Revolving Door of Account Managers
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sonia
Jul 27, 2011, 6:30:12 PM7/27/11
to athenah...@googlegroups.com
Hello Everyone,
I was just alerted today that we are getting a new Athena account manager. This will be our 6th account manager within 22 months.
I was wondering if any of you have had the same situation with your Athena account manager?
How does it effect your practice?
Aamer Hayat
Jul 27, 2011, 6:32:23 PM7/27/11
to athenah...@googlegroups.com
Wow, that is a lot. I have had the same one from the beginning (a year ago). It could be that your geographic area or practice group is growing so they are adding people. How's your experience been with the account managers so far?
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avecinia wellness center is Fresno's premier integrated medical clinic and wellness center. Our mission is to partner with our patients to help them attain their optimal well-being. We do this by integrating the practice of internal medicine/primary care with different, proven health modalities such as health/weight management, acupuncture, massage therapy, aesthetic services and state of the art technology such as our patient portal and electronic health record. To learn more or to make an appointment, visit www.avecinia.com or call us at (559) 450-7299. You can also read our blog: avecinia.blogspot.com, become our fan and/or sign up for our monthly e-newsletter on our facebook page: www.facebook.com/avecinia and follow us on twitter at www.twitter.com/avecinia4health.
Regards,
Aamer Hayat
COO
avecinia wellness center
(O) 559-450-7295
(C) 312-498-2066
avecinia wellness center is Fresno's premier integrated medical clinic and wellness center. Our mission is to partner with our patients to help them attain their optimal well-being. We do this by integrating the practice of internal medicine/primary care with different, proven health modalities such as health/weight management, acupuncture, massage therapy, aesthetic services and state of the art technology such as our patient portal and electronic health record. To learn more or to make an appointment, visit www.avecinia.com or call us at (559) 450-7299. You can also read our blog: avecinia.blogspot.com, become our fan and/or sign up for our monthly e-newsletter on our facebook page: www.facebook.com/avecinia and follow us on twitter at www.twitter.com/avecinia4health.
sonia
Jul 27, 2011, 6:44:48 PM7/27/11
to athenah...@googlegroups.com
We loved Joe, he was great so I am sorry to see him leave us. The 5 managers prior to Joe were nice but nothing special. We have a lot of issues with our templates and physician workflow so it is frustrating to have to explain all of our problems to a new account manager every 4 to 6 months.
From: athenah...@googlegroups.com on behalf of Aamer Hayat
Sent: Wed 7/27/2011 3:32 PM
To: athenah...@googlegroups.com
Subject: Re: Revolving Door of Account Managers
mathew frazer
Jul 27, 2011, 7:24:05 PM7/27/11
to athenah...@googlegroups.com
Hi,
Sorry to hear that. We have had two Account Managers over the past 18 months.
How often do you met with your Account Manager? We meet with ours every week to review performance and address issues?
Is Joe staying in the department or moving to a new department. I think you should feel free to escalate this to the dept VP. I found them to be very responsive when we had some deployment issues.
Regards,
mathew
Sorry to hear that. We have had two Account Managers over the past 18 months.
How often do you met with your Account Manager? We meet with ours every week to review performance and address issues?
Is Joe staying in the department or moving to a new department. I think you should feel free to escalate this to the dept VP. I found them to be very responsive when we had some deployment issues.
Regards,
mathew
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