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Optus let me down again.

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Ken Weatherhead

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Dec 31, 2002, 6:17:02 PM12/31/02
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I'm pretty angry this morning.

My Optus connected mobile (standard plan, not pre-paid) was offline last night
(Melbourne) when I most needed it.

No calls, no SMS'es

Friends around me with Telstra and Vodaphone mobiles were fine.
(Telstra even changed their location message to "Happy New Year" at the stroke
of midnight.)

A couple of other guys around me who also had Optus phones were offline and one
guy was so angry he slammed his phone down on a table so hard I think he cracked
his screen.

Well this together with their rude support staff and crappy billing system is
the last straw. First thing tomorrow morning when the shops open I'll be dumping
Optus..

I used to be with them years ago, they were crap then, but thought I'd give them
another go recently but never again.

I love the Optus "Yes" logo.
Yeah, correct if the question is "Is Optus incompetent?".


Ken Weatherhead

Rodney

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Dec 31, 2002, 6:33:29 PM12/31/02
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<Ken Weatherhead kenw@spamaway_yahoo.net.au> wrote in message
news:67841v4cir79ercj4...@4ax.com...

I detect a level of discontent with Optus here!


Unknown

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Dec 31, 2002, 7:09:41 PM12/31/02
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Yeah, I had a similar experience with Optus years ago. It started
with dodgey coverage when I was living in Warrnambool and them
refusing to discontinue my contract (their coverage maps said they
covered Warrnambool, but they put the one and only base station west
of the town centre behind a hill, so there was no coverage whatsoever
to the town centre). They added a pissy whip antenna to Telstra's
huge tower in the town centre after a year, but they were too slow for
me.

Anyway, on New Year's 2000 (the big one), I couldn't accept or make
calls or sms's. I was in a situation where I really needed my phone,
too, and Optus let me down. Some sms's that were sent to me, I never
received at all. I also noticed on the train ride home, that several
of their base stations were not working...with Telstra, you still get
full signal even when the network is congested. With Optus, I had
"112 only" on my Ericsson at the time, which I thought was piss poor.
I've never had any trouble whatsoever with Telstra on New Year's and
that's why I'm sticking with them. :)

Graham.

Thomas 'bacco007' Baxter

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Dec 31, 2002, 7:30:17 PM12/31/02
to
On Tue, 31 Dec 2002 23:33:29 GMT, "Rodney" <r_rhod...@yahoo.com> wrote:

>I detect a level of disconnect with Optus here!

fixed typo ;)
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
- Thomas 'bacco|007' Baxter -
* MSN: thomas_baxter007@hotmail..com *
- aDTVinfo: http://adtvinfo.deeplist.com/ -
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

AJ

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Dec 31, 2002, 7:50:58 PM12/31/02
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On Wed, 01 Jan 2003 10:17:02 +1100, Ken Weatherhead
kenw@spamaway_yahoo.net.au wrote:

Mate by the sounds of it it wasn't just Melbourne. I'm in Canberra and
I noticed my phone out at about 21:30, and didn't get service back
until around 23:45. Buggered my night as I was to meet up with someone
in town who is also with Optus couldn't call him to meet up.

When I did a manual network search the network was not even showing
up, so it must have been one hell of a failure, especialy for so long.


>I'm pretty angry this morning.
>
>My Optus connected mobile (standard plan, not pre-paid) was offline last night
>(Melbourne) when I most needed it.
>
>No calls, no SMS'es
>
>Friends around me with Telstra and Vodaphone mobiles were fine.
>(Telstra even changed their location message to "Happy New Year" at the stroke
>of midnight.)
>
>A couple of other guys around me who also had Optus phones were offline and one
>guy was so angry he slammed his phone down on a table so hard I think he cracked
>his screen.
>
>Well this together with their rude support staff and crappy billing system is
>the last straw. First thing tomorrow morning when the shops open I'll be dumping
>Optus..
>
>I used to be with them years ago, they were crap then, but thought I'd give them
>another go recently but never again.
>

------------------------------------------------------------------------------------------
Ashley Wright, Canberra, Australia
www: http://www.ozemail.com.au/~ajwright
-------------------------------------------------------------------------------------------

warren

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Dec 31, 2002, 8:20:48 PM12/31/02
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When your friend wants his cracked screen fixed please give him my email
and i should sort out a good price :)

shakewell

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Dec 31, 2002, 8:55:43 PM12/31/02
to
Well two of my flatmates here in Tas are with Optus and they haven't had
service for the past 3 days - not just last night (New Years Eve). The
mobiles have no reception on the Optus network, but are fine with Telstra
and Vodafone (for making emergency calls only). Understandably they're
pissed off, but apparently they can't even get through to Optus' Customer
Support from a landline.

Yes, Optus, you suck.

M.


<Ken Weatherhead kenw@spamaway_yahoo.net.au> wrote in message
news:67841v4cir79ercj4...@4ax.com...

Jim Woodward

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Dec 31, 2002, 9:00:50 PM12/31/02
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"shakewell" <shak...@wave.com> wrote in message
news:authqu$139j$1...@otis.netspace.net.au...

> Well two of my flatmates here in Tas are with Optus and they haven't had
> service for the past 3 days - not just last night (New Years Eve). The
> mobiles have no reception on the Optus network, but are fine with Telstra
> and Vodafone (for making emergency calls only). Understandably they're
> pissed off, but apparently they can't even get through to Optus' Customer
> Support from a landline.
>
> Yes, Optus, you suck.

I'm down in Tas and you may have seen from my previous posts about Optus
last night..
My mobile is working again today, but it was unusable from about 4:30pm
December 31st to at least 3:00am Jan 1, when i last tried to use it - I cant
vouch for how much longer it was out cause I was asleep..

Very unhappy.. you could tell the optus customers down at the wharfs in
hobart during the NYE celebrations. they were the ones cursing at their
phones while the Telstra and Vodaphone customers laughed at them..

Grrrr...

Richard Cavell

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Dec 31, 2002, 9:21:07 PM12/31/02
to
<Ken Weatherhead kenw@spamaway_yahoo.net.au> wrote in message

> I love the Optus "Yes" logo.


> Yeah, correct if the question is "Is Optus incompetent?".

When Optus started, they were truly the 'Yes' company. Their service
centres were open all the time (I even called one on Christmas Day once) and
never any waiting time or press-1-for-that-department crap. They were
always cheaper and always friendlier.

Now, that's all gone. Telstra is number one in every area, except maybe
price in most people's cases.

eso

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Dec 31, 2002, 9:26:03 PM12/31/02
to
Yep im pretty f***en pissed off at optus too. At first i thought my phone
was playing up but after trying the sim in 3 different mobiles i soon
scratched that idea, then thought it was just my number but i ran into a lot
or other disgruntled optus users.

Phone has been unoperational since early yesterday morning, No incoming or
outgoing calls, no sms, nothing. Only came back online this morning at
around 9:30am to be followed by many people calling me giving me crap for
not calling them or replying to them!!
Of all the nights for it to happen they had to f**k out on new years eve,
great work optus.

Im in canberra so it must have been a fairly big glitch and yes as many
other optus users, im not happy at all.
I think its time to change providers. I have a feeling a few people are
going to be doing the same =P

So now the question is who to go with.....


<Ken Weatherhead kenw@spamaway_yahoo.net.au> wrote in message

news:67841v4cir79ercj4...@4ax.com...

Thomas 'bacco007' Baxter

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Dec 31, 2002, 9:39:41 PM12/31/02
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On Wed, 01 Jan 2003 02:21:07 GMT, "Richard Cavell" <richar...@mail.com> wrote:

>When Optus started, they were truly the 'Yes' company. Their service
>centres were open all the time (I even called one on Christmas Day once) and
>never any waiting time or press-1-for-that-department crap. They were
>always cheaper and always friendlier.

thats what happens when you get bought out by a company that has more dollars then cents

Unknown

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Dec 31, 2002, 9:50:14 PM12/31/02
to

The Optus network just can't handle as much traffic as the other
networks. They're the second largest provider, yet their network
capacity is equal to or less than Vodafone's. Vodafone has had
trouble on New Year's in the past, but never to the same extend as
Optus. Optus continually fails every year, in many states. I
personally like Vodafone as a company, but their coverage is not as
good as Telstra or Optus. That's why I like Telstra. Then again, if
Hutchison's 3G network suits me, I'll be changing to that, cause
although Telstra have a great network, they're a crap company!

Graham.

Daniel Bowen

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Dec 31, 2002, 10:36:54 PM12/31/02
to
Try
https://www.optus.com.au/Vign/ViewMgmt/display/0,2627,1028_5063-3_5449--View_345,FF.html
or
http://tinyurl.com/3z6n

:-)


Daniel
--
Daniel Bowen, Melbourne, Australia
dbowen at custard dot net dot au


Fire Demon

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Dec 31, 2002, 11:21:23 PM12/31/02
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Why is Optus having so many problems?

Is this a sign of them about to leave the market?

Casey Elliott

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Jan 1, 2003, 12:39:27 AM1/1/03
to
Optus said that many outages (in particular the ACT region) was due to
storms....


"Fire Demon" <fyrd...@senet.com.au> wrote in message
news:3E126CC3...@senet.com.au...

Charlie Wong

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Jan 1, 2003, 12:51:56 AM1/1/03
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On Wed, 1 Jan 2003 16:39:27 +1100, "Casey Elliott"
<go...@dragnet.com.au> wrote:

>Optus said that many outages (in particular the ACT region) was due to
>storms....

Liars!

Vaughan Williams

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Jan 1, 2003, 1:27:59 AM1/1/03
to
Could be. They had a huge loss last year.

"Fire Demon" <fyrd...@senet.com.au> wrote in message
news:3E126CC3...@senet.com.au...

Horry W Wachope

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Jan 1, 2003, 1:37:17 AM1/1/03
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On Wed, 01 Jan 2003 14:51:23 +1030, Fire Demon <fyrd...@senet.com.au>
wrote:

>Why is Optus having so many problems?
>
>Is this a sign of them about to leave the market?

No.

Daniel Juhn

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Jan 1, 2003, 1:47:28 AM1/1/03
to
maybe optus just doesnt give a shit about people living in shit holes...
i was under the harbour bridge last night and i had no problems at all with
my optus plan... none.


oh, and the fireworks were piss poor. worst ever.

<Ken Weatherhead kenw@spamaway_yahoo.net.au> wrote in message
news:67841v4cir79ercj4...@4ax.com...

Wally Wombat

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Jan 1, 2003, 1:59:22 AM1/1/03
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Didn't see to many storms around Canberra yesterday?

Some rain but not that heavy and defiantly no thunder and lightning that's
for sure.

Bit of a worry if the Optus network can't operate in a little bit rain. ;-)


"Casey Elliott" <go...@dragnet.com.au> wrote in message
news:3e127...@news.iprimus.com.au...

eyes only

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Jan 1, 2003, 1:55:16 AM1/1/03
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"Daniel Juhn" <j.u.h.n.remov...@optusnet.com.au> wrote in
message news:3e128f09$0$25755$afc3...@news.optusnet.com.au

> maybe optus just doesnt give a shit about people living in shit
> holes... i was under the harbour bridge last night and i had no
> problems at all with my optus plan... none.
>
>
> oh, and the fireworks were piss poor. worst ever.
>

I must tell uncle Salvatori to let the cement dry next time he throws you
into the harbour. ;)


Rod Speed

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Jan 1, 2003, 2:01:47 AM1/1/03
to

Fire Demon <fyrd...@senet.com.au> wrote in
message news:3E126CC3...@senet.com.au...

> Why is Optus having so many problems?

Most likely its just a coincidence.

> Is this a sign of them about to leave the market?

Of course not. That part of their operation is
MUCH more profitable than any of the rest.


Rod Speed

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Jan 1, 2003, 2:02:40 AM1/1/03
to

Vaughan Williams <en...@nospam.thankyou.very.much> wrote in
message news:PTvQ9.18727$aV5....@news-server.bigpond.net.au...

> Could be. They had a huge loss last year.

Wrong. As always.

Vaughan Williams

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Jan 1, 2003, 2:31:13 AM1/1/03
to
According to Commsec:
"The results include a six month contribution from Optus which reported a
loss of A$402m."

"Rod Speed" <rod_...@yahoo.com> wrote in message
news:auu3qk$ae257$1...@ID-69072.news.dfncis.de...

Rod Speed

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Jan 1, 2003, 3:36:21 AM1/1/03
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Vaughan Williams <en...@nospam.thankyou.very.much> wrote
in message news:5PwQ9.18854$aV5....@news-server.bigpond.net.au...

> According to Commsec:
> "The results include a six month contribution
> from Optus which reported a loss of A$402m."

Doesnt qualify as 'a huge loss' any time soon, wanker.

Alex

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Jan 1, 2003, 4:50:43 AM1/1/03
to
Casey Elliott wrote:

> Optus said that many outages (in particular the ACT region) was due to
> storms....

There were storms in the ACT region last night??? I know there was rain,
but it was very light where I was, and I couldn't here any thunder either.

I'm expecting an apology sms at least, to explain why so many people were
left without their mobile phone service at a time of year when mobile
phone service was very important.

Alex.
(disgruntled optus customer)

Albinus

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Jan 1, 2003, 5:19:45 AM1/1/03
to
<Ken Weatherhead kenw@spamaway_yahoo.net.au> wrote in message
news:67841v4cir79ercj4...@4ax.com...

> My Optus connected mobile (standard plan, not pre-paid) was offline last
night


Why is it that I seem the only person who had no problems?

Telstra's airspace was more congested than a cocaine user's sinuses from
about 6PM NYE... For the benefit of those who didn't see my other post late
last night, attached are the results when I did a little testing:

Albinus.

At around 10PM local time (QLD), I did a little comparison with some
different SIM cards... with a Nokia 8250 and Ericsson A1018s (both dualband
phones)


Optus Postpaid - 3 calls, all went straight through first go

Optus Prepaid - 5 calls, prepaid software was overloaded on 3 attempts

Vodafone Prepaid - 3 calls, all went straight through first go

Telstra Prepaid - 45 attempts = 1 successful call. Tried to recharge, and
instead of the usual 1sec delay between pressing the menu option and the new
option being announced, it took over 3 minutes!!! And then timed out with
"You have taken too long to enter your choice"

Telstra Postpaid - 38 attempts before a successful call, all due to network
congestion.

Not the first time from Telstra either - most weekdays you are hard pressed
to be able to make a call in the Queen Street Mall at lunchtime, you have to
duck into the Wintergarden (in-building cell there never seems to be
congested).

So from this experience, I can put a sarcastic twist on the old Telstra ad
campaign:

"Telstra Mobilenet. Further and further BEHIND."


Jeremy Lunn

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Jan 1, 2003, 5:34:41 AM1/1/03
to
In article <67841v4cir79ercj4...@4ax.com>,

Ken Weatherhead kenw@spamaway_yahoo.net.au wrote:
> My Optus connected mobile (standard plan, not pre-paid) was offline last night
> (Melbourne) when I most needed it.
>
> No calls, no SMS'es
>
> Friends around me with Telstra and Vodaphone mobiles were fine.
> (Telstra even changed their location message to "Happy New Year" at the stroke
> of midnight.)

It's not terribly surprising that mobile phone cell channels maybe full
on NYE. I remember on 1999-2000 a mate of mind commented on the fact
that his Telstra mobile wasn't working (he thought it was that Y2K thing
though I knew it would be all the people trying to make calls).
Considering it was 99-2000 there were probably a larger number of people
in the city than usual and SMS wasn't heavily marketed until later in
2000 when the operators announced interoperability with each other. Now
I'm sure there wouldn't be such a large crowd in any one location since
and SMS would take off some of the load.

It doesn't surprise me though that Optus would be he only one that
doesn't work on New Years Eve/Day. So many times that I call over
people on Optus to get a message about 'all the lines in their area
being in use'.

Though the thing that really pissed me off was that from Monday until
today I was in Foster, Victoria. Straight after we left Leongatha on
the South Gippsland Hwy there was absolutely no Optus coverage and I
never had proper coverage until today when we drove through Leongatha
again on our way home. The only time when I had a little coverage was
on top of Mount Oberon in Wilsons Promontory. I had reception for a few
seconds then it disappeared. It was raining so that mightn't have
helped, though the nearest base station may have been 70km away
(Wonthaggi or Leongatha). Then to think that I was standing metres away
from a Telstra base station!

Everyone else around me were receiving phone calls, sending SMS, etc
from their Telstra phones.

Now I know which carrier I'll go with, I just need to work out which
plan to go on.

--
Jeremy Lunn
Melbourne, Australia
Homepage: http://www.austux.net/
http://www.jabber.org/ - the next generation of Instant Messaging.

shakewell

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Jan 1, 2003, 6:20:55 AM1/1/03
to
So you're calling Melbourne a 'shit hole' then, eh? Typical Sydneysider ;)

M.

"Daniel Juhn" <j.u.h.n.remov...@optusnet.com.au> wrote in message

news:3e128f09$0$25755$afc3...@news.optusnet.com.au...

guruvee

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Jan 1, 2003, 6:58:28 AM1/1/03
to
i was in melb and was on the phone all night. also sent about 50 sms's
without any problems

"shakewell" <shak...@wave.com> wrote in message

news:auuium$1ndq$1...@otis.netspace.net.au...

Charlie Wong

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Jan 1, 2003, 7:00:39 AM1/1/03
to
On Wed, 1 Jan 2003 17:47:28 +1100, "Daniel Juhn"
<j.u.h.n.remov...@optusnet.com.au> wrote:

>maybe optus just doesnt give a shit about people living in shit holes...
>i was under the harbour bridge last night and i had no problems at all with
>my optus plan... none.

Liar

guruvee

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Jan 1, 2003, 6:59:19 AM1/1/03
to
i was the same. i had no issues at all last night


"Albinus" <alb...@spam-this.com> wrote in message
news:3e12c0ca$0$27992$afc3...@news.optusnet.com.au...

Michael Wierzbinski

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Jan 1, 2003, 6:56:46 AM1/1/03
to

<Graham> wrote in message news:sjl41v81kt3rkopov...@4ax.com...

>
> The Optus network just can't handle as much traffic as the other
> networks. They're the second largest provider, yet their network
> capacity is equal to or less than Vodafone's. Vodafone has had
> trouble on New Year's in the past, but never to the same extend as
> Optus. Optus continually fails every year, in many states. I
> personally like Vodafone as a company, but their coverage is not as
> good as Telstra or Optus. That's why I like Telstra. Then again, if
> Hutchison's 3G network suits me, I'll be changing to that, cause
> although Telstra have a great network, they're a crap company!
>
I'm actually surprised you can make a decision to get out of bed in the
morning.


Daniel Juhn

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Jan 1, 2003, 9:43:50 AM1/1/03
to
maybe they;re just picking out certain customers to give shit to...
or, yeh.. as charlie wong said, they are just trialing the imei blocking
thing, that didnt go too well

"guruvee" <gur...@nospam.optusnet.com.au> wrote in message
news:3e12d7f5$0$21614$afc3...@news.optusnet.com.au...

shakewell

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Jan 1, 2003, 10:21:12 AM1/1/03
to
Well I think it's clear that some people had no service and others were
fine. I think the point is, however, that a large number of people were
without service for an unacceptable length of time.

M.

"guruvee" <gur...@nospam.optusnet.com.au> wrote in message

news:3e12d828$0$30588$afc3...@news.optusnet.com.au...

Paul Barker

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Jan 1, 2003, 6:00:26 PM1/1/03
to
Luckily I switched to Telstra around May last year so I wasnt affected this time
but something interesting I always notice is the lack of media coverage of
failures of the Optus network compared to Telstra ones.

I havent read any news reports about this last one for example. But I know it
happened, and that it was a big one. I still have many friends on Optus
including my inlaws and they all lost coverage on NYE.

Yet when there's a Telstra network failure the news services seem to fall over
themselves reporting it.

Even more so in these newsgroups when relatively little is said about Optus
network failures but whenever theres a Telstra one there are heaps of posts.
Weird.


Paul

budgie

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Jan 1, 2003, 8:57:21 PM1/1/03
to
On Thu, 02 Jan 2003 10:00:26 +1100, Paul Barker
paulb...@hotmail.com wrote:

>Luckily I switched to Telstra around May last year so I wasnt affected this time
>but something interesting I always notice is the lack of media coverage of
>failures of the Optus network compared to Telstra ones.
>
>I havent read any news reports about this last one for example. But I know it
>happened, and that it was a big one. I still have many friends on Optus
>including my inlaws and they all lost coverage on NYE.
>
>Yet when there's a Telstra network failure the news services seem to fall over
>themselves reporting it.
>
>Even more so in these newsgroups when relatively little is said about Optus
>network failures but whenever theres a Telstra one there are heaps of posts.
>Weird.

I'd say this time around there have been a heap of posts complaining
about the Optus fallover.

And Tel$tra - the carrier we love to hate - is always under the
spotlight because of the impending sale of the remainder. That makes
it a political issue, particularly since the mum'n'dad invetors were
stoopid enough to invest in T2.

budgie

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Jan 1, 2003, 9:44:40 PM1/1/03
to
On Thu, 02 Jan 2003 13:24:35 +1100, Paul Barker
paulb...@hotmail.com wrote:

>Sounds like a reasonable explanation.
>
>ps. Do you still have those Ericofons you were giving away or am I too late?
>
>regards
>Paul

I have one - but don't assume I was giving them away ...

guruvee

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Jan 2, 2003, 2:18:50 AM1/2/03
to
it wasn't as big an outage as you may think.. in fact it wasn't even an
outage in most cases.
certain areas in melb, victorian coast, act and a few places in nsw were
congested and this was mainly due to the fact that every new year and
christmas Optus is hit much harder than the other three networks. The reason
for this is because it has a larger market share of 18-35 year olds. This
age group make up about 85% of consumers which utilize data services (sms)
resulting in more sms messages going through the Optus network. This along
with people using yes time, yes anyphone etc. and taking into account other
factors (eg. 40,000+ prepaid registrations and thousands of postpaid
connections from the previous week) is the reason why Optus had problems.

In most areas the problems only lasted a couple of hours and in a lot of
cases messages would still go through after a couple of attempts.

I personally never had any issues and even if i had i would have been a lot
more understanding about it than some of the people posting in this
newsgroup. at the end of the day it's just one frigging outage and if it
weren't for optus being here we probably wouldn't even HAVE services like
sms, 'yes time' (and telstra's copy), and yes anyphone (and telstra's copy).
in fact who even knows if we'd be on GSM! we'd probably still be on analogue
and paying $7 a minute for calls to the UK if telstra didn't have the
competition

"shakewell" <shak...@wave.com> wrote in message

news:auv117$1p4j$1...@otis.netspace.net.au...

$CJ

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Jan 2, 2003, 2:29:29 AM1/2/03
to
<Ken Weatherhead kenw@spamaway_yahoo.net.au> wrote in message
news:67841v4cir79ercj4...@4ax.com...
> I'm pretty angry this morning.

I've never had a problem with Optus. And they treat me damn nice.


Albinus

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Jan 2, 2003, 4:05:36 AM1/2/03
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"$CJ" <user...@domain.com> wrote in message
news:av0ppk$asmer$1...@ID-141194.news.dfncis.de...


> I've never had a problem with Optus. And they treat me damn nice.


Agreed. Their Internet can be flaky occasionally, but the mobile service has
been exemplary. When I left Optus prepaid in August 2000 for Telstra prepaid
(due to the prepaid call congestion), I immediately regretted it as
Telstra's reception is lousy compared to Optus' in metropolitan Brisbane.

So I rejoined in April 2001 on a BYO Postpaid plan... and haven't looked
back since. Their customer service is first rate, and while most of the
service staff at Telstra were nice, there were about 10% that ranged from
downright rude to indifferent.

The only downside to Optus is poorer reception (if at all) in regional QLD
towns, but then again I'm lucky if I escape Brisbane one day per year. I can
live without my mobile for one day *shudders*

Albinus.


budgie

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Jan 2, 2003, 9:21:26 AM1/2/03
to
On Thu, 02 Jan 2003 10:13:22 GMT, Mike Leydon
<m_leydon@_NO_CRAP_bigpond.com> wrote:

>"shakewell" <shak...@wave.com> wrote:
>
>>Well I think it's clear that some people had no service and others were
>>fine. I think the point is, however, that a large number of people were
>>without service for an unacceptable length of time.
>>
>

>A friend of mine rang Optus and gave 'em heaps over the problems he
>had getting either voice or sms access (post-paid plan customer). He
>had to phone me on a landline & get me to send a couple of messages
>for him (I'm with Telstra). Optus gave him a $40 credit to his account
>as 'compensation'.

Now THERE's a great idea in the making.

Kwyjibo.

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Jan 2, 2003, 9:45:47 AM1/2/03
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In message news:auv117$1p4j$1...@otis.netspace.net.au,
shakewell <shak...@wave.com> came up with the following:

> Well I think it's clear that some people had no service and others
> were fine. I think the point is, however, that a large number of
> people were without service for an unacceptable length of time.
>

Were the people having problems with Optus on single or dual band
handsets ?

--

Kwyj.


shakewell

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Jan 2, 2003, 10:34:19 AM1/2/03
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Well the two I know personally both had dual band handsets. Would this
affect what happened, do you think?

M.

"Kwyjibo." <dogspelt...@hotmail.com> wrote in message
news:av1jaf$b27vv$1...@ID-171663.news.dfncis.de...

guruvee

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Jan 3, 2003, 2:07:58 AM1/3/03
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the issue was completely resolved in all effected areas by 7am


<dev...@iprimus.com.au> wrote in message
news:slrnb188qb...@aurora.local...
> The known Volvo driver guruvee <gur...@nospam.optusnet.com.au> wrote...


> > it wasn't as big an outage as you may think.. in fact it wasn't even an
> > outage in most cases.
> > certain areas in melb, victorian coast, act and a few places in nsw were
> > congested and this was mainly due to the fact that every new year and
> > christmas Optus is hit much harder than the other three networks.
>

> I didn't think New Years traffic was a real problem at 3PM, which was when
> it failed here.
>
> --
> Another fine post of outstanding quality from iprimus.com.au!devnull
>
> end


ben

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Jan 3, 2003, 9:28:39 PM1/3/03
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I know alot of people on Optus who sent SMSes ended up having their messages
sent 3-4+ times, I am personally on vodaphone and have not had any problems
over the last week except for delays getting SMSes over to Optus. I've got
SMS receipts turned on so I know when ppl rcv my SMSes, the biggest lag has
definately been with Optus.

On Wed, 1 Jan 2003 11:50 ... AJ wrote:

> On Wed, 01 Jan 2003 10:17:02 +1100, Ken Weatherhead
> kenw@spamaway_yahoo.net.au wrote:
>
> Mate by the sounds of it it wasn't just Melbourne. I'm in Canberra and
> I noticed my phone out at about 21:30, and didn't get service back
> until around 23:45. Buggered my night as I was to meet up with someone
> in town who is also with Optus couldn't call him to meet up.
>
> When I did a manual network search the network was not even showing
> up, so it must have been one hell of a failure, especialy for so long.


>
>
>>I'm pretty angry this morning.
>>

>>My Optus connected mobile (standard plan, not pre-paid) was offline last

>>night (Melbourne) when I most needed it.


>>
>>No calls, no SMS'es
>>
>>Friends around me with Telstra and Vodaphone mobiles were fine.
>>(Telstra even changed their location message to "Happy New Year" at the
>>stroke of midnight.)
>>
>>A couple of other guys around me who also had Optus phones were offline
>>and one guy was so angry he slammed his phone down on a table so hard I
>>think he cracked his screen.
>>
>>Well this together with their rude support staff and crappy billing system
>>is the last straw. First thing tomorrow morning when the shops open I'll
>>be dumping Optus..
>>
>>I used to be with them years ago, they were crap then, but thought I'd
>>give them another go recently but never again.
>>
>
>

------------------------------------------------------------------------------------------
> Ashley Wright, Canberra, Australia
> www: http://www.ozemail.com.au/~ajwright
>
-------------------------------------------------------------------------------------------

--
BEN BLIGH
ICQ 57679121
remove "nospam" from e-mail address to reply.

shakewell

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Jan 3, 2003, 10:39:26 PM1/3/03
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How do SMS receipts work? Is it phone or network dependent? Which phone do
you use and how do you activate it?

Sorry for all the questions...

M.

"ben" <benbN...@NOSPAMhotpop.com> wrote in message
news:3e164...@news.iprimus.com.au...

bpn...@tekmax.com.au

unread,
Jan 4, 2003, 9:35:44 PM1/4/03
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In aus.comms ben <benbN...@nospamhotpop.com> wrote:

> I know alot of people on Optus who sent SMSes ended up having their messages
> sent 3-4+ times, I am personally on vodaphone and have not had any problems
> over the last week except for delays getting SMSes over to Optus.

This is why I don't use Telstra voicemail. I've had several instances
where someone's left me a voice mail and I haven't got the SMS telling me
about it for 3 *days*. Was too unrealiable to be useful.

General SMS through Telstra has been much better.

Andrew

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Jan 4, 2003, 11:22:45 PM1/4/03
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"guruvee" <gur...@nospam.optusnet.com.au> wrote in message
news:3e12d7f5$0$21614$afc3...@news.optusnet.com.au...

> i was in melb and was on the phone all night. also sent about 50 sms's
> without any problems

Same as me was in Northern suburbs and City and had no problems all night.
Mainly the South Eastern Suburbs such as Frankston, Phillip Island and along
the East Coast of Vic, up to ACT and Southern NSW AND Tassy had problems.

John Henderson

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Jan 6, 2003, 3:47:57 AM1/6/03
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"shakewell" wrote:

> How do SMS receipts work? Is it phone or network dependent?
> Which phone do you use and how do you activate it?

Quite a few high-end phones (from Nokia and Siemens, and
undoubtedly others) allow you to request a delivery receipt.
This is usually an option somewhere in the message settings menu,
and will be called something like "delivery report" or "status
report".

Unless things have changed while I wasn't looking, only the
Vodafone network supports delivery receipts in Australia
(although you can get them for messages delivered from Voda's
phones to phones on other networks). And they've recently
started charging for them (4 cents, I heard).

John


shakewell

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Jan 6, 2003, 4:35:48 AM1/6/03
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Cool, thanks for the info John. I found the option in my Sony Ericsson T300,
but it seems that it is useless because I am with Telstra :p

But I am thinking of switching to Vodafone and this feature would be handy.

M.

"John Henderson" <jhenRem...@bigpond.com> wrote in message
news:avbfs0$dv4cq$1...@ID-83062.news.dfncis.de...

Michael

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Jan 6, 2003, 11:31:07 PM1/6/03
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<bpn...@tekmax.com.au> wrote in message
news:av85m0$2cct$8...@arachne.labyrinth.net.au...

Ive never had a problem with Telstra MessageBank delivery reports since one
issue in 1996
>


Lone Wolf

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Jan 10, 2003, 5:54:47 AM1/10/03
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On Jan 6, 2003, "John Henderson" <jhenRem...@bigpond.com> wrote in
<avbfs0$dv4cq$1...@ID-83062.news.dfncis.de>:

> Unless things have changed while I wasn't looking, only the
> Vodafone network supports delivery receipts in Australia

Telstra don't support this & couldn't care less.

Even my friend in Indonesia has this feature (free on Telcomsel) and often
can tell me if a previous sms she sent to me has failed.

Lone Wolf

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Jan 10, 2003, 5:54:50 AM1/10/03
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On Jan 7, 2003, "Michael" <mich...@optushome.com.au> wrote in
<1xsS9.18335$jM5....@newsfeeds.bigpond.com>:

> Ive never had a problem with Telstra MessageBank delivery reports since
> one
> issue in 1996

During one period in the middle of last year some of my notifications were
taking up to 24 hours. (telstra) but pretty good now.

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