My Optus connected mobile (standard plan, not pre-paid) was offline last night
(Melbourne) when I most needed it.
No calls, no SMS'es
Friends around me with Telstra and Vodaphone mobiles were fine.
(Telstra even changed their location message to "Happy New Year" at the stroke
of midnight.)
A couple of other guys around me who also had Optus phones were offline and one
guy was so angry he slammed his phone down on a table so hard I think he cracked
his screen.
Well this together with their rude support staff and crappy billing system is
the last straw. First thing tomorrow morning when the shops open I'll be dumping
Optus..
I used to be with them years ago, they were crap then, but thought I'd give them
another go recently but never again.
I love the Optus "Yes" logo.
Yeah, correct if the question is "Is Optus incompetent?".
Ken Weatherhead
I detect a level of discontent with Optus here!
Anyway, on New Year's 2000 (the big one), I couldn't accept or make
calls or sms's. I was in a situation where I really needed my phone,
too, and Optus let me down. Some sms's that were sent to me, I never
received at all. I also noticed on the train ride home, that several
of their base stations were not working...with Telstra, you still get
full signal even when the network is congested. With Optus, I had
"112 only" on my Ericsson at the time, which I thought was piss poor.
I've never had any trouble whatsoever with Telstra on New Year's and
that's why I'm sticking with them. :)
Graham.
>I detect a level of disconnect with Optus here!
fixed typo ;)
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
- Thomas 'bacco|007' Baxter -
* MSN: thomas_baxter007@hotmail..com *
- aDTVinfo: http://adtvinfo.deeplist.com/ -
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
Mate by the sounds of it it wasn't just Melbourne. I'm in Canberra and
I noticed my phone out at about 21:30, and didn't get service back
until around 23:45. Buggered my night as I was to meet up with someone
in town who is also with Optus couldn't call him to meet up.
When I did a manual network search the network was not even showing
up, so it must have been one hell of a failure, especialy for so long.
>I'm pretty angry this morning.
>
>My Optus connected mobile (standard plan, not pre-paid) was offline last night
>(Melbourne) when I most needed it.
>
>No calls, no SMS'es
>
>Friends around me with Telstra and Vodaphone mobiles were fine.
>(Telstra even changed their location message to "Happy New Year" at the stroke
>of midnight.)
>
>A couple of other guys around me who also had Optus phones were offline and one
>guy was so angry he slammed his phone down on a table so hard I think he cracked
>his screen.
>
>Well this together with their rude support staff and crappy billing system is
>the last straw. First thing tomorrow morning when the shops open I'll be dumping
>Optus..
>
>I used to be with them years ago, they were crap then, but thought I'd give them
>another go recently but never again.
>
------------------------------------------------------------------------------------------
Ashley Wright, Canberra, Australia
www: http://www.ozemail.com.au/~ajwright
-------------------------------------------------------------------------------------------
Yes, Optus, you suck.
M.
<Ken Weatherhead kenw@spamaway_yahoo.net.au> wrote in message
news:67841v4cir79ercj4...@4ax.com...
I'm down in Tas and you may have seen from my previous posts about Optus
last night..
My mobile is working again today, but it was unusable from about 4:30pm
December 31st to at least 3:00am Jan 1, when i last tried to use it - I cant
vouch for how much longer it was out cause I was asleep..
Very unhappy.. you could tell the optus customers down at the wharfs in
hobart during the NYE celebrations. they were the ones cursing at their
phones while the Telstra and Vodaphone customers laughed at them..
Grrrr...
> I love the Optus "Yes" logo.
> Yeah, correct if the question is "Is Optus incompetent?".
When Optus started, they were truly the 'Yes' company. Their service
centres were open all the time (I even called one on Christmas Day once) and
never any waiting time or press-1-for-that-department crap. They were
always cheaper and always friendlier.
Now, that's all gone. Telstra is number one in every area, except maybe
price in most people's cases.
Phone has been unoperational since early yesterday morning, No incoming or
outgoing calls, no sms, nothing. Only came back online this morning at
around 9:30am to be followed by many people calling me giving me crap for
not calling them or replying to them!!
Of all the nights for it to happen they had to f**k out on new years eve,
great work optus.
Im in canberra so it must have been a fairly big glitch and yes as many
other optus users, im not happy at all.
I think its time to change providers. I have a feeling a few people are
going to be doing the same =P
So now the question is who to go with.....
<Ken Weatherhead kenw@spamaway_yahoo.net.au> wrote in message
news:67841v4cir79ercj4...@4ax.com...
>When Optus started, they were truly the 'Yes' company. Their service
>centres were open all the time (I even called one on Christmas Day once) and
>never any waiting time or press-1-for-that-department crap. They were
>always cheaper and always friendlier.
thats what happens when you get bought out by a company that has more dollars then cents
Graham.
:-)
Daniel
--
Daniel Bowen, Melbourne, Australia
dbowen at custard dot net dot au
Is this a sign of them about to leave the market?
"Fire Demon" <fyrd...@senet.com.au> wrote in message
news:3E126CC3...@senet.com.au...
>Optus said that many outages (in particular the ACT region) was due to
>storms....
Liars!
"Fire Demon" <fyrd...@senet.com.au> wrote in message
news:3E126CC3...@senet.com.au...
>Why is Optus having so many problems?
>
>Is this a sign of them about to leave the market?
No.
oh, and the fireworks were piss poor. worst ever.
<Ken Weatherhead kenw@spamaway_yahoo.net.au> wrote in message
news:67841v4cir79ercj4...@4ax.com...
Some rain but not that heavy and defiantly no thunder and lightning that's
for sure.
Bit of a worry if the Optus network can't operate in a little bit rain. ;-)
"Casey Elliott" <go...@dragnet.com.au> wrote in message
news:3e127...@news.iprimus.com.au...
I must tell uncle Salvatori to let the cement dry next time he throws you
into the harbour. ;)
> Why is Optus having so many problems?
Most likely its just a coincidence.
> Is this a sign of them about to leave the market?
Of course not. That part of their operation is
MUCH more profitable than any of the rest.
> Could be. They had a huge loss last year.
Wrong. As always.
"Rod Speed" <rod_...@yahoo.com> wrote in message
news:auu3qk$ae257$1...@ID-69072.news.dfncis.de...
> According to Commsec:
> "The results include a six month contribution
> from Optus which reported a loss of A$402m."
Doesnt qualify as 'a huge loss' any time soon, wanker.
> Optus said that many outages (in particular the ACT region) was due to
> storms....
There were storms in the ACT region last night??? I know there was rain,
but it was very light where I was, and I couldn't here any thunder either.
I'm expecting an apology sms at least, to explain why so many people were
left without their mobile phone service at a time of year when mobile
phone service was very important.
Alex.
(disgruntled optus customer)
> My Optus connected mobile (standard plan, not pre-paid) was offline last
night
Why is it that I seem the only person who had no problems?
Telstra's airspace was more congested than a cocaine user's sinuses from
about 6PM NYE... For the benefit of those who didn't see my other post late
last night, attached are the results when I did a little testing:
Albinus.
At around 10PM local time (QLD), I did a little comparison with some
different SIM cards... with a Nokia 8250 and Ericsson A1018s (both dualband
phones)
Optus Postpaid - 3 calls, all went straight through first go
Optus Prepaid - 5 calls, prepaid software was overloaded on 3 attempts
Vodafone Prepaid - 3 calls, all went straight through first go
Telstra Prepaid - 45 attempts = 1 successful call. Tried to recharge, and
instead of the usual 1sec delay between pressing the menu option and the new
option being announced, it took over 3 minutes!!! And then timed out with
"You have taken too long to enter your choice"
Telstra Postpaid - 38 attempts before a successful call, all due to network
congestion.
Not the first time from Telstra either - most weekdays you are hard pressed
to be able to make a call in the Queen Street Mall at lunchtime, you have to
duck into the Wintergarden (in-building cell there never seems to be
congested).
So from this experience, I can put a sarcastic twist on the old Telstra ad
campaign:
"Telstra Mobilenet. Further and further BEHIND."
It's not terribly surprising that mobile phone cell channels maybe full
on NYE. I remember on 1999-2000 a mate of mind commented on the fact
that his Telstra mobile wasn't working (he thought it was that Y2K thing
though I knew it would be all the people trying to make calls).
Considering it was 99-2000 there were probably a larger number of people
in the city than usual and SMS wasn't heavily marketed until later in
2000 when the operators announced interoperability with each other. Now
I'm sure there wouldn't be such a large crowd in any one location since
and SMS would take off some of the load.
It doesn't surprise me though that Optus would be he only one that
doesn't work on New Years Eve/Day. So many times that I call over
people on Optus to get a message about 'all the lines in their area
being in use'.
Though the thing that really pissed me off was that from Monday until
today I was in Foster, Victoria. Straight after we left Leongatha on
the South Gippsland Hwy there was absolutely no Optus coverage and I
never had proper coverage until today when we drove through Leongatha
again on our way home. The only time when I had a little coverage was
on top of Mount Oberon in Wilsons Promontory. I had reception for a few
seconds then it disappeared. It was raining so that mightn't have
helped, though the nearest base station may have been 70km away
(Wonthaggi or Leongatha). Then to think that I was standing metres away
from a Telstra base station!
Everyone else around me were receiving phone calls, sending SMS, etc
from their Telstra phones.
Now I know which carrier I'll go with, I just need to work out which
plan to go on.
--
Jeremy Lunn
Melbourne, Australia
Homepage: http://www.austux.net/
http://www.jabber.org/ - the next generation of Instant Messaging.
M.
"Daniel Juhn" <j.u.h.n.remov...@optusnet.com.au> wrote in message
news:3e128f09$0$25755$afc3...@news.optusnet.com.au...
"shakewell" <shak...@wave.com> wrote in message
news:auuium$1ndq$1...@otis.netspace.net.au...
>maybe optus just doesnt give a shit about people living in shit holes...
>i was under the harbour bridge last night and i had no problems at all with
>my optus plan... none.
Liar
"Albinus" <alb...@spam-this.com> wrote in message
news:3e12c0ca$0$27992$afc3...@news.optusnet.com.au...
"guruvee" <gur...@nospam.optusnet.com.au> wrote in message
news:3e12d7f5$0$21614$afc3...@news.optusnet.com.au...
M.
"guruvee" <gur...@nospam.optusnet.com.au> wrote in message
news:3e12d828$0$30588$afc3...@news.optusnet.com.au...
I havent read any news reports about this last one for example. But I know it
happened, and that it was a big one. I still have many friends on Optus
including my inlaws and they all lost coverage on NYE.
Yet when there's a Telstra network failure the news services seem to fall over
themselves reporting it.
Even more so in these newsgroups when relatively little is said about Optus
network failures but whenever theres a Telstra one there are heaps of posts.
Weird.
Paul
>Luckily I switched to Telstra around May last year so I wasnt affected this time
>but something interesting I always notice is the lack of media coverage of
>failures of the Optus network compared to Telstra ones.
>
>I havent read any news reports about this last one for example. But I know it
>happened, and that it was a big one. I still have many friends on Optus
>including my inlaws and they all lost coverage on NYE.
>
>Yet when there's a Telstra network failure the news services seem to fall over
>themselves reporting it.
>
>Even more so in these newsgroups when relatively little is said about Optus
>network failures but whenever theres a Telstra one there are heaps of posts.
>Weird.
I'd say this time around there have been a heap of posts complaining
about the Optus fallover.
And Tel$tra - the carrier we love to hate - is always under the
spotlight because of the impending sale of the remainder. That makes
it a political issue, particularly since the mum'n'dad invetors were
stoopid enough to invest in T2.
>Sounds like a reasonable explanation.
>
>ps. Do you still have those Ericofons you were giving away or am I too late?
>
>regards
>Paul
I have one - but don't assume I was giving them away ...
In most areas the problems only lasted a couple of hours and in a lot of
cases messages would still go through after a couple of attempts.
I personally never had any issues and even if i had i would have been a lot
more understanding about it than some of the people posting in this
newsgroup. at the end of the day it's just one frigging outage and if it
weren't for optus being here we probably wouldn't even HAVE services like
sms, 'yes time' (and telstra's copy), and yes anyphone (and telstra's copy).
in fact who even knows if we'd be on GSM! we'd probably still be on analogue
and paying $7 a minute for calls to the UK if telstra didn't have the
competition
"shakewell" <shak...@wave.com> wrote in message
news:auv117$1p4j$1...@otis.netspace.net.au...
I've never had a problem with Optus. And they treat me damn nice.
> I've never had a problem with Optus. And they treat me damn nice.
Agreed. Their Internet can be flaky occasionally, but the mobile service has
been exemplary. When I left Optus prepaid in August 2000 for Telstra prepaid
(due to the prepaid call congestion), I immediately regretted it as
Telstra's reception is lousy compared to Optus' in metropolitan Brisbane.
So I rejoined in April 2001 on a BYO Postpaid plan... and haven't looked
back since. Their customer service is first rate, and while most of the
service staff at Telstra were nice, there were about 10% that ranged from
downright rude to indifferent.
The only downside to Optus is poorer reception (if at all) in regional QLD
towns, but then again I'm lucky if I escape Brisbane one day per year. I can
live without my mobile for one day *shudders*
Albinus.
>"shakewell" <shak...@wave.com> wrote:
>
>>Well I think it's clear that some people had no service and others were
>>fine. I think the point is, however, that a large number of people were
>>without service for an unacceptable length of time.
>>
>
>A friend of mine rang Optus and gave 'em heaps over the problems he
>had getting either voice or sms access (post-paid plan customer). He
>had to phone me on a landline & get me to send a couple of messages
>for him (I'm with Telstra). Optus gave him a $40 credit to his account
>as 'compensation'.
Now THERE's a great idea in the making.
Were the people having problems with Optus on single or dual band
handsets ?
--
Kwyj.
M.
"Kwyjibo." <dogspelt...@hotmail.com> wrote in message
news:av1jaf$b27vv$1...@ID-171663.news.dfncis.de...
<dev...@iprimus.com.au> wrote in message
news:slrnb188qb...@aurora.local...
> The known Volvo driver guruvee <gur...@nospam.optusnet.com.au> wrote...
> > it wasn't as big an outage as you may think.. in fact it wasn't even an
> > outage in most cases.
> > certain areas in melb, victorian coast, act and a few places in nsw were
> > congested and this was mainly due to the fact that every new year and
> > christmas Optus is hit much harder than the other three networks.
>
> I didn't think New Years traffic was a real problem at 3PM, which was when
> it failed here.
>
> --
> Another fine post of outstanding quality from iprimus.com.au!devnull
>
> end
On Wed, 1 Jan 2003 11:50 ... AJ wrote:
> On Wed, 01 Jan 2003 10:17:02 +1100, Ken Weatherhead
> kenw@spamaway_yahoo.net.au wrote:
>
> Mate by the sounds of it it wasn't just Melbourne. I'm in Canberra and
> I noticed my phone out at about 21:30, and didn't get service back
> until around 23:45. Buggered my night as I was to meet up with someone
> in town who is also with Optus couldn't call him to meet up.
>
> When I did a manual network search the network was not even showing
> up, so it must have been one hell of a failure, especialy for so long.
>
>
>>I'm pretty angry this morning.
>>
>>My Optus connected mobile (standard plan, not pre-paid) was offline last
>>night (Melbourne) when I most needed it.
>>
>>No calls, no SMS'es
>>
>>Friends around me with Telstra and Vodaphone mobiles were fine.
>>(Telstra even changed their location message to "Happy New Year" at the
>>stroke of midnight.)
>>
>>A couple of other guys around me who also had Optus phones were offline
>>and one guy was so angry he slammed his phone down on a table so hard I
>>think he cracked his screen.
>>
>>Well this together with their rude support staff and crappy billing system
>>is the last straw. First thing tomorrow morning when the shops open I'll
>>be dumping Optus..
>>
>>I used to be with them years ago, they were crap then, but thought I'd
>>give them another go recently but never again.
>>
>
>
------------------------------------------------------------------------------------------
> Ashley Wright, Canberra, Australia
> www: http://www.ozemail.com.au/~ajwright
>
-------------------------------------------------------------------------------------------
--
BEN BLIGH
ICQ 57679121
remove "nospam" from e-mail address to reply.
Sorry for all the questions...
M.
"ben" <benbN...@NOSPAMhotpop.com> wrote in message
news:3e164...@news.iprimus.com.au...
> I know alot of people on Optus who sent SMSes ended up having their messages
> sent 3-4+ times, I am personally on vodaphone and have not had any problems
> over the last week except for delays getting SMSes over to Optus.
This is why I don't use Telstra voicemail. I've had several instances
where someone's left me a voice mail and I haven't got the SMS telling me
about it for 3 *days*. Was too unrealiable to be useful.
General SMS through Telstra has been much better.
Same as me was in Northern suburbs and City and had no problems all night.
Mainly the South Eastern Suburbs such as Frankston, Phillip Island and along
the East Coast of Vic, up to ACT and Southern NSW AND Tassy had problems.
> How do SMS receipts work? Is it phone or network dependent?
> Which phone do you use and how do you activate it?
Quite a few high-end phones (from Nokia and Siemens, and
undoubtedly others) allow you to request a delivery receipt.
This is usually an option somewhere in the message settings menu,
and will be called something like "delivery report" or "status
report".
Unless things have changed while I wasn't looking, only the
Vodafone network supports delivery receipts in Australia
(although you can get them for messages delivered from Voda's
phones to phones on other networks). And they've recently
started charging for them (4 cents, I heard).
John
But I am thinking of switching to Vodafone and this feature would be handy.
M.
"John Henderson" <jhenRem...@bigpond.com> wrote in message
news:avbfs0$dv4cq$1...@ID-83062.news.dfncis.de...
Ive never had a problem with Telstra MessageBank delivery reports since one
issue in 1996
>
> Unless things have changed while I wasn't looking, only the
> Vodafone network supports delivery receipts in Australia
Telstra don't support this & couldn't care less.
Even my friend in Indonesia has this feature (free on Telcomsel) and often
can tell me if a previous sms she sent to me has failed.
> Ive never had a problem with Telstra MessageBank delivery reports since
> one
> issue in 1996
During one period in the middle of last year some of my notifications were
taking up to 24 hours. (telstra) but pretty good now.