Class 'CI_Controller' not found

GlennUK

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Jun 10, 2019, 7:52:48 AM6/10/19

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Hi All

Wanted to try out version 4 so did a fresh install using the script on Debain 9.9. When trying to login I get the following error in the web browser Class 'CI_Controller' not found

I have done a second built just incase I did something wrong but same error. All services are running and astpp user showing in database and password seems correct in config files.

I have gone through the log files but don't see any errors in any logs

Anyone got any ideas?

Thanks

Glenn

Craig Wilson

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Jun 10, 2019, 8:08:59 AM6/10/19

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In my case. It's MySql. The install.sh uses a random password generator. But the MySql password plugin has strict criteria. In my case or needed a number as well as upper, lower case and special character.

As this fails on install, the astppuser isn't created. Therefore, the db connection fails. Hence, the error.

Also, if you login to MySql and inspect user, host, you will see host is (localhost) not 127.0.0.1 as specified in /var/lib/astpp-config.conf

I created astppuser manually with a number in password. This got rid of the error. But now login page hangs.

I believe a new install.sh has been created with a fix in the password generator to overcome the issue.

Cheers!

On 5 Jun 2019, at 18:47, Florent GOUE <flore...@gmail.com> wrote:

Hello
I did a V4 installation on debian 9.
when i try to connect to the interface via the ip address, it shows me:

An Error Was Encountered
Class 'CI_Controller' not found

Can someone help me

Thx

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Devang Nathwani

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Jun 10, 2019, 8:18:58 AM6/10/19

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Hello,

"I believe a new install.sh has been created with a fix in the password generator to overcome the issue."

This is correct.

Get the latest install.sh and try please.

To view this discussion on the web visit https://groups.google.com/d/msgid/astpp/F136D7FF-9E53-4EB9-86C1-BA6D1E67D2DB%40gmail.com.

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Thanks,

Devang Nathwani

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GlennUK

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Jun 10, 2019, 8:54:58 AM6/10/19

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Hi thanks.

This is the latest install script from the website, was only downloaded today.

I have checked the database and the user has been created.

Many thanks

Glenn

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On 10 Jun 2019, at 12:52, "'GlennUK' via ASTPP" <as...@googlegroups.com> wrote:

Hi All

Wanted to try out version 4 so did a fresh install using the script on Debain 9.9. When trying to login I get the following error in the web browser Class 'CI_Controller' not found

I have done a second built just incase I did something wrong but same error. All services are running and astpp user showing in database and password seems correct in config files.

I have gone through the log files but don't see any errors in any logs

Anyone got any ideas?

Thanks

Glenn

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DigitalDaz

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Jun 12, 2019, 9:53:48 AM6/12/19

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I've just installed today and get the same error.

Devang Nathwani

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Jun 13, 2019, 5:35:09 AM6/13/19

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Hello,

Can you check that you can connect mysql with details available in /var/lib/astpp/astpp-config.conf ?

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GlennUK

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Jun 18, 2019, 9:36:45 AM6/18/19

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Just done a 3rd build and same issue.

Through terminal I can login as astpp user in to database and list tables with no problem

MariaDB [(none)]> use astpp

Reading table information for completion of table and column names

You can turn off this feature to get a quicker startup with -A

Database changed

MariaDB [astpp]> show tables;

+-------------------+

| Tables_in_astpp |

+-------------------+

| accessnumber |

| accounts |

| accounts_callerid |

+-------------------+

3 rows in set (0.00 sec)

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Kavin Chauhan

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Jun 19, 2019, 12:31:34 AM6/19/19

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Hi,

Your output clearly showing that, your database is not imported completely.

Can you please follow below steps in mysql console.

1> DROP DATABASE astpp;

2> CREATE DATABASE astpp;

3> USE astpp;

4> \. /opt/ASTPP/database/astpp-4.0.sql

If any error then please let me know.

On Tue, Jun 18, 2019 at 7:06 PM 'GlennUK' via ASTPP <as...@googlegroups.com> wrote:

Just done a 3rd build and same issue.

Through terminal I can login as asp user in to database and list tables with no problem

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Thanks,

Kavin Chauhan,

Sr. Network and VOIP Engineer

Inextrix Technologies Pvt. Ltd.
+91 79 29700670

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GlennUK

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Jun 25, 2019, 5:26:31 AM6/25/19

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Many thanks for this. I did a 4th build with the same issues so dropped database as requested and I can now login. Can only guess there must be an issue with the script somewhere. Whilst I can now login things as still not correct as you now get the following error

Error Number: 1146

Table 'astpp.orders' doesn't exist

SELECT `orders`.`id`, `orders`.`order_id`, `orders`.`order_date`, `orders`.`accountid`, `orders`.`payment_gateway`, `orders`.`payment_status`, `orders`.`reseller_id`, `orders`.`accountid`, `order_items`.`setup_fee`, `order_items`.`price` FROM (`orders`) INNER JOIN `order_items` ON `orders`.`id`=`order_items`.`order_id` WHERE `orders`.`reseller_id` = '0' ORDER BY `orders`.`order_date` DESC LIMIT 10

Filename: /opt/ASTPP/web_interface/astpp/models/db_model.php

Line Number: 282

Astpp database after the drop and reimport shows

MariaDB [astpp]> show tables;

+----------------------+

| Tables_in_astpp |

+----------------------+

| accessnumber |

| accounts |

| accounts_callerid |

| addons |

| ani_map |

| backup_database |

| block_patterns |

| calltype |

| cdrs |

| cdrs_day_by_summary |

| cdrs_staging |

| ci_sessions |

| cli_group |

| commission |

| counters |

| countrycode |

| currency |

| default_templates |

| dids |

| freeswich_servers |

| gateways |

| invoice_conf |

| invoice_details |

| invoices |

| ip_map |

| language |

| languages |

| license |

| mail_details |

| menu_modules |

| outbound_routes |

| package_patterns |

| payment_transaction |

| permissions |

| pricelists |

| q850code |

| ratedeck |

| refill_coupon |

| reports_process_list |

| reseller_cdrs |

| roles_and_permission |

| routes |

| routing |

| sip_devices |

| sip_profiles |

| speed_dial |

| sweeplist |

| system |

| taxes |

| taxes_to_accounts |

| timezone |

| translations |

| trunks |

| userlevels |

| usertracking |

+----------------------+

55 rows in set (0.00 sec)

Thanks

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Kavin Chauhan

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Jun 25, 2019, 6:30:08 AM6/25/19

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This issue is with your database only. Something wrong with your database settings and it's not importing complete database. Please check logs for mysql during import.

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sam tion

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Jun 25, 2019, 10:09:46 AM6/25/19

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To troubleshoot this I would try run the commands from the install script manually to see what is going on.

Vishal Pai

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Jul 1, 2019, 8:16:35 AM7/1/19

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May be the issue is with version of mysql if we are using mysql version 8.0 then working fine. Issue is with mysql older version.

nocpbx

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Jul 29, 2019, 1:47:52 PM7/29/19

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same happen on centos 7,

just go to astpp-config.conf and change
dbhost = 127.0.0.1 to dbhost = localhost and this will fix

Aaryan

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Jul 29, 2019, 1:55:19 PM7/29/19

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first check that your database has correctly imported, if it is imported properly then check the username and password created for astpp it is working or not. because when i faced this issue i found that database was not correctly imported nor the user was properly created.

ahmedk

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Aug 9, 2019, 1:26:40 AM8/9/19

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ASTPP 4.0 and 4.0.1 requires MySQL 8.

MySql 8 is no longer the default mysql package in Debian 9/Ubuntu 18 so the install script attempts to download & installed the deb file.

mysql-apt-config_0.8.13-1_all.deb requires a pre-dependency called lsb-release. If this is not found, MySQL 8 will not install. Instead, its installs MariaDB and attempts to import the mysqldump file which creates a mess.

MySQL 8.0 and MariaDB 10.3 differ significantly from each other. MariaDB is no longer a drop-in replacement for MySQL. MariaDB is no longer merging new MySQL features with MariaDB nor solving MySQL bugs.

Also note, the MySQL 8 install prompts the user to select between standard and development versions. User has to cursor down to "OK" and select enter.

Simply install with apt-get lsb-release before you run the install.sh script.

apt-get install lsb-release

Happy installs ☺

kakatua

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Aug 9, 2019, 1:33:42 AM8/9/19

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Before install ASTPP 4.0, 4.1 quick installer

please intsall

yum group install "Development Tools" for centos7

sudo apt-get install build-essential for debian

SMarkson

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Aug 14, 2019, 6:30:41 PM8/14/19

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Here's what I've done to solve this issue, using combined answers from this thread (Debian 9)

- Before install script:

# apt install lsb-release build-essential

# dpkg -i mysql-apt-config_0.8.13-1_all.deb (Choose MySQL version 8) //I got it from here: https://dev.mysql.com/downloads/file/?id=487007

Quick install AstPP script.

Cheers,

SM

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