Lifecycles: at_default

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David Toledo

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Nov 10, 2013, 1:21:25 AM11/10/13
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I need help adding more asset types

active          => [ 'production', 'development', 'qa', 'dr', 'pilot', 'test' ],

I need to add more types. If I add qa/test it won't work
if I add qa-test I'm getting this error.
[warning]: Nonexistant status 0 in transitions in at_default lifecycle at /opt/rt4/sbin/../lib/RT/Lifecycle.pm line 686.
(/opt/rt4/sbin/../lib/RT/Lifecycle.pm:686)

I'm running
rh5
rt 4.18
AT 3.0

Any help would really appreaciated.
Thank you
David



Don Gourley

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Nov 10, 2013, 2:29:46 PM11/10/13
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Are you talking about asset types or statuses? We have added and
removed active and inactive statuses with no problem:

@AssetActiveStatus = qw(available production development);
@AssetInactiveStatus = qw(retired surplussed lost traded deleted);

I haven't tried it with punctuation like / or - in the status.

We define new asset types in the UI, not in SiteConfig or code.

We use RT 4.0.17 and AT 2.0.0b with a few of Brad's patches.

HTH, Don
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