Error cost after call

[Malaika]

Hi Mrs. Sammir,

what this issue when after call report debit : 1.00 cost : 1.00 ?

we have setup termination IDR 500 and Outbound Routes : IDR 1000

Salam

[Kavin Chauhan]

Hi Malaika,

For Customer CDR, Debit is the amount deducted as per the origination rate set by you for that prefix (dialed number)

Cost is the amount charged to you by your provider as per the termination rate set by you for that prefix (dialed number)

Kavin Chauhan Sr. Network And VOIP Engineer iNextrix Technologies Pvt. Ltd. kavin....@inextrix.com Kavin | iNextrix Support www.inextrix.com +1-315-898-1139 (USA) | +91-79-29700670 (India)

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[Malaika]

Hi Kavin,

setup outbound routes : 900  int_inc =6,  inc=6

         termination rate : 500   int_inc =6  inc = 6

when call wiht under 1 minutes = normal = debit =900 cost =500

when call with up > 1 minutes = for debit = 2.0  for cost=2.0 not match

Please Advice

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[Kavin Chauhan]

Hi Malaika,

Please share the exact duration and configuration because of every single second matter for calculation.

Note that the initial increment is the first increment(charge) applicable for all calls. It's the first charge for the dialed call and then every increment it charges as per increment.

Here initial increment is 6. so each call for the first 6 seconds will charge as per initial inc. and after 6 seconds, it will charge as per increment (i.e. every 6 seconds)

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[Malaika]

Hi Kavin,

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[Kavin Chauhan]

Will you please check and provide below things.

1> Customer currency

2> Admin Currency

3> Full screenshot of this CDR

4> Full screenshot of org. rate of prefix showing in CDR

4> Full screenshot of ter. rate of prefix showing in CDR

4> Full screenshot of rategroup configuration for assigned rategroup to this customer.

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[Malaika]

Hi Kavin,

Please attachment

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[Malaika]

Hi Kavin.

Currency IDR : 1.000

USD              : 14,171.000

Pada Selasa, 22 Oktober 2019 13.17.43 UTC+7, Kavin Chauhan menulis:

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[Malaika]

Hi Support,

any Help for this case???

[Malaika]

Hi Support

Please help me??

for this case

[ASTPP]

Hola Malaika,

Pudiste resolver este error? tengo un problema muy similar 

Hi Malaika, Could you resolve this error? I have a very similar problem