Cisco Ip Phone 8851

[Mckenzie Witting]

So my wife's employeer gave her this VoIP phone to use while WFH, I just realized that it has a USB port which I tried to connect stuff to and nothing seems to work, not even charging. While messing around (since he employeer is a cheap MF) to find a better solution for the headset she was given, I tried to connect the USB dongle for my Jabra headset, that does not seem to do anything either. Checking online I found that this CP model seem to have a BLUETOOTH OPTION?? What? so I tried messing around with the configuration and I could not find any bluetooth configation option, or anything even related (I'm a computer engineer so I trust me that the option is just missing).

So, here is where I hope to get help, I'm wondering if her employee IT dep has just straigh up blocked/removed some options (the phone options seem rather basic for a +$200 VoIP phone), wanted to straigh up reset it and see what happens, but I don't want to cause her any troubles, so I have a few very specific questions:
* Would it even be possible to disable bluetooth? And say wallpaper options (that option is there, but there are no walpapers to choose from for example, not that I care about the walpaper though)

* Does the CP-8851 comes wityh bluetooth by default? There is nothing else to be purchased? Could this be model without the bluetooth?
* What does the USB work with? Could that be blocked by admin too?

If the BLE option is grayed out, the admin has disabled BLE from the CUCM. If the BLE option is not even present, the phone is, most likely, loaded with early release firmware that does not support BLE.

CUCM stands for Cisco Unified Call Manager. It is a server that manages the phone and decodes voice traffic, from analogue to IP, and back. It is an extremely expensive series of servers and requires a small army of talented people to maintain, operate, configure and troubleshoot.

If the IT dept is not the sharpest pencil in the base, then there is no hope. The worst case scenario I have singing in my head is the CUCM server is running a really old software, possibly one with known software vulnerability. Because upgrading CUCM, or even upgrading the device pack, requires skills.

Would it be possible to upgrade CUCM? I know for a fact that they IT dep won't help any further... I don't really care if the phone stop working, she can just play dumb and say we had lightning or something.. IT dep is not the smartest either...

For consistency, all phones in the location must be provisioned precisely the same way, in this case being the Cisco 8851. The client must also select between 4 parking spots (up to 12 phones per site), or three parking spots (up to 16 phones per location).

Can you pair the hearing aids directly to your mobile phone via blue tooth. Nowadays, most hearing aids could be connected directly to the HA. You will then receive all the calls thru the mobile phone. Loud and clear.

The document from phonakpro that rothlev1 posted seems to show a Roger Select as their solution to connecting to call system phone systems. However the Select is only a Class 2 device with short range although it might do a better job of transmitting your voice than the hearing aid microphones.

I use the Cisco 8851 Bluetooth landline phone. Very poor reception. Phonak recommend the ROGER NECK LOOP. I ALSO have the roger on. Can the neckloop connect to the landline phone the connect to my hearing aids? What is the set up so i can hear better and be wireless at work ??

I have worked with RingCentral for hours on this and as we all know speed dials have been around for over 20 years on traditional PBX systems. All of RingCentral's competitors including 8x8 and Zoom offer speed dials on the Cisco 8851 phones. I still can not get anyone to show me how to add a speed dial to my Cisco 8851 phone I purchased from RingCentral. Does anyone know how to do this. Speed dials are probably the most important feature to a desk phone for businesses and I do not see any reason this will not work, that is like selling me a car without a steering wheel its useless. Can someone please show me how to add a simple speed dial to this Cisco 8851 phone.

Thank you,

Set up speed-dial codes in the Self Care portal. Cisco VoIP - Setting speed dials on your telephone in the Self Care Portal If you do not have access to the Self Care portal, please have your authorized user place a Change request to add speed dials. Cisco VoIP Request Forms

The first button is always for the primary line of the phone and cannot be used for speed dials. Additional lines on your phone may occupy other speed dial buttons. You can see only as many speed-dial numbers as you have available speed dial buttons For example, you add 15 speed dial numbers in the Self Care portal but your phone has four available speed dial buttons. You will only be able to see the first four speed dial numbers from the list of speed-dial numbers on your telephone. To see the other speed dial numbers, please follow the instructions below.

You can buy an expansion module (also known as a sidecar) to display more speed dials on the 8851. These expansion modules can be purchased at Shop@UW. By default, the 8851 reserves the 5 right speed dial buttons for other features. If you would like to use these buttons for speed dials, please have your authorized user fill out a Change Request. Cisco VoIP Request Forms

The speed dials that you set up in the Self Care portal are simply speed dials. Cisco also supports a feature called Busy Lamp Field (BLF). A BLF button works as a speed dial but it will also let you know if that line is in use. This feature cannot be set up by a user; only administrators can set this up. If you are interested in this feature, please have your authorized user fill out a Change Request. Cisco VoIP Request Forms

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• The phone offers an easy-to-use interface and provides a traditional telephony-like user experience.
• The 800 480, 24-bit color, 5-inch WVGA display provides scrollable access to calling features and text-based XML applications.
• The handset is a standard wideband-capable audio handset (connects through an RJ-9 port).
• The standard coiled cord has a custom end for concealed cable routing beneath the phone (cord length is approximately 21 inches [55 cm] coiled and up to 72 inches (183 cm) extended).
• The handset is Hearing Aid-Compatible (HAC) and meets Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA). You can achieve Section 508 loudness requirements by using industry-standard inline handset amplifiers such as Walker Equipment W-10 or CE-100 amplifiers. The dial pad is also ADA-compliant.
• A full-duplex speakerphone gives you flexibility in placing and receiving calls hands free. For added security, the audible Dual Tone Multifrequency (DTMF) tones are masked when the speakerphone mode is used.
• The analog headset jack is a standard wideband-capable RJ-9 audio port.
• You can use an auxiliary port to support electronic hookswitch control with a third-party headset connected to it.
• A side USB port enhances the usability of call handling by enabling wired or wireless headsets, as well as provides up to 500-mA power output at 5V or 2.5W for smartphone charging.
• An internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000BASE-T Ethernet network (IEEE 802.3i/802.3u/802.3ab) through an RJ-45 interface with single LAN connectivity for both the phone and a co-located PC.Overview
  See all productsThe CiscoIP Phone 8851NR is a business-class collaboration endpoint that combines high-fidelity, reliable, secure, and scalable voice over IP communications without Bluetooth radio.With the Cisco IP Phone 8851NR, you can increase personal productivity through an engaging user experience that is both powerful and easy to use. The IP Phone 8851NR combines an attractive, new ergonomic design with wideband audio for crystal-clear voice communications, always-on reliability, encrypted voice communications to enhance security, and access to a comprehensive suite of unified communication features from Cisco on-premises and hosted infrastructure platforms. The 8851NR (non-radio) model is for customers who still wish to have HD audio with flexibility to add Key Expansion Module (KEM) support but without integrated Bluetooth radio.The IP Phone 8851NR also comes standard with a USB port so you can charge your smartphone when at your desk and stay connected when away from your desk.The IP Phone 8851NR offers five programmable line keys. You can configure keys to support either multiple directory numbers or calling features such as speed dial. You can also boost productivity by handling multiple calls for each directory number using the multicall-per-line feature. Fixed-function keys give you one-touch access to applications, messaging, and directory, as well as often-used calling features such as hold/resume, transfer, and conference. A five-way navigation cluster helps you transition through menus more easily. Backlit acoustic keys provide flexibility for audio path selection and switching.

What model FortiSwitch are you using. It appears the module just pulls the power from the phone which is getting PoE and negotiating its requires with the fortiswitch. With the 8851 you should be able to power 1 expansion module on 802.3af or 802.3at power.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Accessing Hamilton CapTel for Business requires that Cisco Telecom Administrators contact our partner, Tenacity, to arrange software implementation. A license, installation of the Hamilton CapTel application on the Cisco phone, and a user account are also required. Captions are displayed directly on the phone screen. We recommend using the Cisco 8851 for the best captioned telephone experience.

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