"FMurtz" <
hag...@hotmail.com> wrote in message
news:%mU2D.384115$Hv4.2...@fx39.iad...
They did for a while. But then told me that I have the choice
of 50/20 or 100/40 at the new prices and new detail on calls
to landlines for free. I chose to use the default 50/20
I've become pretty pissed off with their rather mindless
fault fixing. We recently had a fault back in the POI,
allegedly a fiber optic cable problem. That produced
dramatically slower download speed, right down into the
single digits and that was true 24/7, not just in peak times.
I told them that both me and my mate who is on the other
side of the town were getting the same result, so it couldn’t
be a problem with my system, but they insisted on going
thru the entire rigmarole of resetting the router to factory
defaults and all that shit anyway. Then Optus Wholesale
insisted that there was no problem in the POI and that
the problem must be at our end and MR was too fucked
to tell Optus that that can't possibly be right with two
of their customers on that POI getting the same result.
After a week of this shit, I finally asked others on the
local facebook notice board group if anyone else
using MR was seeing the same result and got everyone
who was using MR saying they were getting the same
result. Total of 5 MR customers in my town with the
same result. MR told Optus that and they did then
get a fucking clue and worked out where the fault
was and fixed it.
They gave me a free month due to that fuckup when I
rubbed a team leader's nose in how stupid they had been.
Aussie Broadband would be the same price if I don’t want
unlimited 50/20 and not all that much more with unlimited
50/20 but I would also have to add a vpn for the torrents.
I don’t bother given that MR does CGNAT. And since I was
on the free month, havent actually moved yet. But another
fault fuckup like that will see me decide that enough is enough.
They have moved their call center to the Philippines too.
We do now usually get calls answered quite quickly, but
they arent that great to deal with.