Shadikur
Jan 2, 2018, 9:09:39 AM1/2/18
to ASTPP
Dear Support/Concern,
I have been using ASTPP 3.5 on Debian 8 since last 2 months. After a careful observation, I have found that the invoices is being generated in my ASTPP is not correct at all even missing!
I am having issue to the following.
1. Invoices is only available to Admin login under Accounting > Invoices. Whenever I am trying to confirm a invoice from the edit menu, it gives me an error called "TCPDF ERROR: Unable to create output file: /var/www/html/astpp/invoices/11/INV_000022_invoice.pdf"
2. Next, If I go to customer profile from the Admin Panel > Accounts > Customers > Selecting a customer > Invoices from sidebar menu > There is no invoice.
3. Then, I have few customers which has been applied subscription to be charged. Unfortunately, they never been charged even that does not show in the Invoices which has been created under Accounting > Invoices.
4. After that, some of invoices has been charged for subscription though, there is no subscription applied to that customer.
I hope that ASTPP support team/ any expert will take it to their top priority to fix this issue as soon as possible.
Kind Regards,
Shadikur
I have been using ASTPP 3.5 on Debian 8 since last 2 months. After a careful observation, I have found that the invoices is being generated in my ASTPP is not correct at all even missing!
I am having issue to the following.
1. Invoices is only available to Admin login under Accounting > Invoices. Whenever I am trying to confirm a invoice from the edit menu, it gives me an error called "TCPDF ERROR: Unable to create output file: /var/www/html/astpp/invoices/11/INV_000022_invoice.pdf"
2. Next, If I go to customer profile from the Admin Panel > Accounts > Customers > Selecting a customer > Invoices from sidebar menu > There is no invoice.
3. Then, I have few customers which has been applied subscription to be charged. Unfortunately, they never been charged even that does not show in the Invoices which has been created under Accounting > Invoices.
4. After that, some of invoices has been charged for subscription though, there is no subscription applied to that customer.
I hope that ASTPP support team/ any expert will take it to their top priority to fix this issue as soon as possible.
Kind Regards,
Shadikur
Samir Doshi
Jan 3, 2018, 4:07:35 AM1/3/18
to ASTPP
Have have upgraded your ASTPP with latest patchs and changes? If not then please do.
You will find steps from : http://astpp.readthedocs.io/en/v3.5/Installation/upgrade.html
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Best Regards
--
Samir Doshi
iNextrix Technologies Pvt. Ltd.
http://www.inextrix.com
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Samir Doshi
iNextrix Technologies Pvt. Ltd.
http://www.inextrix.com
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Shadikur
Jan 4, 2018, 11:08:47 AM1/4/18
to ASTPP
Dear Samir,
Thanks for your reply!
Yes, I have updated around a month ago. Do you want me to update to the latest script?
Regards,
Shadikur
Thanks for your reply!
Yes, I have updated around a month ago. Do you want me to update to the latest script?
Regards,
Shadikur
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Samir Doshi
Jan 8, 2018, 5:47:04 AM1/8/18
to ASTPP
YesDisclaimer:
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Shadikur
Jan 9, 2018, 5:44:44 PM1/9/18
to ASTPP
Dear Samir,
Thank you so much for your reply. I have updated my script with latest git. Invoices are rounding all the subscription charges correctly. But, It has been added Packages Call charges though, I have setup 400 Minutes should be free of charge. So, I can see on my invoice that charges has been added to invoice for few calls where it should be Zero (0) charges.
I look forward to hearing from you. Thanks for your cooperation.
Kind Regards,
Shadikur
Thank you so much for your reply. I have updated my script with latest git. Invoices are rounding all the subscription charges correctly. But, It has been added Packages Call charges though, I have setup 400 Minutes should be free of charge. So, I can see on my invoice that charges has been added to invoice for few calls where it should be Zero (0) charges.
I look forward to hearing from you. Thanks for your cooperation.
Kind Regards,
Shadikur
Hardik Patel
Jan 10, 2018, 1:51:21 AM1/10/18
to as...@googlegroups.com
Hi
Can you please report it on GIT. so we can process and fix the issue.
Thanks and Regards,
--
Hardik Patel
--
Hardik Patel
iNextrix Technologies Pvt.Ltd
U - www.inextrix.com
S - hardik.inextrix
P - +1 855 580 1802 | +91 98983 47245
S - hardik.inextrix
P - +1 855 580 1802 | +91 98983 47245
--------------------------------------------------------------------------------------------------------------------------------
Disclaimer:
The
information contained in this communication is confidential and may be
legally privileged. It is intended solely for the use of the individual
or entity to whom it is addressed and others authorized to receive it.
If you are not the intended recipient you are hereby notified that any
disclosure, copying, distribution or taking action in reliance of the
contents of this information is strictly prohibited and may be unlawful.
Please notify the sender immediately and destroy all copies of this
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Shadikur
Jan 18, 2018, 10:17:09 AM1/18/18
to ASTPP
Dear Hardik Patel,
I have created issue id #311 according to your instruction around 6days ago! Unfortunately, I did not get any respond from you/your support team yet. Can you please let me know if you/support team had a time to look into that.
I appreciate your response. Thank you very much for your cooperation.
Kind Regards,
Shadikur
I have created issue id #311 according to your instruction around 6days ago! Unfortunately, I did not get any respond from you/your support team yet. Can you please let me know if you/support team had a time to look into that.
I appreciate your response. Thank you very much for your cooperation.
Kind Regards,
Shadikur
Shadikur
Jan 30, 2018, 6:52:21 AM1/30/18
to ASTPP
Dear Support,
Is there any update of this issue?
Thanks,
Shadikur
Is there any update of this issue?
Thanks,
Shadikur
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