RE: [UTOPIA] For urgent attention
Minoo@Petrofin
Brilliant….. but,
Wonder if he understands that your response was also equally pregnant with satire/sarcasm, as his
Minoo
From: eldeco-utopia-s...@yahoogroups.co.in [mailto:eldeco-utopia-s...@yahoogroups.co.in] On Behalf Of 'Ranjit Kapoor' ran...@midiextrusionsltd.com [eldeco-utopia-sector-93a-noida]
Sent: Thursday, July 7, 2016 10:15 AM
To: 'Dhananjay Chaturvedi' <dhananjay....@gmail.com>
Cc: 'Jitendra Nath' <nath_j...@yahoo.com>; jain.s...@yahoo.in; 'Eldeco Yahoo Group' <eldeco-utopia-s...@yahoogroups.co.in>
Subject: RE: [UTOPIA] For urgent attention
Dear Mr. Dhnanjay,
Thanks for your offer of extending help. The requirement is already embedded in my mail.
The moot question is who is the main person responsible for addressing the mails and the problems projected therein. First Mr. JItendra replied on the issue and on his advice required actions were taken. Now you are responding and I have no reply from Mr. Jitendra. Next, may I also request you to clarify the scope of Mr. Sunil Oberoi, the estate manager?
I also request you to update the estate management chart by including emails of all individuals and their responsibilities for better clarity.
Regards
Ranjit Kapoor
From: Dhananjay Chaturvedi [mailto:dhananjay....@gmail.com]
Sent: Tuesday, July 5, 2016 5:26 PM
To: Ranjit Kapoor
Cc: Jitendra Nath; jain.s...@yahoo.in; Eldeco Yahoo Group
Subject: Re: [UTOPIA] For urgent attention [1 Attachment]
Dear Mr.Kapoor,
Is there any way I can help you ?
Best regards
Dhananjay Chaturvedi
On 05-Jul-2016, at 3:56 pm, 'Ranjit Kapoor' ran...@midiextrusionsltd.com [eldeco-utopia-sector-93a-noida] <eldeco-utopia-secto...@yahoogroups.co.in> wrote:
[Attachment(s) from Ranjit Kapoor included below]
Dear Mr. Jitendra,
As suggested by you, I have lodged the complaint as under:
1. Complaint number: 58
2. Date : 03-07-2016
3. Name of the person: Satinder
4. Nature of complaint:
· Lift intercom not working for past 3-4 months. It appears it has been redirected to someone else.
· CCTV camera has been removed at the time of handing over-taking over from EIPL.
· Last week, cable coming to CCTV camera has also been removed so that no trace of camera is visible.
· Lift requires high amount of safety, I see no periodic preventive maintenance happening. Only breakdown maintenance is attended.
In light of above, I request you to share your plan including time frame to complete the job.
Regards
Ranjit Kapoor
From: Jitendra Nath [mailto:nath_j...@yahoo.com]
Sent: Tuesday, June 28, 2016 8:44 PM
To: ran...@midiextrusionsltd.com; Shalabh Jain jain.s...@yahoo.in [eldeco-utopia-sector-93a-noida]; Eldeco Yahoo Group
Subject: Re: [UTOPIA] For urgent attention
Dear Sir, kindly share the complaint no. of your reported problem. If it was not logged formally earlier, please do it now. It will be taken care of by the Facilities team. Col. Bakshi's intervention may not be needed for routine issues.
Regards,
Jitendra
From: "ran...@midiextrusionsltd.com" <ran...@midiextrusionsltd.com>
To: "Shalabh Jain jain.s...@yahoo.in [eldeco-utopia-sector-93a-noida]" <jain.s...@yahoo.in>; Jitendra Nath <nath_j...@yahoo.com>; Eldeco Yahoo Group <eldeco-utopia-s...@yahoogroups.co.in>
Sent: Tuesday, 28 June 2016 6:42 PM
Subject: Re: [UTOPIA] For urgent attention
Laying procedure is one aspect but implementation is another aspect. My complaint on lift issues including telephone and CCTV camera which has been removed at the time of handingover- taking over has still not been resolved. Mr Baxi had assured action by 20th May but nothing has happened and there is complete silence. Where to go?
Thanks
Ranjit Kapoor
Sent from my BlackBerry 10 smartphone.
From: Shalabh Jain jain.s...@yahoo.in [eldeco-utopia-sector-93a-noida]
Sent: Tuesday, June 28, 2016 18:25
To: Jitendra Nath; Eldeco Yahoo Group
Reply To: Shalabh Jain
Subject: Re: [UTOPIA] For urgent attention
Thanks Jitendra for your email and advise.
I have a slightly different view here - to me, the process that has been laid down for redressal of complaints is for issues that are personal in nature i.e. specific to ones flat.
Here we are talking about issues with common area.
Anyone, as a responsible resident, can surely log the initial complaint but he/she may not have bandwidth to chase the escalation matrix in case the issue is not resolved within 24 hours of reporting the issue.
Another example, when lift goes wrong, multiple people may raise complaint within a short span of time, in such scenario all chasing for their individual complain will defy the purpose of this SLA based escalation matrix.
Hence for issues related to common areas, we need a slightly tweaked version of this matrix.
Have a thought, meantime I'll raise a complaint for this one myself.
Regards,
Shalabh
Sent from iPhone
_____________________________
From: Jitendra Nath nath_j...@yahoo.com [eldeco-utopia-sector-93a-noida] <eldeco-utopia-secto...@yahoogroups.co.in>
Sent: Tuesday, June 28, 2016 12:19
Subject: Re: [UTOPIA] For urgent attention
To: Eldeco Yahoo Group <eldeco-utopia-s...@yahoogroups.co.in>, Shalabh Jain <jain.s...@yahoo.in>
Dear Shalabh,
There is a defined process for logging complaints. Request you to please log all complaints at the helpdesk. Seek a complaint No. An escalation matrix has also been shared earlier and is put up on all notice boards. The same needs to be used in case the complaint remains unattended.
Would request all residents to follow the same for effective redressal of all problems. This forum is not to be treated for notifying problems. It may remain unattended as Nimbus does not read mails on this forum.
Regards,
Jitendra
From: "Shalabh Jain jain.s...@yahoo.in [eldeco-utopia-sector-93a-noida]" <eldeco-utopia-secto...@yahoogroups.co.in>
To: Eldeco Yahoo Group <eldeco-utopia-s...@yahoogroups.co.in>
Sent: Tuesday, 28 June 2016 7:52 AM
Subject: [UTOPIA] For urgent attention
Dear Maintenance team,
Two defects need your urgent attention as they have been left unattended for quite some time now.
A) the basement access gate of OL2
B) the missing ramp shade over the car exit of Olympia
Please refer my earlier email highlighting the two defects.
With monsoon at doorstep and security being compromised, the two issues need urgent attention.
A positive acknowledgment will be highly appreciated.
Thanks in advance!
Sj
एक पहल बदलाव की
Sent from iPhone
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