Gigabyte Bios Peripherals

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Jenelle Centeno

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Aug 3, 2024, 5:28:10 PM8/3/24

to atilegic

Hello, I recently got an MM700 RGB mouse pad. Upon startup or restarting my computer, the mouse pad fails to light up or get recognized by ICUE or my computer. It is only until I unplug and replug it back in that my computer detects the device.

Having the same issue. Since the beginning. Also tried different usb ports. Only having usb 3.0. also tried the bios setting. Most of the time it detects on startup and shows the rainbows. In windows it changes to profile.

Hello same issue With a brand new mm700 out of the box. No recognition of the pad by the pc or by icue...some time il work for 2 minutes and lost il. I spend 1day to try all usb ports, dismont icue, ..etc So i try evrything and You notre what ?

i have tried all the tips and ideas on here and still nothing, i dont think the problem is with peoples pc but the mousepad is the problem since so many have the same issue, Corsair needs to up their support to solve this

It seems that I've been able to resolve the issue and wanted to post and try to encourage anyone that is having similar issues: you may be able to resolve this problem before taking the item back to the store.

I basically took all the steps mentioned here and continued to have the MM700 not be detected in iCue until I re-plugged in the MM700, I could replicate the issue by shutting down my PC, and then booting Windows.

I uninstalled iCue software, redownloaded and installed it and then manually ran the update for iCue through the Settings menu.
I also uninstalled the Corsair Virtual Input Device under the Human Interface Devices area of Device Manager, and I disabled the AURA Led Controller for ASUS which I found under Universal Serial Bus devices.

I checked Windows Device Manager and saw a flagged device: Unknown USB Device (Device Descriptor Request Failed), this was under the Universal Serial Bus controllers area. After reconnecting the MM700's USB to my PC, it would change to USB Composite Device, like the other Corsair peripherals that I own. Only the MM700 device is having problems. I went ahead and just removed all of the USB Composite Devices because I was desperate, reinserted the mouse to restart PC. (May not be recommended)

After all of this, the MM700 started working correctly! I can now shut down my PC and turn it back on, and the MM700 RGB immediately starts up and is also detected in iCue when Windows loads. I have tried various things to replicate the problem, like shutting down PC, disconnecting the MM700 and plugging it into a different USB port, but thus far I have been pleased that the problem is resolved, because this is a premium product that I would hate to have to return/replace.

My MM700 mat has also been disconnecting from iCue upon PC startup or reboot. I was about to package it up to return to Best Buy, but I saw a suggestion to try a new cable...and it worked! I tried both a new USB-C to USB-A and USB-C to USB-C cable, and both allow my MM700 to retain its lighting upon PC power cycling. Corsair needs to figure out why their cables are problematic, as it would undoubtedly alleviate some of the RMAs and frustrated customers.