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We are on the 4.0 trunk and we're thinking about installing Asset Tracker on our Installation of RT. I would like to know if AT has the ability to track tickets related to the asset?
I'm thinking it would be nice to have if an asset is associated with a
ticket say for upgrades or patches and I can view those tickets from
the Asset side as well as from the RT Tickets side.
Does AT associate or link tickets to an Asset? To be able to view or see changes related to an asset.
Thanks
Bradley Bell
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Jul 25, 2013, 4:04:19 PM7/25/13
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Yes, it does. It uses RT's native linking system to associate assets
with other assets, with tickets, or anything else.