ATG Fulfillment server was throwing ChainTimeoutException

272 views
Skip to first unread message

Dino Johny

unread,
Aug 29, 2016, 6:24:52 PM8/29/16
to ATG_Tech


We are getting the following exceptions in the fulfillment server , saying loadOrder chain is locked and it results in bringing down the fulfillment server.


Caused by (#2):atg.service.pipeline.ChainTimeoutException: Timeout occurred waiting for chain [loadOrder] to be unlocked.

at atg.service.pipeline.PipelineManager.runProcess(PipelineManager.java:449)

at atg.commerce.pipeline.CommercePipelineManager.runProcess(CommercePipelineManager.java:123)

at atg.commerce.order.OrderManager.loadOrder(OrderManager.java:3090)

at atg.commerce.fulfillment.processor.ProcLoadOrderRepository.runProcess(ProcLoadOrderRepository.java:137)

at atg.service.pipeline.PipelineLink.runProcess(PipelineLink.java:255)

at atg.service.pipeline.PipelineChain.runProcess(PipelineChain.java:365)

at atg.service.pipeline.PipelineChainContext.runProcess(PipelineChainContext.java:120)

at atg.service.pipeline.PipelineManager.runProcess(PipelineManager.java:475)


As a temporary fix we will restart the fulfillment server , but seems to be happening again after few days which we are not sure.


Based on the suggestion from oracle we tried to increase the lock time out which seems to be ok for a while but happened again .


I wonder if somebody has encountered a similar issue and can pinpoint me for a permanent solution.


Regards,

Dino

Shailendra Pateria

unread,
Oct 10, 2016, 10:50:19 AM10/10/16
to atg_...@googlegroups.com
Have you enabled any log debugs which provides more information.

--
--
You received this message because you are subscribed to the Google Groups "ATG_Tech" group.
To post to this group, send email to atg_...@googlegroups.com
To unsubscribe from this group, send email to atg_tech-unsubscribe@googlegroups.com
For more options, visit this group at http://groups.google.com/group/atg_tech?hl=en
---
You received this message because you are subscribed to the Google Groups "ATG_Tech" group.
To unsubscribe from this group and stop receiving emails from it, send an email to atg_tech+unsubscribe@googlegroups.com.
To post to this group, send email to atg_...@googlegroups.com.
Visit this group at https://groups.google.com/group/atg_tech.
To view this discussion on the web visit https://groups.google.com/d/msgid/atg_tech/68a1d444-3c6b-4713-b902-1c2ea17fb37b%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.



--
Cheers,
Shailendra

raj

unread,
Oct 6, 2017, 1:55:06 PM10/6/17
to ATG_Tech
I hope u were able to solve this issue.

Please guide me as we are also facing the same.

Ramakrishnan Subramani

unread,
Feb 24, 2020, 12:33:08 AM2/24/20
to atg_...@googlegroups.com
Hi,

We are facing this issue in UpdateOrder chain.
Was this issue resolved?

Please help.

Regards,
Ram

--
--
You received this message because you are subscribed to the Google Groups "ATG_Tech" group.
To post to this group, send email to atg_...@googlegroups.com
To unsubscribe from this group, send email to atg_tech-u...@googlegroups.com

For more options, visit this group at http://groups.google.com/group/atg_tech?hl=en
---
You received this message because you are subscribed to the Google Groups "ATG_Tech" group.
To unsubscribe from this group and stop receiving emails from it, send an email to atg_tech+u...@googlegroups.com.

Raj

unread,
Feb 25, 2020, 3:33:56 AM2/25/20
to ATG_Tech
Please enable logdebugs of Pipeline manager component and check the lock owner. Somewhere any owner is holding the lock over the chain. 
To unsubscribe from this group and stop receiving emails from it, send an email to atg_...@googlegroups.com.
Reply all
Reply to author
Forward
0 new messages