Not Able To Connect To ASTPP

[Perle]

I configured everything, and installed everything correctly but it won't budge!
I'm not able to view the VoIP Billing System

[Michael Masanga]

What do you mean voip billing system. Can you make calls?  Is the problem only with cdr records?

On Monday, March 30, 2015, Perle <pe...@unicnetwork.com> wrote:

I configured everything, and installed everything correctly but it won't budge!
I'm not able to view the VoIP Billing System

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[Perle]

no, I can't access the application at all, when I go to the URL where it's installed I get an error saying "Error to Connect".

[Juned Khan]

Can you check if Apache is running or not ?

If you are using CentOS then try to disable iptables and enforcing then restart Apache

Also confirm if astpp directory exist under /var/www/html or not.

/etc/init.d/iptables stop

setenforce 0

/etc/init.d/httpd restart

Thanks,
Juned Khan
iNextrix Technologies Pvt. Ltd.
www.inextrix.com

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[Perle]

Apache is running and the directory var/www/html exists

I did was suggested, it is still showing errors

On Monday, March 30, 2015 at 6:53:28 AM UTC-4, Perle wrote:

[Juned Khan]

What exact error its giving can you give me screen shot ?

Thanks,
Juned Khan
iNextrix Technologies Pvt. Ltd.
www.inextrix.com

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[Perle]

When I go to the URL where the Portal is installed (http://businessvoipsolutionstoday.com:8081/) it shows "Unable to Connect"

On Monday, March 30, 2015 at 6:53:28 AM UTC-4, Perle wrote:

[Juned Khan]

looks like 8081 port is not open, can you check if astpp.conf file exist or not under /etc/httpd/conf.d/ ?

What OS you are using Debian or CentOS ?

Thanks,
Juned Khan
iNextrix Technologies Pvt. Ltd.
www.inextrix.com

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[Perle]

I checked, port 8081 is not in use, I am using CentOS

[Juned Khan]

Seems you have renamed astpp directory to billing, Did modified astpp.conf accordingly ?
Can you give me output of this command

ll /var/www/html/billing

Thanks,
Juned Khan
iNextrix Technologies Pvt. Ltd.
www.inextrix.com

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[Perle]

Strange..I didn't rename any files
the command outputs this; "/bin/ls: cannot access /var/www/html/billing: No such file or directory"

On Monday, March 30, 2015 at 6:53:28 AM UTC-4, Perle wrote:

[Juned Khan]

I ran this in URL http://businessvoipsolutionstoday.com/ and got this


​

Are you sure this is not your server ?

Thanks,
Juned Khan
iNextrix Technologies Pvt. Ltd.
www.inextrix.com

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[Perle]

yes it is, that folder was to use for something else, not ASTPP, ASTPP was installed with the default settings in directory var/www

On Monday, March 30, 2015 at 6:53:28 AM UTC-4, Perle wrote:

[Juned Khan]

Okay fine, can you show me the content of astpp directory with complete path ?

Thanks,
Juned Khan
iNextrix Technologies Pvt. Ltd.
www.inextrix.com

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[Michael Masanga]

Also i suggest when making an installation do it on a clean centos 6 dont install other things on the same server

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[Perle]

On Monday, March 30, 2015 at 6:53:28 AM UTC-4, Perle wrote:

[Perle]

I attached the application directory, so I can't use a web hosting VPS?, I'm using a CentOS VPS from GoDaddy

On Monday, March 30, 2015 at 6:53:28 AM UTC-4, Perle wrote:

[Jon Morby]

CentOS ships with the firewall enabled by default, and only allows connections on port 22

Have you opened up port 8081 in your firewall rules?

Try

/etc/init.d/iptables stop

and see if you can get to the web page then

> On 31 Mar 2015, at 07:54, Perle <pe...@unicnetwork.com> wrote:
>
> I attached the application directory, so I can't use a web hosting VPS?, I'm using a CentOS VPS from GoDaddy

also if you take a VPS at www.fidonet.com we should be able to work with you on getting the most out of ASTPP - as well as provide some competitive rates through our ITSP fidotelecom.com (new web sites coming along slowly!)

We have both wholesale rates and retail rate sheets available although we don’t publish the wholesale rates online

https://www.fidonet.com/vps-hosting.php

[Perle]

I tried that command didn't work, should I check firewall rules?

On Monday, March 30, 2015 at 6:53:28 AM UTC-4, Perle wrote:

[Perle]

Here are the details on the ports I have:

Other addresses for localhost (not scanned): 127.0.0.1
DNS record for 127.0.0.1: localhost.localdomain
Not shown: 985 closed ports
PORT     STATE SERVICE
21/tcp   open  ftp
22/tcp   open  ssh
25/tcp   open  smtp
53/tcp   open  domain
80/tcp   open  http
110/tcp  open  pop3
143/tcp  open  imap
443/tcp  open  https
465/tcp  open  smtps
587/tcp  open  submission
783/tcp  open  spamassassin
993/tcp  open  imaps
995/tcp  open  pop3s
3306/tcp open  mysql
8021/tcp open  ftp-proxy

On Monday, March 30, 2015 at 6:53:28 AM UTC-4, Perle wrote:

[Jon Morby]

What does “netstat -an” show you?

Do you have the astpp.conf file in /etc/httpd.d/conf.d ?

You should see something like this (taken from our ASTPP test server)

[root@sip conf.d]# netstat -an | grep LISTEN
tcp 0 0 127.0.0.1:8021 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN
tcp 0 0 127.0.0.1:25 0.0.0.0:* LISTEN
tcp 0 0 80.252.121.101:5060 0.0.0.0:* LISTEN
tcp 0 0 80.252.121.101:5061 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:3306 0.0.0.0:* LISTEN
tcp 0 0 :::8081 :::* LISTEN
tcp 0 0 :::22 :::* LISTEN
tcp 0 0 ::1:25 :::* LISTEN
tcp 0 0 :::443 :::* LISTEN
tcp 0 0 :::80 :::* LISTEN

[root@sip conf.d]# ps ax | grep -i http
4487 ? Ss 0:02 /usr/sbin/httpd
4489 ? S 0:30 /usr/sbin/httpd
4490 ? S 0:29 /usr/sbin/httpd
4491 ? S 0:33 /usr/sbin/httpd
4492 ? S 0:29 /usr/sbin/httpd
4493 ? S 0:31 /usr/sbin/httpd
4494 ? S 0:27 /usr/sbin/httpd
4495 ? S 0:28 /usr/sbin/httpd
4496 ? S 0:28 /usr/sbin/httpd
4514 ? S 0:28 /usr/sbin/httpd
4515 ? S 0:27 /usr/sbin/httpd
4516 ? S 0:27 /usr/sbin/httpd
22440 pts/2 S+ 0:00 grep -i http


[root@sip conf.d]# head astpp.conf
Listen 8081
NameVirtualHost *:8081
<VirtualHost *:8081>
servername localhost
ServerAlias localhost
DocumentRoot /var/www/html/astpp

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[Perle]

Yes I do have that file

here is the output from the netstat command:
tcp        0      0 0.0.0.0:2077                0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:2078                0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:993                 0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:2082                0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:995                 0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:2083                0.0.0.0:*                   LISTEN
tcp        0      0 192.169.201.27:5060         0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:2086                0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:2087                0.0.0.0:*                   LISTEN

tcp        0      0 0.0.0.0:3306                0.0.0.0:*                   LISTEN

tcp        0      0 0.0.0.0:587                 0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:110                 0.0.0.0:*                   LISTEN
tcp        0      0 127.0.0.1:783               0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:143                 0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:2095                0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:2096                0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:80                  0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:465                 0.0.0.0:*                   LISTEN
tcp        0      0 127.0.0.1:8021              0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:21                  0.0.0.0:*                   LISTEN
tcp        0      0 192.169.201.27:53           0.0.0.0:*                   LISTEN
tcp        0      0 166.62.61.46:53             0.0.0.0:*                   LISTEN
tcp        0      0 166.62.61.165:53            0.0.0.0:*                   LISTEN
tcp        0      0 127.0.0.1:53                0.0.0.0:*                   LISTEN

tcp        0      0 0.0.0.0:22                  0.0.0.0:*                   LISTEN

tcp        0      0 192.169.201.27:5080         0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:25                  0.0.0.0:*                   LISTEN
tcp        0      0 127.0.0.1:953               0.0.0.0:*                   LISTEN
tcp        0      0 0.0.0.0:443                 0.0.0.0:*                   LISTEN
unix  2      [ ACC ]     STREAM     LISTENING     1464592788 /var/run/saslauthd/mux
unix  2      [ ACC ]     STREAM     LISTENING     1464639924 /var/run/cphulkd.sock
unix  2      [ ACC ]     STREAM     LISTENING     1446715717 @/com/ubuntu/upstart
unix  2      [ ACC ]     STREAM     LISTENING     1485000520 /var/run/fail2ban/fail2ban.sock
unix  2      [ ACC ]     STREAM     LISTENING     1510953126 /var/lib/mysql/mysql.sock
unix  2      [ ACC ]     STREAM     LISTENING     1464619574 /var/run/dovecot/stats
unix  2      [ ACC ]     STREAM     LISTENING     1464619579 /var/run/dovecot/ssl-params
unix  2      [ ACC ]     STREAM     LISTENING     1464619581 /var/run/dovecot/login/ssl-params
unix  2      [ ACC ]     STREAM     LISTENING     1464619586 /var/run/dovecot/replicator
unix  2      [ ACC ]     STREAM     LISTENING     1464619591 /var/run/dovecot/replication-notify
unix  2      [ ACC ]     STREAM     LISTENING     1464619594 /var/run/dovecot/login/pop3
unix  2      [ ACC ]     STREAM     LISTENING     1464619600 /var/run/dovecot/log-errors
unix  2      [ ACC ]     STREAM     LISTENING     1464619604 /var/run/dovecot/ipc
unix  2      [ ACC ]     STREAM     LISTENING     1464619606 /var/run/dovecot/login/ipc-proxy
unix  2      [ ACC ]     STREAM     LISTENING     1464619610 /var/run/dovecot/indexer-worker
unix  2      [ ACC ]     STREAM     LISTENING     1464619614 /var/run/dovecot/indexer
unix  2      [ ACC ]     STREAM     LISTENING     1464619616 /var/run/dovecot/login/imap
unix  2      [ ACC ]     STREAM     LISTENING     1464619620 /var/run/dovecot/imap-urlauth-worker
unix  2      [ ACC ]     STREAM     LISTENING     1464619622 /var/run/dovecot/token-login/imap-urlauth
unix  2      [ ACC ]     STREAM     LISTENING     1464619626 /var/run/dovecot/imap-urlauth
unix  2      [ ACC ]     STREAM     LISTENING     1464619632 /var/run/dovecot/doveadm-server
unix  2      [ ACC ]     STREAM     LISTENING     1464619636 /var/run/dovecot/dns-client
unix  2      [ ACC ]     STREAM     LISTENING     1464619640 /var/run/dovecot/director-admin
unix  2      [ ACC ]     STREAM     LISTENING     1464619644 /var/run/dovecot/dict
unix  2      [ ACC ]     STREAM     LISTENING     1464619648 /var/run/dovecot/config
unix  2      [ ACC ]     STREAM     LISTENING     1464619650 /var/run/dovecot/login/login
unix  2      [ ACC ]     STREAM     LISTENING     1464619652 /var/run/dovecot/token-login/tokenlogin
unix  2      [ ACC ]     STREAM     LISTENING     1464619656 /var/run/dovecot/auth-login
unix  2      [ ACC ]     STREAM     LISTENING     1464619664 /var/run/dovecot/auth-userdb
unix  2      [ ACC ]     STREAM     LISTENING     1464619668 /var/run/dovecot/auth-master
unix  2      [ ACC ]     STREAM     LISTENING     1464619672 /var/run/dovecot/auth-worker
unix  2      [ ACC ]     STREAM     LISTENING     1464639344 /var/cpanel/dnsadmin/sock
unix  2      [ ACC ]     STREAM     LISTENING     1464619676 /var/run/dovecot/anvil
unix  2      [ ACC ]     STREAM     LISTENING     1446724187 /usr/local/cpanel/var/cpauthd.sock
unix  2      [ ACC ]     STREAM     LISTENING     1464619660 /var/run/dovecot/auth-client
unix  2      [ ACC ]     STREAM     LISTENING     1464619680 /var/run/dovecot/anvil-auth-penalty
unix  2      [ ACC ]     STREAM     LISTENING     1446724185 /usr/local/cpanel/var/cpwrapd.sock
unix  2      [ ACC ]     STREAM     LISTENING     1446721818 /var/run/ftpd.sock

On Monday, March 30, 2015 at 6:53:28 AM UTC-4, Perle wrote:

[Jon Morby]

Ok this output confirms that you do not have the config loaded into Apache at this stage

Have you tried restarted Apache since installing ASTPP?

service httpd restart

Then try

# netstat -an | grep 8081

and see if anything is listed


You should see

[root@sip conf.d]# netstat -an | grep 8081

tcp 0 0 :::8081 :::* LISTEN

> On 31 Mar 2015, at 08:32, Perle <pe...@unicnetwork.com> wrote:
>
> Yes I do have that file
>
> here is the output from the netstat command:|

www.fidonet.com - low cost domains, web hosting and virtual servers
www.fidotelecom.com - UK based ITSPA - holders of the ITSPA Quality Mark

[Perle]

/usr/local/apache/conf/astpp.conf this is also the directory where the config file is in

On Monday, March 30, 2015 at 6:53:28 AM UTC-4, Perle wrote:

[Jon Morby]

If you’re running this on CentOS using rpm based Apache builds then the config should be in /etc/http/conf.d and not /usr/local/apache

Jon

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[Perle]

this directory was provided since it was built using cpanel

[Jon Morby]

> On 31 Mar 2015, at 08:53, Perle <pe...@unicnetwork.com> wrote:
>
> this directory was provided since it was built using cpanel

Ok so you’re “off book” and not using a standard (recommended) install

You’ll need to check which httpd is running … is it the stock one or is it cPanel

You’ll then need to customise (roll your own) the setup so that it integrates into cPanel

The standard (recommended) way of installing ASTPP is on a clean machine with nothing else installed

It will work, it just means you need to do some “sys admin kung fu” to get everything in the right place

Jon

[Perle]

I see, I have a apache directory that renamed itself when I upgraded (from/etc/httpd/conf/ to /etc/httpd.old/conf/)
so it is the one on cpanel "EasyApache" that I am using right now

[Perle]

should I get a plain CentOS server instead of a web hosted one?

[Jon Morby]

It would probably be simpler / cheaper and possibly more secure

A selection of viable servers can be found here https://www.fidonet.com/vps-hosting.php

Make sure you choose CentOS 6 though - wherever you choose to host it

www.fidonet.com - low cost domains, web hosting and virtual servers

www.fidotelecom.com - UK based ITSPA - holders of the ITSPA Quality Mark

[vps4hire]

Again let me emphasise the fact that you need to run astpp on a clean centos 6. Mixing it with cpanel is a NO NO

Get a fresh centos vps  and reinstall is my advice

[vps4hire]

some hosting services now give you a choice of ASTPP in the os selection so you may not even need to do the reinstall yourself   check also www.vps4hire.com

[vps4hire]

if everything fails please feel free to ask for commercial support from Samir

[Louis Saba]

hi

I'm having similar issue. I have it on clean dedicated server using centos 6 when I go to web gui of astpp "vps.absolutetel.com:8081 I'm getting white blank screen. Nothing there. Please help

[Juned Khan]

Louis, please confirm the database credentials in /var/lib/astpp/astpp-config.conf and astpp UI source in /var/www/html/

Thanks,
Juned Khan
iNextrix Technologies Pvt. Ltd.
www.inextrix.com

On Thu, Apr 2, 2015 at 10:16 AM, Louis Saba <tri...@gmail.com> wrote:

hi

I'm having similar issue. I have it on clean dedicated server using centos 6 when I go to web gui of astpp "vps.absolutetel.com:8081 I'm getting white blank screen. Nothing there. Please help

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[Louis Saba]

Everything looks fine there by under db host it says 127.0.0.1 should I change it to localhost

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[Louis Saba]

Source is there /var/www/html/astpp

On Apr 2, 2015 1:20 AM, "Juned Khan" <juned...@inextrix.com> wrote:

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[Juned Khan]

127.0.0.1 is fine no problem with that. Can you try with restarting httpd services ?

Also are you able to connect to database using those credentials (astpp-config.conf)?

Thanks,
Juned Khan
iNextrix Technologies Pvt. Ltd.
www.inextrix.com

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[Louis Saba]

Yes i could connect no problem

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[Louis Saba]

I meant the database is fine but the issue with the webgui is weird blank white screen

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[Hardik Patel]

Hi

Please change environment mode in index.php (/var/www/html/astpp/index.php) and check error in httpd log.

check both log

/var/log/httpd/error.log

/var/log/httpd/astpp_error_log

CHANGE
         define('ENVIRONMENT', 'production');

to
        define('ENVIRONMENT', 'development');
   

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For more options, visit https://groups.google.com/d/optout.

--

Thanks,
Hardik Patel
iNextrix Technologies Pvt Ltd.
www.inextrix.com

[Louis Saba]

I changed it to development still same issue but under astpp_error_log I got the following error

[Thu Apr 02 10:08:30 2015] [error] [client 182.70.116.47] File does not exist: /var$$: /var/www/html/astpp/favicon.ico

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[Samir Doshi]

Maybe permission issue. 

Please give 755 to astpp folder and check. 

Best Regards
--
Samir Doshi
iNextrix Technologies Pvt. Ltd.
http://www.inextrix.com

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[Louis Saba]

No luck I already give the folder 777 as recommended and nothing something has to do with the actual code index.php

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[Perle]

okay, I purchased a new server but I want the software to point to my domain, or must I use the server's ip address?

[Michael Masanga]

Is the new installation now working?

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[Perle HGouthier]

still shows the same thing, I am trying to see if a re-installation would work

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[Perle]

so it no longer says "Not Able To Connect" but now it shows a blank page at http://209.126.71.194:8081/

netstat result:

netstat -an | grep LISTEN
tcp        0      0 209.126.71.194:5060         0.0.0.0:*                   LIST  EN
tcp        0      0 0.0.0.0:3306                0.0.0.0:*                   LIST  EN
tcp        0      0 0.0.0.0:80                  0.0.0.0:*                   LIST  EN
tcp        0      0 0.0.0.0:8081                0.0.0.0:*                   LIST  EN
tcp        0      0 127.0.0.1:8021              0.0.0.0:*                   LIST  EN
tcp        0      0 0.0.0.0:22                  0.0.0.0:*                   LIST  EN
tcp        0      0 127.0.0.1:25                0.0.0.0:*                   LIST  EN
tcp        0      0 :::22                       :::*                        LIST  EN
unix  2      [ ACC ]     STREAM     LISTENING     15103297 @/com/ubuntu/upstart
unix  2      [ ACC ]     STREAM     LISTENING     40658898 /var/lib/mysql/mysql.  sock
unix  2      [ ACC ]     STREAM     LISTENING     15105074 /var/run/saslauthd/mu  x

[vps4hire]

i dont run it on ubuntu but if you want i can give you a simple way to install

on Centos

[Louis Saba]

What is it because I tried on centos it gave me blank screen on the webgui tell me ur help is greatly appreciated

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[Perle]

By all means, I would really like to know how to configure it on CentOS

[Perle]

..I've been trying all sorts of methods, none work so far, I really need to know how to fix this

[vps4hire]

Install fresh centos 6.5 or 6.6 minimal

do the following on ssh

wget http://23.92.220.74/astpp.sh

chmod +x astpp.sh

./astpp.sh

Drink Coffee until its finished then visit your IP address. 

Please note the installation of this script assumes you agree with astpp licence terms if not please do not install.

I developed this script from astpp script but what it does is reinstall the perl scripts at the end and configure your database ip and web ips. If you cant start apache after running it then it means selinus is enabled. Disable selinux and your apache will run

 

[vps4hire]

Please let me know when it works 

[Louis Saba]

Webgui works on using centos 6 Minimal 64 bit script ok. I will let u know if I have any issues setting it up. Thank you

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[Michael Masanga]

Glad it helped i always use that script 

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[Perle]

Apologies for the late reply, I ran the script

it works perfectly! Thank you for all your help

[Ketan]

Hi I'm not able to connect to astpp

Please please please help me

On Monday, April 13, 2015 at 12:00:21 PM UTC+5:30, vps4hire wrote:

Glad it helped i always use that script 

On Sunday, April 12, 2015, Louis Saba <tri...@gmail.com> wrote:

Webgui works on using centos 6 Minimal 64 bit script ok. I will let u know if I have any issues setting it up. Thank you

On Apr 11, 2015 5:32 PM, "vps4hire" <omp...@gmail.com> wrote:

Please let me know when it works 

On Saturday, April 11, 2015 at 10:31:01 PM UTC+1, vps4hire wrote:

Install fresh centos 6.5 or 6.6 minimal

do the following on ssh

wget http://23.92.220.74/astpp.sh

chmod +x astpp.sh

./astpp.sh

Drink Coffee until its finished then visit your IP address. 

Please note the installation of this script assumes you agree with astpp licence terms if not please do not install.

I developed this script from astpp script but what it does is reinstall the perl scripts at the end and configure your database ip and web ips. If you cant start apache after running it then it means selinus is enabled. Disable selinux and your apache will run

 

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[Devang Nathwani]

Hello Ketan,

https://groups.google.com/d/msgid/astpp/2d3330dc-c2f2-401b-8e5d-7c9519877b62%40googlegroups.com?utm_medium=email&utm_source=footer

If this is about above thread then please do not create multiple thread for same issue.

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Thanks,

Devang Nathwani

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[sman]

This is why it is better to try install manually first so you understand how it all works. Scripts are nice until something doesn't work quite right and then you have to know what is going on.

The install script is relatively easy to run manually.  So I would suggest using it as an install guide rather than pointing and clicking and then asking why it's not working.