So I'm getting "The Serial Number is already in use by the maximum allowed comuters. You need to deactivate another computer to use this product". Only options are Retry or provide a diffeerent serial number.
When you can't properly deactivate a serial number
(this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
=autoOpen
- or by telephone
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers
Unfortunately the Chat option seems firmly elusive (and I have tried adding *.adobe.com and (just to be sure) & to the "allow all cookies, pop ups, adverts. etc" settings and scripts are enabled anyway).
before using adobe support to request an activation count reset per @John T Smith , IF you purchased from or registered with adobe AND you know the adobe id used when purchasing/registering, you can reset your own activation count by signing into that account, and going to your activated devices page
Thanks, but unfortunately my account shows no activated devices - and it is still the same ID I registered the products under. Think they were bough tby Amazon (or a seller on Amazon) rather than direct from Adobe, if that makes any difference.
I can see the registered products with the serial number in question, but no active devices.
using a browser that allows popups and cookies, contact adobe support by clicking here, =autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.
p.p.s you can also use phone (but chat is usually quicker),
assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.
common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).
Thanks for your reply. I am trying to use a valid Adobe serial number. In fact Adobe told me what the number was when I tried to reinstall the last time I had to have a new hard drive. I just go round in circles when trying to find the right product - from one webpage to another and then back to the first one. I only have one serial number, and am trying to reinstall the same product that it comes from! The website tells me to go to Products to find the product I'm trying to install (because it's not 2021 or 2022), then says I do not have any products... Where do I find the installation file, please?
The web page just tells me to sign in and select the product I need. When I go to the Products page, all I get is "register a product" and when I enter the serial number, it says it's already in use. There is no note of any products, invoices or devices associated with my account. Where do I go from here?
Thanks for your reply. I am signed in, but when I clicked on the first link it just went to the 'Welcome to Adobe Customer Care! Need help?' page and I can't see a chat box. Where on the Help Centre page is it, please? I would rather use chat than a phone call.
how can anyone help you when you don't know what product you purchased, you don't know what id you used to make the purchase, and you're not answering questions asked here that would help us determine what product you purchased.
Thank you for your help. It is a 24-digit serial number for Photoshop Elements Premiere 15_LS31_win64 that I have, purchased from Adobe in 2017. How do I get from the =autoOpen page to a chat, please? I may be being stupid, but I can't see a chat option. When I click on 'Download and install', it just goes to the 'Apps available for download' page, and when I click on 'Download from your account' under the 'Don't see your version or product?' heading it sends me to 'How to download your older app'. I sign in to 'Products', it then asks for my serial number, and then tells me it's already in use! Clicking directly on the link has the same result. What am I doing wrong, please?!
I'm not sure what the problem is: when you buy software you must keep the installer - either a CD disk or a download. Of course you need to keep the download somewhere safe - not just on your computer - as most of the time you need the download precisely because the computer has failed.
Thank you so much for your help. This time I got as far as downloading the program and starting to install it. Then I got to the screen where I have to put in my serial 24-digit number. I put in the one I used last time I had to reinstall - the one that Adobe sent me - and it says that this is not a valid number for Photoshop Premiere Elements 15, which is definitely what I had. Any further ideas, or do I just need to purchase it again?
I have a Canon R5 and enjoy using it both for stills and video. The camera setting used to record my video seems fairly straightforward to me. The setting is: 1920x1080, 59.94 fps, Light (IPB). And I have no problem either recording, viewing or editing (in Abode Premier Elements 2021) these files.
Once that was done the Canon log files could not be viewed nor edited in Abode Premier Elements 2021. These files could be viewed in Canon's DPP, so I believe they are correctly recorded. And they did have the appearance of what I was told I might expect with Log files.
I further learned from Canon Technical support that the files that appear to be giving me trouble are 10-bit HEVC files. And Canon Technical Support was not able to tell me whether Abode Premier Elements 2021 should be able to handle these HEVC files. I did see some posts on the Adobe Support Community website that did suggest that at least in February 2021 there was considerable difficulty getting the HEVC files to run in Adobe Premier Elements.
My question for you is, as of January 2022, has anybody had success in getting Adobe Premier Elements 2021 to view and edit these HEVC files. And if so, did you have to do anything special to get this to happen?
HEVC is very expensive to work with computing wise. I avoid it myself even though I have an 18-core iMac Pro. The problem is that my particular Mac doesn't have hardware-level encoding/decoding for HEVC, so everything must be done in software which is too slow. Newer computers though are adding that capability.
I would first check if your computer has hardware HEVC capabilities. Then, search in Adobe's documentation or their forums to see if Premiere elements supports HEVC. And if so, would it use any hardware or only software.
So actually I discovered a format converter that would change the HEVC file into a more common image format and this worked. But after my attempt at color grading this Log3 converted file in Adobe Premier Elements, I did not think that the Log3 file had any advantage over the same image captured with Canon Log OFF.
First, log isn't a file format; it's a way of encoding brightness levels as numbers which fits a bigger range of brightness (dynamc range) into the same range of numbers. So, if your file uses numbers 1-1000 to encode brightness, normally 1 is black, 1000 is white. With log, black is 200, white is 800. So you can mess up the exposure a bit without clipping. When using log, the benefit is you can correct your exposure BEFORE converting back to linear, and fix the exposure without clipping.
Apparently in normal FHD mode, the R5 creates H.264 files, also known as AVC. (I hadn't realised this!) When you switch log on, it switches to 10-bit H.265 files. HEVC is another name for H.265. It's understandable that it does this; because log compresses the range of numbers it uses, we need more numbers to avoid issues like banding. 10-bit gives you 1024 different numbers, whereas plain old 8-bit is just 256 numbers. So to use log without problems, you really need 10-bit. And the R5 uses H.265 to get 10-bit.
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