Frustration!

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Mick Brown

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Aug 24, 2023, 4:45:40 PM8/24/23
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Hi:

I'm a rank noobie to this app and I'm getting - for the vast majority of my uploaded files - the error message "this files type is not supported", although ALL my files are .jpg

Can anyone tell me what's wrong? I've been successful with only a very few files! 

The only problem I can see is that I edit most of my photos to add clarity to them (eg brightness, contrast, etc).

Thanks! 

Dustin Lang

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Aug 28, 2023, 9:52:47 AM8/28/23
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Hi,

Could you please give a link to an example image?  It's hard to know what's going on without an example.

cheers,
dustin

Dustin Lang

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Aug 28, 2023, 9:53:39 AM8/28/23
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(I would double-check that you're saving them in JPEG (not JPEG-2000 or something else) after editing them for brightness/contrast.)
cheers,
dustin
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