed first
at different times of the day. I would blame everything first before
the Modem, but it is Netcomm though. Could also a Telstra Line Problem.


Rod Speed

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Nov 23, 2009, 11:05:30 PM11/23/09
to
Andy wrote:
> I was talking to my ISP re a problem I am experiencing with accessing
> the Internet over the past few days. They suggest it may be my modem.
> When I try to download a YouTube video it starts to download but
> after a while it stops and my modem drops out, but cuts back in after
> a short while. However the YouTube video will not finish downloading,
> it just shows the rotating circles, as if it's continuing to
> download, in the centre. This also applies when I try to download
> other files. The download gets a certain way and then stops. Surfing
> the Internet, Email and Newsgroups appear to be OK. No dropouts until
> I start a download.

> Should the phone line be checked?

Be interesting to see if you can convince anyone to check it.

> I am using a NetComm NB5Plus4W wireless modem/router.

I'd see if anyone else is reporting that symptom with that modem.

The other obvious possibility is the dslam port doing that.

And you try a different modem easily ?

> Running XP SP3


Rod Speed

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Nov 23, 2009, 11:06:42 PM11/23/09
to
Dr. Sir John Howard, AC, WSCMoF " <""noujwas\"@yahoo.com . wrote:
> Andy wrote:
>> I was talking to my ISP re a problem I am experiencing with
>> accessing the Internet over the past few days. They suggest it may
>> be my modem. When I try to download a YouTube video it starts to
>> download but after a while it stops and my modem drops out, but cuts
>> back in after a short while. However the YouTube video will not
>> finish downloading, it just shows the rotating circles, as if it's
>> continuing to download, in the centre. This also applies when I try
>> to download other files. The download gets a certain way and then
>> stops. Surfing the Internet, Email and Newsgroups appear to be OK.
>> No dropouts until I start a download. Should the phone line be checked?
>> I am using a NetComm NB5Plus4W wireless modem/router.
>> Running XP SP3
>
> Try a different browser first to confirm its not a problem with the one you're using.

The browser shouldnt be able to drop the PPP or synch light on the modem.


Dr. Sir John Howard, AC, WSCMoF

unread,
Nov 24, 2009, 12:16:27 AM11/24/09
to

While true, you'd be surprised what IE and Active-X can get up to. Although its
more likely to be a virus further down at the library level.

Marty

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Nov 24, 2009, 1:26:14 AM11/24/09
to
On Tue, 24 Nov 2009 16:16:27 +1100, Dr. Sir John Howard, AC, WSCMoF
wrote:

> While true, you'd be surprised what IE and Active-X can get up to.
> Although its more likely to be a virus further down at the library
> level.

Do you even know what you are talking about?

Rod Speed

unread,
Nov 24, 2009, 4:09:46 AM11/24/09
to
Dr. Sir John Howard, AC, WSCMoF " <""noujwas\"@yahoo.com . wrote
> Rod Speed wrote
>> Dr. Sir John Howard, AC, WSCMoF " <""noujwas\"@yahoo.com . wrote
>>> Andy wrote:

>>>> I was talking to my ISP re a problem I am experiencing with
>>>> accessing the Internet over the past few days. They suggest it may
>>>> be my modem. When I try to download a YouTube video it starts to
>>>> download but after a while it stops and my modem drops out, but
>>>> cuts back in after a short while. However the YouTube video will
>>>> not finish downloading, it just shows the rotating circles, as if it's
>>>> continuing to download, in the centre. This also applies when I try
>>>> to download other files. The download gets a certain way and then
>>>> stops. Surfing the Internet, Email and Newsgroups appear to be OK.
>>>> No dropouts until I start a download. Should the phone line be
>>>> checked? I am using a NetComm NB5Plus4W wireless modem/router.
>>>> Running XP SP3

>>> Try a different browser first to confirm its not a problem with the one you're using.

>> The browser shouldnt be able to drop the PPP or synch light on the modem.

> While true, you'd be surprised what IE and Active-X can get up to.

Nope.

> Although its more likely to be a virus further down at the library level.

Very unlikely indeed to be a virus.


Dr. Sir John Howard, AC, WSCMoF

unread,
Nov 24, 2009, 4:45:51 AM11/24/09
to

I recall the one going the rounds a few years back when dial-up modems were
common. Some web sites had code that would silently drop your line and dial a
premium phone number instead. I think it hit people in the UK. Of course, that
makes no sense with ADSL modems but it makes me wonder ...

Lu R

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Nov 24, 2009, 7:35:04 AM11/24/09
to

"Dr. Sir John Howard, AC, WSCMoF " <""noujwas\"@yahoo.com ."> wrote in
message news:00952fb3$0$26944$c3e...@news.astraweb.com...
YOU make me wonder.... a lot ! lol...


Dr. Sir John Howard, AC, WSCMoF

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Nov 24, 2009, 8:06:57 AM11/24/09
to

How's your priarse shitbox going, Lu Se R?

Rod Speed

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Nov 24, 2009, 1:22:20 PM11/24/09
to

>> Nope.

Sure, but you cant do that with a DSL modem.

> I think it hit people in the UK. Of course, that makes no sense with ADSL modems but it makes me wonder ...

It shouldnt when there is nothing useful a virus can do in that regard with a DSL modem.


Andy

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Nov 24, 2009, 5:33:07 PM11/24/09
to

"son of a bitch" <bitchi...@yahoo.com> wrote in message
news:4b0b5aea$1...@dnews.tpgi.com.au...

> Andy wrote:
>> I was talking to my ISP re a problem I am experiencing with accessing the
>> Internet over the past few days. They suggest it may be my modem. When I
>> try to download a YouTube video it starts to download but after a while
>> it stops and my modem drops out, but cuts back in after a short while.
>> However the YouTube video will not finish downloading, it just shows the
>> rotating circles, as if it's continuing to download, in the centre. This
>> also applies when I try to download other files. The download gets a
>> certain way and then stops. Surfing the Internet, Email and Newsgroups
>> appear to be OK. No dropouts until I start a download.
>> Should the phone line be checked?
>> I am using a NetComm NB5Plus4W wireless modem/router.
>> Running XP SP3
>>
>>
>> Any advice appreciated.
>> TIA
>> Andy
>
> It's just a simple case of videos stopping and starting right?

No, it's a case of starting, stopping and NOT starting again.
I have downloaded YouTube movies before and know how it should work.

>
> My first question would be, what is the connection speed?
> You can check it at speedtest.net or ozspeedtest.com

Connection speed is 26KB/s. The speed test did not finish (73% was the best)
because the line kept dropping out.
My Internet speed is 256/64


I have had no problems with downloads until a few days ago.

My ISP told me Telstra can check my phone line but if it is a faulty modem I
would be charged for the line check. That's OK but then should I buy a new
modem instead of having a line check for around the same price. If the
problem is still there then obviously it is a line problem and I have an
unneeded new modem and am around $100 poorer.

It's not a computer virus because the problem is still there when my second
computer to the Internet through the modem.


nom...@hotmail.com

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Nov 24, 2009, 5:44:44 PM11/24/09
to

Also try an ethernet connection instead of wireless.


___________________
Graeme Challinor

keithr

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Nov 24, 2009, 6:41:34 PM11/24/09
to

Do the lights on your modem indicate that it is losing the connection on
the line?

I had a lot of problems with dropouts, it took a long time to convince
Telstra that there was a problem, but when they replaced the line the
problem disapeared. The same thing happened when I had a Telstra cable
connection at my previous house, that turned out to be a corroded
connector on the pole outside.

> My ISP told me Telstra can check my phone line but if it is a faulty modem I
> would be charged for the line check. That's OK but then should I buy a new
> modem instead of having a line check for around the same price. If the
> problem is still there then obviously it is a line problem and I have an
> unneeded new modem and am around $100 poorer.

You could do what I did when I started to work from home, buy a cheap
second hand modem off ebay as a backup. I paid $10 for an old but
perfectly serviceable ADSL-1 modem. It saved my bacon when the Dynalink
carked it.

son of a bitch

unread,
Nov 24, 2009, 6:46:33 PM11/24/09
to

A 256kb line on exetel is actually about 220kb
So playing videos will never be fast enough

If you have a corded phone connection and press a single digit
is the phone noisy and how many phones are on the same line?
Do the phone sockets have the small square ones or big old style
ones?. The old ones are very prone to corrosion and will effect the
modem quite considerably. If your handy with a screwdriver you can
remove the covers and clean the terminals, you would need to do this
on ALL phone sockets. Corrosion is probably more common than line
faults.

The modem will also tell you what the line condition is like
in db, you can post those numbers here.


XR8 Sprintless

unread,
Nov 24, 2009, 7:06:12 PM11/24/09
to
Go into the modem and check your adsl statistics such as snr margin and
downstream line attenuation. Check how many CRC errors you are getting
and post up the results. There should be a adsl status page in the modem
that will tell you these figures. Another thing to check is that you
have working filters on all your phone sockets and that you don't have a
faulty filter. Easiest way to check is to disconnect everything but the
modem and see if the connection keeps dropping then.

The modem's address is probably 192.168.0.1 but may be different.

Rod Speed

unread,
Nov 24, 2009, 7:35:40 PM11/24/09
to

Quite a few operations like Dick Smith and BigW and Target etc have 14 day or so free returns.

> It's not a computer virus because the problem is still there when my second computer to the Internet through the
> modem.

Bet its the modem.


Lu R

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Dec 11, 2009, 8:37:30 AM12/11/09
to

"Dr. Sir John Howard, AC, WSCMoF " <""noujwas\"@yahoo.com ."> wrote in
message news:00955ed5$0$26874$c3e...@news.astraweb.com...

A LOT BETTER than the LIEBERAL PARTY dickwad :)


Dr. Sir John Howard, AC, WSCMoF

unread,
Dec 11, 2009, 9:15:25 AM12/11/09
to

Is that why it took you so long to reply? Shat your pants over Abbott for days
on end.

"The Labour Party is corrupt beyond redemption!"
- Labour hasbeen Mark Latham in a moment of honest clarity.

"This is the recession we had to have!"
- Paul Keating explaining why he gave Australia another Labour recession.

"Silly old bugger!"
- Well known ACTU pisspot and sometime Labour prime minister Bob Hawke
responding to a pensioner who dared ask for more.

"By 1990, no child will live in poverty"
- Bob Hawke again, desperate to win another election.

"A billion trees ..."
- Borke, pissed as a newt again.

"Well may we say 'God save the Queen' because nothing will save the governor
general!"
- Egotistical shithead and pompous fuckwit E.G. Whitlam whining about his
appointee for Governor General John Kerr.

"SHUT THE FUCK UP YOU DUMB CUNT!"
- FlangesBum on learning the truth about Labour's economic capabilities.

"I don't care what you fuckers think!"

- KRudd the KRude Rat at his finest again.

Polly the Parrot

unread,
Dec 12, 2009, 5:58:27 PM12/12/09
to
On Sat, 12 Dec 2009 00:37:30 +1100, "Lu R" <wh...@hotmail.com> wrote:

>> How's your priarse shitbox going, Lu Se R?
>
> A LOT BETTER than the LIEBERAL PARTY dickwad :)

Abbott sure has you losing lefties in a knot!

LOL!

keithr

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Dec 12, 2009, 9:52:16 PM12/12/09
to

The only worrying thing about the mad monk and his army of the undead is
that they could actually be in charge of something one day.

Rod Speed

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Dec 12, 2009, 11:43:22 PM12/12/09
to
keithr wrote
> Polly the Parrot wrote
>> Lu R <wh...@hotmail.com> wrote

>>>> How's your priarse shitbox going, Lu Se R?

>>> A LOT BETTER than the LIEBERAL PARTY dickwad :)

>> Abbott sure has you losing lefties in a knot!

> The only worrying thing about the mad monk and his army of the undead is that they could actually be in charge of
> something one day.

Going to be interesting to see how long he lasts.

And that mostly depends on what the voters who matter think of him.


Polly the Parrot

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Dec 13, 2009, 5:26:16 AM12/13/09
to
On Sun, 13 Dec 2009 15:43:22 +1100, "Rod Speed" <rod.sp...@gmail.com>
wrote:

>> The only worrying thing about the mad monk and his army of the undead is that they could actually be in charge of

>> something one day.
>
>Going to be interesting to see how long he lasts.
>
>And that mostly depends on what the voters who matter think of him.

As he said, he could easily become political road-kill.
>

Rod Speed

unread,
Dec 13, 2009, 1:34:12 PM12/13/09
to
Polly the Parrot wrote
> Rod Speed <rod.sp...@gmail.com> wrote

Or he could end up a fluke like the dud too.

Like I said, gunna be interesting to watch.

Politics certainly aint boring currently.


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