Optus voicemail problem!
jt...@netspace.net.au
Sometimes, Optus voicemail system doesn't inform me any new messages
immediately after the recording. For instance, I was in Dubbo during
Christmas and the coverage there is really minimal. A new message
displayed on my Nokia 1610 this afternoon (9/1) and I am very
surprised to see that this new message was recieved when I was in
Dubbo. Can anyone explain such a long delay?
BoZzi
jt...@netspace.net.au wrote:
I have been an Optus customer from when they first started and they
have had voice mail problems all the time.
For example if you tried to dial it last from your mobile or land-line
you got a busy signal.
Thay have recently done software upgrades to their voice mail to try
and fix but it appears that it just has not worked.
You should always tell them when you experience a problem so they get
their arse into gear and fix this shit permanently. I jumped up and
fown about it and scored a $70 credit for two months which effectively
paid for the SurePage (SMS) they offered as a substitute until they
fixed the problem.
If voice mail is really important to you or your business, tell them
and get them to give you (at no charge) an alternative like SMS.
Robert Bozinovski
Phone: + 61 41 111 9555
Jim Nikolopoulos
Me too !!
I've left messages on friends phones connected to Optus and they
sometimes get their messages hours later !
too slow.....
jt...@netspace.net.au wrote:
>Sometimes, Optus voicemail system doesn't inform me any new messages
>immediately after the recording. For instance, I was in Dubbo during
>Christmas and the coverage there is really minimal. A new message
>displayed on my Nokia 1610 this afternoon (9/1) and I am very
>surprised to see that this new message was recieved when I was in
>Dubbo. Can anyone explain such a long delay?
Jim Nikolopoulos
email: j...@vme.com.au
Matthew McDonald
da...@die.spammers.au (Dave Fitch) wrote:
>to...@speednet.com.au (Tony Molina) writes:
>>jt...@netspace.net.au wrote:
>>>Sometimes, Optus voicemail system doesn't inform me any new messages
>>>immediately after the recording. For instance, I was in Dubbo during
>>>Christmas and the coverage there is really minimal. A new message
>>>displayed on my Nokia 1610 this afternoon (9/1) and I am very
>>>surprised to see that this new message was recieved when I was in
>>>Dubbo. Can anyone explain such a long delay?
>>
>>Funny you should mention this. I've had the same problem as you the last week or
>>so and have just got off the phone with ONE.TEL (Optus reseller). They tell me
>>that they have had some problems with their voicemail system (she couldnt tell
>>me whether it was hardware or software). No indication if its been fixed though.
>
>"their voicemail system"? it's Optus's. No-one at One.Tel appears
>to know their arse from their elbow, so don't take much notice what
>they say. Optus's voicemail system has been fairly stuffed for yonks.
>I use the "message paging" thing, or just divert to home or work
>(answering machine/voicemail at both).
I've been reading about problems with the Optus voicemail system for
around 18 months now. They have a really weird setup with different
system's tied together for each state, don't they????
Everytime I'm in visiting the One-Tel dealer up the road (regular)
without fail there will be a complaint about a voicemail problem,
normally the box will be need to be reset which takes up to 24 hours
or longer.. Also problems with people not getting their notificiation
or getting notification and not having messages in their box.
I haven't heard any problems with the Telstra or Vodafone system's so
perhaps Optus should ask for help? And to top it off Optus charge for
their system (except One-Tel)..
>Vodafone seem to have the best quality coverage and Telstra have the
>largest area covered. Optus are in the middle.
>
>>So, does anybody know if somebody (apart from ONE.TEL aka Optus) offers a
>>digital SIMM card deal where you only pay for calls you make?
>
>No (unfortunately! I'd change right now if Vodafone had that deal).
>And One.Tel have just changed that "free access" deal you're referring
>to (from 1st Jan) to now have a minimum $15 call spend per month (still
>no access fee).
With a Vodafone dealer thou you can negotiate a cash payment if you
sign a contract for 15 months.. If you sign up on the FlatChat $30
plan (20 minutes free calls) the dealer receives about $350 cash +
whatever they get to connect you $65 to $100. Or on the higher plans
it's up to $500 or more + $65 to $100.. You could get enough back to
almost negate the monthly access. I have the exact cash figures
around here somewhere..
>>I asked a Telstra shop but they told me they are not allowed by government
>>regulations to offer this until at least June this year. Thankyou competition.
>
>Crap, Telstra shop's are rather like One.Tel in terms of staff knowledge.
>Telstra have their fixed "plans" and if you don't like any of those,
>you can get stuffed.
Couldn't agree more, I find the smaller shops, have more knowledge and
can also pull scam's or bend over backward's to make the customer
happy. Telstra sales staff are nothing short of low down greasy slime
when it comes to looking after customers, all they care about are
making sales :)
Regards
Matthew
----Note: No Email access from late January to middle of February------
Matthew McDonald, Brisbane, Australia. Mobile +61 41 Matthew (6288439)
Email to: mat...@sv.net.au Files to: matt...@netspace.net.au
Mat's GSM Page and Mat's Piazza Page
http://www.starvision.net/matthew/
The man who can smile when things go wrong has thought
of someone he can blame it on - Arthur Bloch
----------------------------------------------------------------------
Rob Amos
On Fri, 10 Jan 1997 00:38:08 GMT, to...@speednet.com.au (Tony Molina)
wrote:
>jt...@netspace.net.au wrote:
>>Sometimes, Optus voicemail system doesn't inform me any new messages
>>immediately after the recording.
>Funny you should mention this. I've had the same problem as you the last week or
>so
I started using Optus digital in April 1994 and their voicemail system
was suffering from the same problem even then! Typically, you can wait
for up to 3 DAYS for the voice-mail SMS notification to reach you,
despite being "in service" all that time.
Optus, Hutchison Telecoms, Link and One.Tel have never been able to
provide me an explanation for it.
I then used Telstra Digital for a year or so and found that the
problem still occured, though to a much lesser degree. Telstra's
voicemail is more prone to notify you a number of times for a single
voicemail message. In other words, once you have received the original
SMS and read (and deleted) your voicemail, the system may send you
one, two or three more "check your messagebank" SMSs.
Now I'm on Vodafone. My voicemail hasn't stuffed up once. Yes, that's
right - I have never had a duplicate SMS, never a lost voicemail
message and I always receive the SMS notification within a few minutes
of my phone coming back into service after a voicemail is left.
It's great to be on a network that actually WORKS.
Rob.
----------**********---------- Rob_...@jag.qld.gov.au
Let me drop everything to work Brisbane, Australia
on YOUR PROBLEM - Dogbert 0416 123 ROB (762)
**********----------********** +61 416 123 ROB (762)
Dave Fitch
mat...@sv.net.au (Matthew McDonald) writes:
>da...@die.spammers.au (Dave Fitch) wrote:
>>to...@speednet.com.au (Tony Molina) writes:
>>>So, does anybody know if somebody (apart from ONE.TEL aka Optus) offers a
>>>digital SIMM card deal where you only pay for calls you make?
>>
>>No (unfortunately! I'd change right now if Vodafone had that deal).
>>And One.Tel have just changed that "free access" deal you're referring
>>to (from 1st Jan) to now have a minimum $15 call spend per month (still
>>no access fee).
>
>With a Vodafone dealer thou you can negotiate a cash payment if you
>sign a contract for 15 months.. If you sign up on the FlatChat $30
>plan (20 minutes free calls) the dealer receives about $350 cash +
>whatever they get to connect you $65 to $100. Or on the higher plans
>it's up to $500 or more + $65 to $100.. You could get enough back to
>almost negate the monthly access. I have the exact cash figures
>around here somewhere..
Can you explain a bit more? (and exact figures?)
None of the dealers I've spoken to have mentioned anything about a
cash-back thing (one offered connection to the $20pm plan, no
connection fee and no access fee for the first 3 months, but I don't
like the restrictions/extra charges on that $20pm plan).
Dave.
--
__________________________________________________________________________
| . |
| _--_|\ Rev. David Fitch |
| / \ dar...@matra.com.au http://www.matra.com.au/~darius |
| \_.--._/ "I am minuspeptic, frasmotic, even compunctuous to have caused |
| v you such perricabobulations". E Blackadder to Samuel Johnson |
|_________________________________________________________________________|
Matthew McDonald
da...@die.spammers.au (Dave Fitch) wrote:
>mat...@sv.net.au (Matthew McDonald) writes:
>>da...@die.spammers.au (Dave Fitch) wrote:
>>>to...@speednet.com.au (Tony Molina) writes:
>[lots cut]
>>whatever they get to connect you $65 to $100. Or on the higher plans
>>it's up to $500 or more + $65 to $100.. You could get enough back to
>>almost negate the monthly access. I have the exact cash figures
>>around here somewhere..
>
>Can you explain a bit more? (and exact figures?)
>None of the dealers I've spoken to have mentioned anything about a
>cash-back thing (one offered connection to the $20pm plan, no
>connection fee and no access fee for the first 3 months, but I don't
>like the restrictions/extra charges on that $20pm plan).
Well basically if you connect to Vodafone (or any other carrier) the
dealer get's a connection bonus (this is so they can offer a
subsidised phone). Now if you don't get a phone and just connect the
dealer makes a nice little windfall and will often toss some cash your
way. I gave most of this to the customer normally into their account
to negate the monthly fee.
The figure for the $38 a month plan was $405 + ($65 to $100). The
figure for the $30 flatchat plan is $380 from memory + (Usual) and the
$55 and $70 plan $410 + (Usual) and there's a new plan $120 a month
and $110 in calls with about $900 or more + (Usual)...
It's reasonable to expect say 75% of that money or more, of course you
only get it once per account and will need to disconnect and reconnect
to get it again.
The dealer also get normally 8% to 10% of call revenue every month.
If the dealer say's bullshit, walk. Most dealer's will do this,
perhaps call first and ask what's in it for you if you sign a
connection only with no phone on a 15 month contract.
These figures are pretty close but I can check Monday, but they vary
from SP to SP so these should be close enough.
If anything's not clear (very likely :) I can try again..
Shane Ross
jt...@netspace.net.au wrote:
>
> Sometimes, Optus voicemail system doesn't inform me any new messages
> Christmas and the coverage there is really minimal. A new message
> displayed on my Nokia 1610 this afternoon (9/1) and I am very
> surprised to see that this new message was recieved when I was in
> Dubbo. Can anyone explain such a long delay?
I cannot explain, but I can tell you that more than several occasions have I
waited up to 8 hours for a voicemail notification to come through.
I can only assume their database is buggy.
Shane
Dave Fitch
to...@speednet.com.au (Tony Molina) writes:
>jt...@netspace.net.au wrote:
>>Sometimes, Optus voicemail system doesn't inform me any new messages
>>immediately after the recording. For instance, I was in Dubbo during
>>Christmas and the coverage there is really minimal. A new message
>>displayed on my Nokia 1610 this afternoon (9/1) and I am very
>>surprised to see that this new message was recieved when I was in
>>Dubbo. Can anyone explain such a long delay?
>
>that they have had some problems with their voicemail system (she couldnt tell
>me whether it was hardware or software). No indication if its been fixed though.
"their voicemail system"? it's Optus's. No-one at One.Tel appears
to know their arse from their elbow, so don't take much notice what
they say. Optus's voicemail system has been fairly stuffed for yonks.
I use the "message paging" thing, or just divert to home or work
(answering machine/voicemail at both).
>I received a voicemail message at 9:00am this morning that should have come
>through last night at around 7:30pm, and I was in Melbourne all day.
>
>The Optus coverage in my area (Tullamarine) is hopeless. Also, I find that in
>building reception, especially shopping centres, is very poor with dropouts etc
>on the Optus network. If I'm with a friend at the time who is on Telstra or
>Vodaphone, they dont appear to have these in building reception problems. Does
>anybody have an explanation for why the difference in performance with the
>carriers? I was always led to believe that Optus had the best system but it
>looks like the truth is actually the opposite.
Vodafone seem to have the best quality coverage and Telstra have the
largest area covered. Optus are in the middle.
>So, does anybody know if somebody (apart from ONE.TEL aka Optus) offers a
>digital SIMM card deal where you only pay for calls you make?
No (unfortunately! I'd change right now if Vodafone had that deal).
And One.Tel have just changed that "free access" deal you're referring
to (from 1st Jan) to now have a minimum $15 call spend per month (still
no access fee).
>I asked a Telstra shop but they told me they are not allowed by government
>regulations to offer this until at least June this year. Thankyou competition.
Crap, Telstra shop's are rather like One.Tel in terms of staff knowledge.
Telstra have their fixed "plans" and if you don't like any of those,
you can get stuffed.
>I'd just like to find a way of getting off the Optus network asap but I have
>another 11 months of contract to go :-(
Me too (except I can quit anytime, it's just that One.Tel are the
cheapest).
Scott Gladstone
Matthew McDonald wrote:
RE Voda dealer kick-back...
> The figure for the $38 a month plan was $405 + ($65 to $100). The
> figure for the $30 flatchat plan is $380 from memory + (Usual) and the
> $55 and $70 plan $410 + (Usual) and there's a new plan $120 a month
> and $110 in calls with about $900 or more + (Usual)...
>
> It's reasonable to expect say 75% of that money or more, of course you
> only get it once per account and will need to disconnect and reconnect
> to get it again.
>
> The dealer also get normally 8% to 10% of call revenue every month.
> These figures are pretty close but I can check Monday, but they vary
> from SP to SP so these should be close enough.
This is pretty close, hovever, Telstra and Optus dealers dont get
anywhere
near this amount. (Bothe around $100, with 3-6% airtime for 12 months.)
Voda have always forked out big $$$ to the dealers for signing someone
up,
even from day one they were offering around $600 for a standard
connection.
BTW, regarding the Voicemail/Messagebank problems, someone earlier
stated
they had no such problems with Voda. This is also true. If you know the
right people within Optus or Telstra, thay will both tell you that the
Voda network is far superior. (Except for the coverage) So with free
SMSMO
and around $2.50 for a data connection, and free time charged to the
second,
you can see they do have their shit together, and leave the rest dead in
the water.
Regards
Scott.
(on Optus digital BTW ;-)
David Clayton
jt...@netspace.net.au contributed the following:
>Sometimes, Optus voicemail system doesn't inform me any new messages
>immediately after the recording. For instance, I was in Dubbo during
>Christmas and the coverage there is really minimal. A new message
>displayed on my Nokia 1610 this afternoon (9/1) and I am very
>surprised to see that this new message was recieved when I was in
>Dubbo. Can anyone explain such a long delay?
I've experienced that sort of thing in the past when I was 'away' from
my home mailbox area.
Once in Sydney (I was on the Melbourne 333 mailbox) I had my phone on
and off for most of the day, made calls etc. but had no mail
notification.
About 6:30 PM that night I received a SMS telling me I had 8 messages
in my mailbox, the first at 9:30 AM!
When the SMS delivery system couldn't find immediately me in Sydney to
deliver me a message, (during the times the phone was off), it would
try again every hour. If my phone also happened to be off at that
exact time, I still wouldn't get the message.
I had hoped that the Optus system would have been changed so that any
time you sign on to the network there is a check for any SMS messages
to be delivered, but it looks like it doesn't do this.
Regards, David.
-------------------------------------------------
David Clayton, e-mail: dcs...@acslink.aone.net.au
Melbourne, Victoria, Australia.
"Virtual Reality - Give it a rest, Actual Reality has me stressed enough as it is."
Paul Richter
jt...@netspace.net.au wrote:
>Sometimes, Optus voicemail system doesn't inform me any new messages
>immediately after the recording. For instance, I was in Dubbo during
>Christmas and the coverage there is really minimal. A new message
>displayed on my Nokia 1610 this afternoon (9/1) and I am very
>surprised to see that this new message was recieved when I was in
>Dubbo. Can anyone explain such a long delay?
I have a 1620 and have experienced delays of between 1min (nothing) to
almost an hour (serious!) when receiving notification of new
voicemail.
I rang Optus and was told by a friendly female that 'depending on the
time between when the message is left and your phone is switched on,
there can be a delay of up to an hour'! Her explanation of the tech
reasons why sounded a bit flakey but it was xmas eve and I didn't want
to harass her :-)
Does anyone else have an explanation?
---------------------------------------------------
Paul Richter
pric...@pcug.org.au
Compu$erve ID: 100035.3570
---------------------------------------------------
Brad Smith
Dave Fitch <da...@die.spammers.au> wrote in article
<E3rrz...@syd.csa.com.au>...
> >I asked a Telstra shop but they told me they are not allowed by
government
> >regulations to offer this until at least June this year. Thankyou
competition.
>
> Crap, Telstra shop's are rather like One.Tel in terms of staff knowledge.
> Telstra have their fixed "plans" and if you don't like any of those,
> you can get stuffed.
> Dave.
> --
Its not crap. Telstra have been prevented by law from being able to slash
their rates or offer discounts that would wipe out the opposition. When
you are talking about the amount of income Telstra make, it could be
conceived of as worth their while to totally slash their prices and lose a
sizeable profit for say a year or 2, just to send the other companies
bankrupt. Then they would have no competition and 100% of the customers.
To prevent this from occuring (didn't this happen with the airlines
slashing their rates and sending Compass broke?) legislation was enacted.
Obviously at some stage the legislation has to run out.
But who said Telstra would ever cut their rates anyway.
Anthony
David Clayton
pric...@pcug.org.au (Paul Richter) contributed the following:
>jt...@netspace.net.au wrote:
>
......
>I have a 1620 and have experienced delays of between 1min (nothing) to
>almost an hour (serious!) when receiving notification of new
>voicemail.
>I rang Optus and was told by a friendly female that 'depending on the
>time between when the message is left and your phone is switched on,
>there can be a delay of up to an hour'! Her explanation of the tech
>reasons why sounded a bit flakey but it was xmas eve and I didn't want
>to harass her :-)
>
>Does anyone else have an explanation?
>
As with my other post, Optus told me that if your 'phone is not
available for immediate delivery of the message, the network will try
again in one hour intervals. So if your phone is also 'unavailable' at
those times, bad luck!.
Whether your phone is 'unavailable' because it's turned off or the
Optus Voice Mail system doesn't work properly is the $64 question.
This problem has occured in the Optus Voice Mail for as long as I know
of, (at least since 1994), it seems to become really bad for a time
and then it seems to go away for a while.
I think that the Optus Voice Mail system just gets overloaded at some
point, then they finally do an upgrade which helps at that time, then
the usage grows and it's back to square one!.
I wish Optus would do some proactive upgrades and prevent the problem
from happening, they should have enough sense, (and dollars), to do
this and keep their customers happy - or they won't have some of those
customers for long.
James Morris
Matthew McDonald <mat...@sv.net.au> wrote in article
<32d6b4fe...@news.netspace.net.au>...
STUFF DELETED
> >Telstra have their fixed "plans" and if you don't like any of those,
> >you can get stuffed.
>
> Couldn't agree more, I find the smaller shops, have more knowledge and
> can also pull scam's or bend over backward's to make the customer
> happy. Telstra sales staff are nothing short of low down greasy slime
> when it comes to looking after customers, all they care about are
> making sales :)
I wanted some info about Cellnet Plug'n'Go hands free kits. I was reffered
to a Brisbane Car Sound store and looked around for the kit. One sales rep
came up and I told him I was after the info on a certain kit: Responce -
Nah, don't have the catalog. Call cellnet up they are at....
So much for service. I have come across some reps that will help you - but
te rest of them deserve a stick of gelagnite inserted some where with a
short fuse.
jm
> Regards
> Matthew
Brad Smith
David Clayton <dcs...@acslink.aone.net.au> wrote in article
<32d55b42...@news.mel.aone.net.au>...
> jt...@netspace.net.au contributed the following:
>
> >Sometimes, Optus voicemail system doesn't inform me any new messages
> >immediately after the recording. For instance, I was in Dubbo during
> >Christmas and the coverage there is really minimal. A new message
> >displayed on my Nokia 1610 this afternoon (9/1) and I am very
> >surprised to see that this new message was recieved when I was in
> >Dubbo. Can anyone explain such a long delay?
>
> I've experienced that sort of thing in the past when I was 'away' from
> my home mailbox area.
>
> Once in Sydney (I was on the Melbourne 333 mailbox) I had my phone on
> and off for most of the day, made calls etc. but had no mail
> notification.
>
> About 6:30 PM that night I received a SMS telling me I had 8 messages
> in my mailbox, the first at 9:30 AM!
>
> When the SMS delivery system couldn't find immediately me in Sydney to
> deliver me a message, (during the times the phone was off), it would
> try again every hour. If my phone also happened to be off at that
> exact time, I still wouldn't get the message.
>
> I had hoped that the Optus system would have been changed so that any
> time you sign on to the network there is a check for any SMS messages
> to be delivered, but it looks like it doesn't do this.
>
Seems like everybody has experienced Optus' time delayed messaging!
I was told by somebody in the industry that Optus have very few
knowledgable people on how to implement these types of systems and that
they offer big money to current employees of ther networks.
It was also explained to me that when turning on your phone and logging
into the network, that Optus dont have the ability or knowledge on how to
implement a system which will notify the Voicemail system that you have
logged on and to forward detailsof messages. This sounds odd to me but it
does appear to explain what I have experienced. How they then determine
when to notify you of when you have a message is anyones guess. The only
thing I could guess is that it must poll for messages, if no response is
recieved from your phone then the network increase the time taken until the
next poll.
Anthony
David Clayton
"Brad Smith" <Hil...@onaustralia.com.au> contributed the following:
>
>Its not crap. Telstra have been prevented by law from being able to slash
>their rates or offer discounts that would wipe out the opposition. When
>you are talking about the amount of income Telstra make, it could be
>conceived of as worth their while to totally slash their prices and lose a
>sizeable profit for say a year or 2, just to send the other companies
>bankrupt. Then they would have no competition and 100% of the customers.
>To prevent this from occuring (didn't this happen with the airlines
>slashing their rates and sending Compass broke?) legislation was enacted.
>Obviously at some stage the legislation has to run out.
>
*Everyone* is prevented by legislation from doing this - it's called
'predatory pricing' and barring a revolution I doubt this legisation
will ever run out.
Telstra are controlled in markets where they are judged to be
dominant, (International calls, long distance etc), otherwise they can
file whatever tariffs they like as long as everyone has access to
them, and they keep the ACCC happy wrt normal commercial competition
issues.
Soul
What I do with my voicemail problem is when I come back into a service area
after an extended departure is this:
i make a prank call to my home and then within seconds I get my SMS...
seems to work :)
Brad Smith <Hil...@onaustralia.com.au> wrote in article
<01bc000f$aaccf700$LocalHost@anthonyl>...
Matthew McDonald
"Soul" <r...@fl.net.au> wrote:
>What I do with my voicemail problem is when I come back into a service area
>after an extended departure is this:
>i make a prank call to my home and then within seconds I get my SMS...
>seems to work :)
And shouldn't need to be done if the system was designed properly.
Optus have had long enough to fix it, I would say that it will NEVER
work properly if it isn't now. What's going to happen when the amount
of user's using voicemail doubles or triples????
Regards
Matthew
----Note: No Email access from late January to middle of February----
Anthony Horan
In <32d55b42...@news.mel.aone.net.au> dcs...@acslink.aone.net.au (David
Clayton) wrote:
>When the SMS delivery system couldn't find immediately me in Sydney to
>deliver me a message, (during the times the phone was off), it would
>try again every hour. If my phone also happened to be off at that
>exact time, I still wouldn't get the message.
>
>I had hoped that the Optus system would have been changed so that any
>time you sign on to the network there is a check for any SMS messages
>to be delivered, but it looks like it doesn't do this.
Well, it usually does with my phone (Nokia 2012); almost every day when I
turn the phone on, it logs in and then within seconds the voicemail
notification is sent.
Sometimes, though, the problems others have been describing occur. I once
received a voicemail notification about a message that was over a week old,
and which I had listened to and long deleted from the hard disk. This implies
the problem is within Optus' software, and not with the phone network.
Other times, I've been repeatedly notified about messages I've just deleted.
And the software can't decide whether it wants me to call 331 (the original
node I've been using for ages) or 332 (which appears occasionally, since the
recent software upgrade). Either node appears to work identically, at any
rate.
- Anthony
--
-----------------------------------------------------------------------------
Anthony Horan, Melbourne Australia - ant...@xymox.apana.org.au
http://daemon.apana.org.au/~anthony/
Physical mail: P.O. Box 40, Malvern 3144, Victoria, Australia
-----------------------------------------------------------------------------
David Clayton
ant...@xymox.apana.org.au (Anthony Horan) contributed the following:
>In <32d55b42...@news.mel.aone.net.au> dcs...@acslink.aone.net.au (David
>Clayton) wrote:
>
>>When the SMS delivery system couldn't find immediately me in Sydney to
>>deliver me a message, (during the times the phone was off), it would
>>try again every hour. If my phone also happened to be off at that
>>exact time, I still wouldn't get the message.
>>
>>I had hoped that the Optus system would have been changed so that any
>>time you sign on to the network there is a check for any SMS messages
>>to be delivered, but it looks like it doesn't do this.
>
>Well, it usually does with my phone (Nokia 2012); almost every day when I
>turn the phone on, it logs in and then within seconds the voicemail
>notification is sent.
>
That is what is *supposed* to happen *all* of the time, and it has
nothing to do with the phone being used.
>Sometimes, though, the problems others have been describing occur. I once
>received a voicemail notification about a message that was over a week old,
>and which I had listened to and long deleted from the hard disk. This implies
>the problem is within Optus' software, and not with the phone network.
>
How do you seperate something as integral to the GSM service as voice
mail notification from the "network"?, it's like saying I get 5 bars
of signal strength but unfortunately cannot make a call due to lack of
circuits, nothing wrong with the "network" though.
>Other times, I've been repeatedly notified about messages I've just deleted.
>And the software can't decide whether it wants me to call 331 (the original
>node I've been using for ages) or 332 (which appears occasionally, since the
>recent software upgrade). Either node appears to work identically, at any
>rate.
>
It seems fairly obvious from all of the posts on this thread that
Optus has recurring, serious, problems with their GSM voice mail
message notification and they will lose customers unless it gets
fixed.
Jason Phillip Walls
This is probably a stupid question, but does the type of phone have
anything to do with the problem Optus are having with voicemail? A friend
has a Mot Flare and is constantly missing messages and notifications,
while another friend on the same 332 service and an Ericsson 337 'claims'
no problem!
Having just connected with Optus myself, with a 337, Im just waiting for
the problems to begin.
Curiously, Jason
Rob Amos
On 21 Jan 1997 12:46:08 GMT, 883...@bud.swin.edu.au (Jason Phillip
Walls) wrote:
>Having just connected with Optus myself, with a 337, Im just waiting for
>the problems to begin.
<SMILE!>
Heheheheheheheh.
Thanks, that's just GOTTA be the most quotable quote of the year, and
we're not even through January yet!!!
Rob.
If you don't want your reply to bounce, edit out the latex in my address.
----------**********---------- Rob_Amos - Unix Admin