Congestion when making multiple calls for a campaign

wvasquez

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Mar 8, 2019, 1:11:03 PM3/8/19

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when I make a call it works correctly, but when I start a campaign it becomes congested and does not make the calls

Alex Heylin

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Mar 8, 2019, 1:55:18 PM3/8/19

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Have you confirmed you're not trying to exceed the channel (concurrent call) limit on your SIP trunk?

If so please clarify exactly what you're trying to do, and what happens. Please include any logs / status codes.

Devang Nathwani

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Mar 8, 2019, 9:55:03 PM3/8/19

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In addition to what Alex has mentioned, check cc limit on customer edit as well.

On Sat, 9 Mar 2019 at 12:25 AM, Alex Heylin <alex....@gmail.com> wrote:

Have you confirmed you're not trying to exceed the channel (concurrent call) limit on your SIP trunk?

If so please clarify exactly what you're trying to do, and what happens. Please include any logs / status codes.

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Thanks,

Devang Nathwani

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abisio

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Jun 9, 2019, 12:53:55 PM6/9/19

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I have a similar issue but with with regular calls. After a few days I start gettting MAX CALL EXCEEDED when making an outgoing call even when there are NO CALLS IN THAT TRUNK

If I increase the number the CALL GOES THRU; but after a while it is blocked again and have to raise the limit again.

There is BIG SECURITY ISSUE here; is there any way to RESET THE COUNTER TO ZERO WHEN NO CALLS ACTIVE IN THAT TRUNK ???

Devang Nathwani

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Jun 13, 2019, 5:40:36 AM6/13/19

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Hello,

CC limit mechanism works fine, no issue in it.

You can confirm the customer and trunk CC limit. And keep observing the freeswitch logs there you will get exact problem.

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Alex Bisio

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Jun 13, 2019, 5:24:49 PM6/13/19

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It is not true. WITHOUT ANY CALL I increase the limit and the call went through. Is there any way to reset the INTERNAL COUNTER ??

Alex Bisio

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Samir Doshi

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Jun 14, 2019, 1:07:29 AM6/14/19

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Which version of FreeSwitch are you using?

Thanks,

Samir Doshi

iNextrix Technologies Pvt. Ltd.

https://www.inextrix.com

https://www.astppbilling.org

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abisio

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Jun 30, 2020, 9:47:57 AM6/30/20

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Samir

I am using ASTPP 401 in Debian and when I get too many simultaneous calls I got the message SWITCH CONGESTION even when there plenty channels available.

Sometims I am able to see the counters too high even when there are NO CALLS or just a FEW. Again to my question. How do I reset this thing and beg goes back to normal

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Thanks,
Devang Nathwani

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abisio

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Jul 30, 2020, 12:09:09 AM7/30/20

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The CC limit mechanim IS NOT WORKING IN TRUNKS LIMITS. Pleae take a look or tell me where to look at that operation. COUNTERS ARE NOT RELEASED so if I put a TRUNK LIMIT of 30 during a campaing it IMMEDIATELY reach the number AND NO MORE CALLS ARE ABLE TO BE PROCESSED. Only get SWITCH CONGESTION continuously / TEMPORARY FAILURE

Is A GROSS ERROR

On Thursday, June 13, 2019 at 5:40:36 AM UTC-4, Devang Nathwani wrote:

Hello,

CC limit mechanism works fine, no issue in it.
You can confirm the customer and trunk CC limit. And keep observing the freeswitch logs there you will get exact problem.

On Sun, Jun 9, 2019 at 10:23 PM abisio <abi...@gmail.com> wrote:

I have a similar issue but with with regular calls. After a few days I start gettting MAX CALL EXCEEDED when making an outgoing call even when there are NO CALLS IN THAT TRUNK

If I increase the number the CALL GOES THRU; but after a while it is blocked again and have to raise the limit again.

There is BIG SECURITY ISSUE here; is there any way to RESET THE COUNTER TO ZERO WHEN NO CALLS ACTIVE IN THAT TRUNK ???

On Friday, March 8, 2019 at 1:11:03 PM UTC-5, wvasquez wrote:
when I make a call it works correctly, but when I start a campaign it becomes congested and does not make the calls

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Hemdip Badani

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Jul 30, 2020, 11:33:29 AM7/30/20

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Hello Alex,

Please share call log to check issue, https://pastebin.freeswitch.org/

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Hemdip Badani
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iNextrix Technologies Pvt Ltd.

Alex Bisio

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Jul 30, 2020, 12:57:30 PM7/30/20

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Hemdip

You will see nothing with the call log. Basically counters (trunk specially) are not being released. You can see the counter for example 31/30 32/20 33/30 ... and so on. BUT ALL CALLS ARE REJECTED inmediatel with cause 480 SWITCH CONGESTION.

The truth is if I check how many calls that person has is ZERO or perhaps a few, but the point here is CALL COUNTER for the TRUNK are not being released.

Strangely calls on the CUSTOMER does not seems to have the same problem. I seems to work fine or at least is rejecting less calls; but the TRUNK CC is basically rejecting everything when HEAVY TRAFFIC

Alex Bisio

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