NullPointerException while executing refreshOrder pipeline

[Sumit Singh]

Hi,

I am getting NullPointerException while invoking the refreshOrder pipeline for a given Order.
Old orders are working fine but new order are throwing this exception.
Please find the stack trace below :

CONTAINER:atg.service.pipeline.RunProcessException: An exception was thrown from the context of the link named [loadPriceInfoObjects].; SOURCE:java.lang.NullPointerException

#1:java.lang.NullPointerException
at atg.adapter.gsa.GSAItemDescriptor.getPersistentItem(GSAItemDescriptor.java:2273)
at atg.adapter.gsa.GSAItemDescriptor.getOrWaitForPersistentItem(GSAItemDescriptor.java:2110)
at atg.adapter.gsa.GSAItemDescriptor.getItem(GSAItemDescriptor.java:1475)
at atg.adapter.gsa.GSARepository.getItem(GSARepository.java:163)
at atg.adapter.gsa.GSAPropertyDescriptor.rawToReal(GSAPropertyDescriptor.java:341)
at atg.adapter.gsa.ListTable.loadHelper(ListTable.java:215)
at atg.adapter.gsa.ListTable.loadProperties(ListTable.java:68)
at atg.adapter.gsa.GSAItemDescriptor.loadProperties(GSAItemDescriptor.java:2545)
at atg.adapter.gsa.GSAItemDescriptor.loadProperty(GSAItemDescriptor.java:2637)
at atg.adapter.gsa.GSAItem.getPersistentPropertyValue(GSAItem.java:463)
at atg.adapter.gsa.GSAItem.getPropertyValue(GSAItem.java:356)
at atg.adapter.gsa.GSAItem.getPropertyValue(GSAItem.java:599)
at atg.repository.RepositoryItemImpl.getPropertyValue(RepositoryItemImpl.java:126)
at atg.commerce.order.processor.ProcLoadPriceInfoObjects.loadPricingAdjustments(ProcLoadPriceInfoObjects.java:933)
at atg.commerce.order.processor.ProcLoadPriceInfoObjects.loadOrderPriceInfo(ProcLoadPriceInfoObjects.java:593)
at atg.commerce.order.processor.ProcLoadPriceInfoObjects.runProcess(ProcLoadPriceInfoObjects.java:506)
at atg.service.pipeline.PipelineLink.runProcess(PipelineLink.java:231)
at atg.service.pipeline.PipelineChain.runProcess(PipelineChain.java:342)
at atg.service.pipeline.PipelineChainContext.runProcess(PipelineChainContext.java:184)
at atg.service.pipeline.PipelineManager.runProcess(PipelineManager.java:452)
at atg.commerce.order.OrderImpl.ensureContainers(OrderImpl.java:1174)
at atg.commerce.order.OrderImpl.getCommerceItems(OrderImpl.java:629)


Has anyone seen a similar  issue earlier ?
Any help is really appreciated.



Regards,
Sumit

[O'Brien, Paul]

What version of ATG are you running?

 

---

[Burhan Surti]

Have you exteded cartmodifier? If yes, make sure that you have taken care of lock management (steps are available on ATG)

[Raju]

[Sumit]

We are running on ATG 6

[O'Brien, Paul]

I need you to be more specific - 6.0? 6.1? What patch version?

[nuttyket]

Hi Paul,
This is happening on Dynamo6.0.0. No patches applied on top of
this. It is running on DAS6.0.0.

Regards,
Nachiket Joshi

[reddy manda]

Hi Sumit,

Are there any custom pre-calculators added recently in the code(in ItemPricingEngine) where you are adding pricing adjustments based on any criterion at the sku or product level? Also is the exception coming when user requests any page for the first time or it is comming when user is trying to log into his profile(Old incomplete order)?

Thanks,
Gopal.