Unable to install addon in ondemand version from private listing.

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Marek

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Dec 30, 2013, 3:16:07 PM12/30/13

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Hi there,

I have recently created private listing for further testing the plugin in Jira Ondemand environment but I'm not able to install the plugin. I'm able only to get

the message saying "Error contacting remote application host. Please try again later or contact the add-on vendor"

Plugin url is something similar to this: https://marketplace.atlassian.com/files/artifact/descriptor/3e0cb8b1-c1ae-d74f8acd9404/atlassian-plugin.xml?access-token=43d83124

But im able to install it in local running developer instance.

What can go wrong for ondemand version? Can it be something with ssl and certificate or any other ideas ? I tried to host the plugin either with http and https but without success. At least if there would some log accessible for

ondemand version that could be very helpful is there any possibility to view some system log for ondemand?

Thanks for the feedback.

Marek

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Dec 30, 2013, 3:53:04 PM12/30/13

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This is what i have found in logs when running the Jira locally during testing. It might be some problem with setting the ssl correctly.

As i assume all Jira Ondemand instances are running over ssl, so the atlassian connect plugin needs to be hosted on a verified identity right?

What are then the guidelines that should be followed to make the plugin working correctly? I have signed my hosting setup by StartCom class 1 authority

and the setting seems to be ok when checked from browser as the identity is trusted. Is there something else that should be done there?

Stacktrace:

2013-12-30 21:35:29,872 httpclient-io:thread-8 ERROR anonymous [http.nio.protocol.HttpAsyncRequestExecutor] http-outgoing-18 [ACTIVE] HTTP protocol exception: General SSLEngine problem

javax.net.ssl.SSLHandshakeException: General SSLEngine problem

at com.sun.net.ssl.internal.ssl.Handshaker.checkThrown(Handshaker.java:1015)

at com.sun.net.ssl.internal.ssl.SSLEngineImpl.checkTaskThrown(SSLEngineImpl.java:485)

at com.sun.net.ssl.internal.ssl.SSLEngineImpl.writeAppRecord(SSLEngineImpl.java:1108)

at com.sun.net.ssl.internal.ssl.SSLEngineImpl.wrap(SSLEngineImpl.java:1080)

at javax.net.ssl.SSLEngine.wrap(SSLEngine.java:452)

at org.apache.http.nio.reactor.ssl.SSLIOSession.doWrap(SSLIOSession.java:220)

at org.apache.http.nio.reactor.ssl.SSLIOSession.doHandshake(SSLIOSession.java:254)

at org.apache.http.nio.reactor.ssl.SSLIOSession.isAppInputReady(SSLIOSession.java:370)

at org.apache.http.impl.nio.reactor.AbstractIODispatch.inputReady(AbstractIODispatch.java:118)

at org.apache.http.impl.nio.reactor.BaseIOReactor.readable(BaseIOReactor.java:160)

at org.apache.http.impl.nio.reactor.AbstractIOReactor.processEvent(AbstractIOReactor.java:342)

at org.apache.http.impl.nio.reactor.AbstractIOReactor.processEvents(AbstractIOReactor.java:320)

at org.apache.http.impl.nio.reactor.AbstractIOReactor.execute(AbstractIOReactor.java:280)

at org.apache.http.impl.nio.reactor.BaseIOReactor.execute(BaseIOReactor.java:106)

at org.apache.http.impl.nio.reactor.AbstractMultiworkerIOReactor$Worker.run(AbstractMultiworkerIOReactor.java:604)

at java.lang.Thread.run(Thread.java:662)

Caused by: javax.net.ssl.SSLHandshakeException: General SSLEngine problem

at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Alerts.java:174)

at com.sun.net.ssl.internal.ssl.SSLEngineImpl.fatal(SSLEngineImpl.java:1508)

at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:243)

at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:235)

at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1209)

at com.sun.net.ssl.internal.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:135)

at com.sun.net.ssl.internal.ssl.Handshaker.processLoop(Handshaker.java:593)

at com.sun.net.ssl.internal.ssl.Handshaker$1.run(Handshaker.java:533)

at java.security.AccessController.doPrivileged(Native Method)

at com.sun.net.ssl.internal.ssl.Handshaker$DelegatedTask.run(Handshaker.java:952)

at org.apache.http.nio.reactor.ssl.SSLIOSession.doRunTask(SSLIOSession.java:238)

at org.apache.http.nio.reactor.ssl.SSLIOSession.doHandshake(SSLIOSession.java:270)

... 9 more

Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:323)

at sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:217)

at sun.security.validator.Validator.validate(Validator.java:218)

at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:126)

at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:209)

at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:249)

at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1188)

... 16 more

Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:174)

at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:238)

at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:318)

... 22 more

2013-12-30 21:35:29,876 httpclient-io:thread-7 ERROR anonymous [http.nio.protocol.HttpAsyncRequestExecutor] http-outgoing-17 [ACTIVE] HTTP protocol exception: General SSLEngine problem