IVR en Asterisk ( failed so falling back to exten 's' )
Pablo
hacer que un IVR creado en extensions.conf, funcione en un servidor *,
con VICIDIAL funcionando.
El escenario es que necesito crear una serie de IVR's en *, (no en
VICIDIAL) para nuestras oficinas departamentales.
Si bien VICIDIAL funciona correctamente, en cuanto agrego un IVR al
extensions.conf, me genera el siguiente error con el consecuente error
en VICIDIAL.
ERROR:
== Starting SIP/500-087df2f8 at default,8600051,1 failed so falling
back to exten 's'
== Starting SIP/500-087df2f8 at default,s,1 still failed so falling
back to context 'default'
Jan 6 12:10:37 WARNING[32634]: pbx.c:2377 __ast_pbx_run: Channel 'SIP/
500-087df2f8' sent into invalid extension 's' in context 'default',
but no invalid handler
-- Executing DeadAGI("SIP/500-087df2f8", "agi://127.0.0.1:4577/
call_log--HVcauses--PRI-----NODEBUG--------------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG--------------------
completed, returning 0
Supongo que se debe a que tengo algo mal configurado-.
Copio mi extensions.conf, el cual fue creado por un programador que
contratamos exclusivamente para Asterisk.
-------------------------------------------------------------------
EXTENSIONS.CONF-----------------------------------------------------------------
[general]
static=yes
writeprotect=no
[globals]
CONSOLE=Console/dsp ; Console interface
for demo
TRUNK=Zap/g1 ; Trunk interface
;TRUNKX=Zap/g2 ; 2nd trunk interface
;TRUNKIAX=IAX2/ASTtest1:te...@10.10.10.16:4569 ; IAX trunk interface
;TRUNKIAX1=IAX2/ASTtest1:te...@10.10.10.16:4569 ; IAX trunk interface
;TRUNKBINFONE=IAX2/1112223333:PASS...@iax.binfone.com ; IAX trunk
interface
;SIPtrunk=SIP/1234:PASS...@sip.provider.net ; SIP trunk
TRUNKloop = IAX2/ASTloop:te...@127.0.0.1:40569 ; used for blind
monitoring
TRUNKblind = IAX2/ASTblind:te...@127.0.0.1:41569 ; used for testing
#include extensions-vicidial.conf
[trunkinbound]
; agent dial-in:
exten => 2345,1,Answer ; Answer the line
exten => 2345,n,AGI(agi-AGENT_dial_in.agi)
exten => 2345,n,Hangup
; DID call routing process
exten => _X.,1,AGI(agi-DID_route.agi)
; FastAGI for VICIDIAL/astGUIclient call logging
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----
NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----$
{ANSWEREDTIME})
[default]
include => vicidial-auto
#include autodialer.conf
; Llamadas locales y int
exten => _0XXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _0XXXX.,2,Dial(${TRUNK}/${EXTEN},,To)
exten => _0XXXX.,3,Hangup
exten => _2XXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _2XXXX.,2,Dial(${TRUNK}/${EXTEN},,To)
exten => _2XXXX.,3,Hangup
exten => _3XXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _3XXXX.,2,Dial(${TRUNK}/${EXTEN},,To)
exten => _3XXXX.,3,Hangup
exten => _4XXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _4XXXX.,2,Dial(${TRUNK}/${EXTEN},,To)
exten => _4XXXX.,3,Hangup
;exten => _5XXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _5XXXX.,2,Dial(${TRUNK}/${EXTEN},,To)
;exten => _5XXXX.,3,Hangup
exten => _15XXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _15XXXX.,2,Dial(${TRUNK}/${EXTEN},,To)
exten => _15XXXX.,3,Hangup
exten => 6000,1,Answer
exten => 6000,2,MusicOnHold()
;GRUPOS
;exten => _2750,1,Goto(pruebasgrupo,s,1)
;exten => 500,1,Goto(pruebasgrupo,s,1)
;
;[pruebasgrupo]
;exten => s,1,DIAL(SIP/prueba&SIP/prueba1)
;exten => s,n,Hangup()
exten => 77777,1,Playback(demo-echotest) ; Let them know what's going
on
exten => 77777,2,Echo ; Do the echo test
exten => 77777,3,Playback(demo-echodone) ; Let them know it's overa
exten => _999XXX,1,ChanSpy(SIP/cc${EXTEN:3})
exten => _999XXX,2,Hangup
exten => _2700,1,Answer
exten => _2700,2,MusicOnHold()
; EJEMPLO BASICO DE IVR
;exten => _2790,1,Answer
;exten => _2790,n,Playback(nombreaudio)
;exten => _2790,n,Background(marque1pararecepcionydosparacall)
;exten => 1,1,Playback(graciasporllamaralcallmarqueninter)
;exten => 1,n,Dial(SIP/matias)
;exten => 2,1,Playback()
;exten => _2790,n,HangUp()
; Local agent alert extensions
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
; Local blind monitoring
exten => _08600XXX,1,Dial(${TRUNKblind}/6${EXTEN:1},55,To)
;;;;;;;;;; BEGIN Voicemail and Prompts Section ;;;;;;;;;;;;;;;;;;;;;;;
; Give voicemail at extension 8500
exten => 8500,1,VoicemailMain
exten => 8500,2,Goto(s,6)
; this is used to allow the GUI to send you directly into voicemail
; don't forget to set GUI variable $voicemail_exten to this
extension
exten => 8501,1,VoicemailMain(s${CALLERIDNUM})
exten => 8501,2,Hangup
; this is used to allow the GUI to send live calls directly into
voicemail
; don't forget to set GUI variable $voicemail_dump_exten to this
extension
exten => _85026666666666.,1,Wait(1)
exten => _85026666666666.,2,Voicemail(${EXTEN:14}|u)
exten => _85026666666666.,3,Hangup
; prompts for recording AGI script, ID is 4321
; first variable is format (gsm/wav)
; second variable is timeout in milliseconds (default is 720000 [12
minutes])
exten => 8167,1,Answer
exten => 8167,2,AGI(agi-record_prompts.agi,wav-----720000)
exten => 8167,3,Hangup
exten => 8168,1,Answer
exten => 8168,2,AGI(agi-record_prompts.agi,gsm-----720000)
exten => 8168,3,Hangup
; playback of recorded prompts
exten => _851XXXXX,1,Answer
exten => _851XXXXX,2,Playback(${EXTEN})
exten => _851XXXXX,3,Hangup
; this is used for playing a message to an answering machine forwarded
from AMD in VICIDIAL
exten => _7851XXXXX,1,WaitForSilence(2000,2) ; AMD got machine. leave
message after recording
exten => _7851XXXXX,2,Playback(${EXTEN:1})
exten => _7851XXXXX,3,AGI(VD_amd_post.agi,${EXTEN:1})
exten => _7851XXXXX,4,Hangup
;;;;;;;;;; END Voicemail and Prompts Section ;;;;;;;;;;;;;;;;;;;;;;;;;
; FastAGI for VICIDIAL/astGUIclient call logging
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----
NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----$
{ANSWEREDTIME})
; Example phone extensions
; Extension 2000 Sipura/Linksys ATA line 1
exten => 2000,1,Dial(sip/spa2000,30,to) ; Ring, 30 secs max
exten => 2000,2,Voicemail,u2000 ; Send to voicemail...
; Extension 2001 Sipura/Linksys ATA line 2
exten => 2001,1,Dial(sip/spa2001,30,to) ; Ring, 30 secs max
exten => 2001,2,Voicemail,u2001 ; Send to voicemail...
; Extension 2102 rings Grandstream phone
exten => 2102,1,Dial(sip/gs102,30,to) ; Ring, 30 secs max
exten => 2102,2,Voicemail,u2102 ; Send to voicemail...
; Extension 401 rings the firefly softphone
exten => 401,1,Dial((IAX2/firefly01@firefly01/s||t)
exten => 401,2,Hangup
; 100-350 phone extensions now auto-generated
; extensions for other SIP and IAX call center phones
; cc100-cc150 SIP Phones
;exten => _1[0-5]X,1,Dial(sip/cc${EXTEN},20,to)
; cc300-cc350 IAX Phones
;exten => _3[0-5]X,1,Dial(IAX2/cc${EXTEN},20,to)
; extensions if using a T1 channelbank
exten => _19XX,1,Dial(Zap/${EXTEN:2},30,o)
exten => _19XX,2,Hangup
; Extension 4001 rings Zap phone (this example for FXS on Zap port 1)
exten => 4001,1,Dial(Zap/1,30,o) ; ring Zap device 1
exten => 4001,2,Voicemail,u4001 ; Send to voicemail...
; # timeout invalid rules
exten => #,1,Playback(invalid) ; "Thanks for trying the
demo"
exten => #,2,Hangup ; Hang them up.
exten => t,1,Goto(#,1) ; If they take too long, give
up
exten => i,1,Playback(invalid) ; "That's not valid, try
again"
; Inbound call from BINFONE
; exten => 1112223333,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => 1112223333,2,Dial(sip/gs102,55,o)
; exten => 1112223333,3,Hangup
; Extension 7275551212 - Inbound local number from PRI with 10 digit
delivery
exten => 7275551212,1,Ringing
exten => 7275551212,2,Wait(1)
exten => 7275551212,3,AGI(agi://127.0.0.1:4577/call_log--fullCID--$
{EXTEN}-----${CALLERID}-----${CALLERIDNUM}-----${CALLERIDNAME})
exten => 7275551212,4,Answer
exten => 7275551212,5,Dial(sip/spa2000&sip/spa2001,30,To)
exten => 7275551212,6,Voicemail,u2000
; dial a long distance outbound number to the UK
; This 'o' Dial flag is VERY important for VICIDIAL on outbound
calls,
exten => _901144XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _901144XXXXXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},55,To)
exten => _901144XXXXXXXXXX,3,Hangup
; dial a long distance outbound number to Australia
; This 'o' Dial flag is VERY important for VICIDIAL on outbound
calls,
exten => _901161XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _901161XXXXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,To)
exten => _901161XXXXXXXXX,3,Hangup
; Extensions for performance testing
exten => _91999NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91999NXXXXXX,2,Dial(${TRUNKloop}/${EXTEN:2},,tTo)
exten => _91999NXXXXXX,3,Hangup
exten => 999999999999,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 999999999999,2,Dial(${TRUNKloop}/${EXTEN:1},,tTo)
exten => 999999999999,3,Hangup
; dial an 800 outbound number
exten => _91800NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91800NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
exten => _91800NXXXXXX,3,Hangup
exten => _91888NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91888NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
exten => _91888NXXXXXX,3,Hangup
exten => _91877NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91877NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
exten => _91877NXXXXXX,3,Hangup
exten => _91866NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91866NXXXXXX,2,Dial(${TRUNK}/${EXTEN:1},,To)
exten => _91866NXXXXXX,3,Hangup
; dial a local outbound number (modified because of only LD T1)
exten => _9NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9NXXXXXX,2,Dial(${TRUNK}/1727${EXTEN:1},,To)
exten => _9NXXXXXX,3,Hangup
; dial a local 727 outbound number with area code
exten => _9727NXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9727NXXXXXX,2,Dial(${TRUNK}/1${EXTEN:1},,To)
exten => _9727NXXXXXX,3,Hangup
; dial a long distance outbound number
; This 'o' Dial flag is VERY important for VICIDIAL on outbound calls
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,To)
exten => _91NXXNXXXXXX,3,Hangup
; This is a loopback dialaround to allow for hearing of ringing for
3way calls
exten => _881NXXNXXXXXX,1,Answer
exten => _881NXXNXXXXXX,2,Dial(${TRUNKloop}/9${EXTEN:2},,To)
exten => _881NXXNXXXXXX,3,Hangup
; dial a long distance outbound number through BINFONE
; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91NXXNXXXXXX,2,Dial(${TRUNKIAX}/${EXTEN:1},55,To)
; exten => _91NXXNXXXXXX,3,Hangup
; dial a long distance outbound number through a SIP provider
; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91NXXNXXXXXX,2,Dial(sip/${EXTEN:1}@SIPtrunk,55,o)
; exten => _91NXXNXXXXXX,3,Hangup
; special extensions for North America to catch invalid phone numbers
; exten => _91XXX[0-1]XXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXX[0-1]XXXXXX,2,Dial(${TRUNKloop}/9990011112,,to)
; exten => _91XXX[0-1]XXXXXX,3,Hangup
; exten => _91[0-1]XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91[0-1]XXXXXXXXX,2,Dial(${TRUNKloop}/9990011112,,to)
; exten => _91[0-1]XXXXXXXXX,3,Hangup
; exten => _91XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXX,2,Dial(${TRUNKloop}/9990011112,,to)
; exten => _91XXXXXXXXX,3,Hangup
; exten => _91XXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXX,2,Dial(${TRUNKloop}/9990011112,,to)
; exten => _91XXXXXXXX,3,Hangup
; exten => _91XXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXXXX,2,Dial(${TRUNKloop}/9990011112,,to)
; exten => _91XXXXXXXXXXX,3,Hangup
; exten => _91XXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXXXXX,2,Dial(${TRUNKloop}/9990011112,,to)
; exten => _91XXXXXXXXXXXX,3,Hangup
; exten => _91XXXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
; exten => _91XXXXXXXXXXXXX,2,Dial(${TRUNKloop}/9990011112,,to)
; exten => _91XXXXXXXXXXXXX,3,Hangup
; parameters for call_inbound.agi (7 fields separated by five dashes
"-----"):
; 1. the extension of the phone to ring as defined in the
asterisk.phones table
; 2. the phone number that was called, for the live_inbound/_log entry
; 3. a text description of the number that was called in
; 4-7. optional fields, they are also passed as fields in the GUI to
web browser
; This is not part of VICIDIAL, it is for astGUIclient agent use only
; Extension 3429 - Inbound 800 number (1-800-555-3429) example of RBS
T1
; with 10 digit ANI and 4 digit DNIS star separated
exten => _**3429,1,Ringing
exten => _**3429,2,AGI(agi://127.0.0.1:4577/call_log)
exten => _**3429,3,AGI(call_inbound.agi,spa2000-----8005553429-----
Inbound 800-----x-----y-----z-----w)
exten => _**3429,4,Answer
exten => _**3429,5,Dial(sip/spa2000&sip/spa2001,30,to)
exten => _**3429,6,Voicemail,u2000
; Extension 3429 - with ANI [callerID]
exten => _*NXXNXXXXXX*3429,1,Ringing
exten => _*NXXNXXXXXX*3429,2,AGI(agi://127.0.0.1:4577/call_log)
exten => _*NXXNXXXXXX*3429,3,AGI
(call_inbound.agi,spa2000-----8005553429-----Inbound 800-----x-----
y-----z-----w)
exten => _*NXXNXXXXXX*3429,4,Answer
exten => _*NXXNXXXXXX*3429,5,Dial(sip/spa2000&sip/spa2001,30,to)
exten => _*NXXNXXXXXX*3429,6,Voicemail,u2000
; parameters for agi-VDAD_ALL_inbound.agi (9 fields separated by five
dashes "-----"):
; 1. the method of call handling for the script:
; - CID - CID received, add record with phone number
; - CIDLOOKUP - Lookup CID to find record in whole system
; - CIDLOOKUPRL - Restrict lookup to one list
; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
; - CLOSER - Closer calls from VICIDIAL fronters
; - ANI - ANI received, add record with phone number
; - ANILOOKUP - Lookup ANI to find record in whole system
; - ANILOOKUPRL - Restrict lookup to one list
; - 3DIGITID - Enter 3 digit code to go to agent
; - 4DIGITID - Enter 4 digit code to go to agent
; - 5DIGITID - Enter 5 digit code to go to agent
; - 10DIGITID - Enter 10 digit code to go to agent
; 2. the method of searching for an available agent:
; - LO - Load Balance Overflow only (priority to home server)
; - LB - <default> Load Balance total system
; - SO - Home server only
; 3. the full name of the IN GROUP to be used in vicidial for the
inbound call
; 4. the phone number that was called, for the log entry
; 5. the callerID or lead_id of the person that called(usually
overridden)
; 6. the park extension audio file name if used
; 7. the status of the call initially(usually not used)
; 8. the list_id to insert the new lead under if it is new (and CID/
ANI available)
; 9. the phone dialing code to insert with the new lead if new (and
CID/ANI available)
; 10. the campaign_id to search within lists if CIDLOOKUPRC
; 11. the user to queue the call to for AGENTDIRECT in-group calls
; inbound VICIDIAL call with CID delivery through T1 PRI
exten => 1234,1,Answer ; Answer the line
exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----
CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
exten => 1234,3,Hangup
; inbound VICIDIAL transfer calls [can arrive through PRI T1
crossover, IAX or SIP channel]
exten => _90009.,1,Answer ; Answer the line
exten => _90009.,2,Dial(${TRUNKloop}/9${EXTEN},,to)
exten => _90009.,3,Hangup
exten => _990009.,1,Answer ; Answer the line
exten => _990009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----
CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
exten => _990009.,3,Hangup
; DID forwarded calls
exten => _99909*.,1,Answer
exten => _99909*.,2,AGI(agi-VDAD_ALL_inbound.agi)
exten => _99909*.,3,Hangup
; barge monitoring extension
exten => 8159,1,ZapBarge
exten => 8159,2,Hangup
; ZapBarge direct channel extensions
exten => _86120XX,1,ZapBarge(${EXTEN:5})
exten => _X48600XXX,1,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1})
exten => _X48600XXX,2,Hangup
exten => _X38600XXX,1,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1})
exten => _X38600XXX,2,Hangup
exten => _X28600XXX,1,MeetMeAdmin(${EXTEN:2},m,${EXTEN:0:1})
exten => _X28600XXX,2,Hangup
exten => _X18600XXX,1,MeetMeAdmin(${EXTEN:2},M,${EXTEN:0:1})
exten => _X18600XXX,2,Hangup
exten => _55558600XXX,1,MeetMeAdmin(${EXTEN:4},K)
exten => _55558600XXX,2,Hangup
exten => 8300,1,Hangup
; astGUIclient conferences
exten => _86000[0-4]X,1,Meetme,${EXTEN}|q
; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme,${EXTEN}|F
exten => _8600[1-2]XX,1,Meetme,${EXTEN}|F
; quiet entry and leaving conferences for VICIDIAL (inbound announce
and SendDTMF)
exten => _78600XXX,1,Meetme,${EXTEN:1}|Fq
; quiet monitor-only extensions for meetme rooms (for room managers)
exten => _68600XXX,1,Meetme,${EXTEN:1}|Fmq
; quiet monitor-only entry and leaving conferences for VICIDIAL
(recording)
exten => _58600XXX,1,Meetme,${EXTEN:1}|Fmq
; voicelab exten
exten => _86009XX,1,Meetme,${EXTEN}|Fmq
; voicelab exten moderator
exten => _986009XX,1,Meetme,${EXTEN:1}
; park channel for client GUI parking, hangup after 30 minutes
; create a GSM formatted audio file named "park.gsm" that is 30
minutes long
; and put it in /var/lib/asterisk/sounds
exten => 8301,1,Answer
exten => 8301,2,AGI(park_CID.agi)
exten => 8301,3,Playback(park)
exten => 8301,4,Hangup
exten => 8303,1,Answer
exten => 8303,2,AGI(park_CID.agi)
exten => 8303,3,Playback(conf)
exten => 8303,4,Hangup
; park channel for client GUI conferencing, hangup after 30 minutes
; create a GSM formatted audio file named "conf.gsm" that is 30
minutes long
; and put it in /var/lib/asterisk/sounds
exten => 8302,1,Answer
exten => 8302,2,Playback(conf)
exten => 8302,3,Hangup
exten => 8304,1,Answer
exten => 8304,2,Playback(ding)
exten => 8304,3,Hangup
; default audio for safe harbor 2-second-after-hello message then
hangup
; create a GSM formatted audio file complies with safe harbor rules
; and put it in /var/lib/asterisk/sounds then change filename below
exten => 8307,1,Answer
exten => 8307,2,Playback(vm-goodbye)
exten => 8307,3,Hangup
; this is used for recording conference calls, the client app sends
the filename
; value as a callerID recordings go to /var/spool/asterisk/monitor
(WAV)
; Recording is limited to 1 hour, to make longer, just change the
Wait,3600
exten => 8309,1,Answer
exten => 8309,2,Monitor(wav,${CALLERIDNAME})
exten => 8309,3,Wait,3600
exten => 8309,4,Hangup
; this is used for recording conference calls, the client app sends
the filename
; value as a callerID recordings go to /var/spool/asterisk/monitor
(GSM)
; Recording is limited to 1 hour, to make longer, just change the
Wait,3600
exten => 8310,1,Answer
exten => 8310,2,Monitor(gsm,${CALLERIDNAME})
exten => 8310,3,Wait,3600
exten => 8310,4,Hangup
; this is used for playing a message to an answering machine forwarded
from AMD in VICIDIAL
; replace conf with the message file you want to leave
exten => 8320,1,WaitForSilence(2000,2) ; AMD got machine. leave
message after recording
exten => 8320,2,Playback(conf)
exten => 8320,3,AGI(VD_amd_post.agi,${EXTEN})
exten => 8320,4,Hangup
; use for selective CallerID hangup by area code(hard-coded)
exten => 8352,1,AGI(agi-VDADselective_CID_hangup.agi,${EXTEN})
exten => 8352,2,Playback(safe_harbor)
exten => 8352,3,Hangup
; this is used for sending DTMF signals within conference calls, the
client app
; sends the digits to be played in the callerID field
; sound files must be placed in /var/lib/asterisk/sounds
exten => 8500998,1,Answer
exten => 8500998,2,Playback(silence)
exten => 8500998,3,AGI(agi-dtmf.agi)
exten => 8500998,4,Hangup
; multi-remote-monitor entry extensions
exten => 8162,1,Dial(${TRUNKblind}/34567890123456789,55,to)
exten => 34567890123456789,1,Answer
exten => 34567890123456789,2,Goto(monitor,s,1)
;#### VDAD STANDARD TRANSFER ENTRIES ####
; Below are the parameters needed for the agi-VDAD_ALL_outbound.agi
script to be run properly
; 1. the method of call handling for the script:
; - NORMAL - <default> Standard outbound routing to agent
; - TEST - For performance testing only
; - BROADCAST - For no-agent broadcast dialing
; - SURVEY - For survery question then on to agent
; - REMINDER - Reminder campaign
; - REMINDX - Reminder with transfer to agent
; 2. the method of searching for an available agent:
; - LB - <default> Load Balance total system
; - LO - Load Balance Overflow only (priority to home server)
; - SO - Home server only
; 3. the sound file to play when doing a SURVEY, REMINDER, REMINDX
campaign
; 4. the acceptible dtmf digits for a SURVEY
; 5. the out-opt digit for a SURVEY (must be in the digit map)
; 6. the sound file to play for a SURVEY when transfering to an agent
; 7. the sound file to play for a SURVEY when DNCing the call
; 8. OPTIN or OPTOUT: if OPTIN call is only sent to agent with button
press
; if OPTOUT call is sent to agent if no button press at all
; 9. the status that is use for a SURVEY when someone opts out
; if the status is DNC it will also add them to the internal dnc
table
; VICIDIAL_auto_dialer transfer script for no-agent campaigns:
exten => 8364,1,Playback(sip-silence)
exten => 8364,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8364,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8364,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8364,5,Hangup
; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,Playback(sip-silence)
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
exten => 8365,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
exten => 8365,5,Hangup
; VICIDIAL_auto_dialer transfer script SURVEY at beginning:
exten => 8366,1,Playback(sip-silence)
exten => 8366,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8366,3,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
exten => 8366,4,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
exten => 8366,5,Hangup
; VICIDIAL_auto_dialer transfer script Load Balance Overflow:
exten => 8367,1,Playback(sip-silence)
exten => 8367,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8367,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
exten => 8367,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LO)
exten => 8367,5,Hangup
; VICIDIAL_auto_dialer transfer script Load Balanced:
exten => 8368,1,Playback(sip-silence)
exten => 8368,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8368,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,5,Hangup
; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
exten => 8369,1,Playback(sip-silence)
exten => 8369,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8369,3,AMD(2000|2000|1000|5000|120|50|4|256)
exten => 8369,4,AGI(VD_amd.agi,${EXTEN})
exten => 8369,5,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8369,6,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8369,7,Hangup
; VICIDIAL auto-dial reminder script
exten => 8372,1,Playback(sip-silence)
exten => 8372,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8372,3,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
exten => 8372,4,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
exten => 8372,5,Hangup
; VICIDIAL SURVEY transfer script AMD with Load Balanced:
exten => 8373,1,Playback(sip-silence)
exten => 8373,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8373,3,AMD(2000|2000|1000|5000|120|50|4|256)
exten => 8373,4,AGI(VD_amd.agi,${EXTEN})
exten => 8373,5,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
exten => 8373,6,AGI(agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB)
exten => 8373,7,Hangup
; PERFORMANCE TESTING
exten => _999XXXXXX1,1,Answer
exten => _999XXXXXX1,2,Wait(2)
exten => _999XXXXXX1,3,Playback(vicidial-welcome)
exten => _999XXXXXX1,4,Hangup
exten => _999XX11112,1,Wait(2)
exten => _999XX11112,2,Answer
exten => _999XX11112,3,Playback(ss-noservice)
exten => _999XX11112,4,Playback(vm-goodbye)
exten => _999XX11112,5,Hangup
exten => _999XX18112,1,Wait(2)
exten => _999XX18112,2,Answer
exten => _999XX18112,3,Playback(vtiger-fax)
exten => _999XX18112,4,Playback(vtiger-fax)
exten => _999XX18112,5,Hangup
exten => _999XX19112,1,Wait(2)
exten => _999XX19112,2,Answer
exten => _999XX19112,3,Playback(vtiger-email)
exten => _999XX19112,4,Playback(vtiger-email)
exten => _999XX19112,5,Hangup
exten => _999XXXX112,1,Wait(5)
exten => _999XXXX112,2,Answer
exten => _999XXXX112,3,Playback(demo-instruct)
exten => _999XXXX112,4,Playback(demo-instruct)
exten => _999XXXX112,5,Hangup
exten => _999XXXXXX2,1,Wait(8)
exten => _999XXXXXX2,2,Answer
exten => _999XXXXXX2,3,Playback(demo-instruct)
exten => _999XXXXXX2,4,Hangup
exten => _999XXXXXX3,1,SetVar(PRI_CAUSE=1)
exten => _999XXXXXX3,2,Hangup
exten => _999XXXXXX4,1,SetVar(PRI_CAUSE=27)
exten => _999XXXXXX4,2,Hangup
exten => _999XXXXXX5,1,Wait(60)
exten => _999XXXXXX5,2,Hangup
exten => _999XXXXXX6,1,Wait(10)
exten => _999XXXXXX6,2,Answer
exten => _999XXXXXX6,3,Playback(demo-instruct)
exten => _999XXXXXX6,4,Hangup
exten => _999XXXXXX7,1,Wait(12)
exten => _999XXXXXX7,2,Answer
exten => _999XXXXXX7,3,Playback(demo-enterkeywords)
exten => _999XXXXXX7,4,Hangup
exten => _999XXXXXX8,1,SetVar(PRI_CAUSE=17)
exten => _999XXXXXX8,2,Hangup
exten => _999XXXXXX9,1,Wait(6)
exten => _999XXXXXX9,2,Answer
exten => _999XXXXXX9,3,Playback(demo-abouttotry)
exten => _999XXXXXX9,4,Hangup
exten => _999XXXXXX0,1,Wait(5)
exten => _999XXXXXX0,2,Answer
exten => _999XXXXXX0,3,Playback(vm-goodbye)
exten => _999XXXXXX0,4,Hangup
exten => 99999999999,1,Answer
exten => 99999999999,2,Playback(conf)
exten => 99999999999,3,Playback(conf)
exten => 99999999999,4,Playback(conf)
exten => 99999999999,5,Playback(conf)
exten => 99999999999,6,Playback(conf)
exten => 99999999999,7,Playback(conf)
exten => 99999999999,8,Playback(conf)
exten => 99999999999,9,Playback(conf)
exten => 99999999999,10,Playback(conf)
exten => 99999999999,11,Playback(conf)
exten => 99999999999,12,Playback(conf)
exten => 99999999999,13,Playback(conf)
exten => 99999999999,14,Hangup
[monitor]
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----
NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----$
{ANSWEREDTIME})
exten => s,1,SetVar(TIMEOUT(digit)=10)
exten => s,n,SetVar(TIMEOUT(response)=10)
exten => s,n,SetVar(MEETME_EXIT_CONTEXT=monitor_exit)
exten => s,n,Background(vm-extension) ; need audio prompt.
exten => s,n,WaitExten(10)
exten => i,1,Goto(monitor_exit,s,1)
exten => #,1,Goto(monitor_exit,s,1)
exten => t,1,Goto(monitor_exit,s,1)
exten => _8[0-2]XX,1,Meetme(8600${EXTEN:1},FmqX) ; Listen
exten => _99[0-2]XX,1,Meetme(8600${EXTEN:2},FX) ; Barge
[monitor_exit]
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----
NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----$
{ANSWEREDTIME})
exten => _X,1,Goto(monitor,s,1)
exten => i,1,Goto(monitor,s,1)
exten => #,1,Goto(monitor,s,1)
exten => t,1,Goto(monitor,s,1)
----------------------------------------------------------------
FIN-----------------------------------------------------------------------------------------
Elio Rojano
--
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~~~~~ Normas de la lista Asterisk-ES: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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- Para anular la suscripción: asterisk-es...@googlegroups.com
--
http://www.sinologic.net/
omar.ap...@gmail.com
quieras de entrada solo en el .conf mas no lo declares como parte de
un in-gruop en vicidial.
que version de vicidial tienes?
Omar
> ;TRUNKIAX=IAX2/ASTtest1:t...@10.10.10.16:4569 ; IAX trunk interface
> ;TRUNKIAX1=IAX2/ASTtest1:t...@10.10.10.16:4569 ; IAX trunk interface
> ;TRUNKBINFONE=IAX2/1112223333:PASSW...@iax.binfone.com ; IAX trunk
> interface
> ;SIPtrunk=SIP/1234:PASSW...@sip.provider.net ; SIP trunk
> TRUNKloop = IAX2/ASTloop:t...@127.0.0.1:40569 ; used for blind
> monitoring
> TRUNKblind = IAX2/ASTblind:t...@127.0.0.1:41569 ; used for testing
> exten =>...
>
> leer más »
Raúl Alexis Betancor Santana
> Me pregunto si alguien ha tenido la frustante experiencia de intentar
> hacer que un IVR creado en extensions.conf, funcione en un servidor *,
> con VICIDIAL funcionando.
[...]
> Supongo que se debe a que tengo algo mal configurado-.
Mas bien a que has hecho la integración correctamente, por no saber como
funciona el vicidial
> Copio mi extensions.conf, el cual fue creado por un programador que
> contratamos exclusivamente para Asterisk.
¿Y si le volvéis a llamar para que os lo integre? ... , mas que nada porque
andar haciendo trabajo gratis ... va a ser que no.
--
Raúl Alexis Betancor Santana
Dimensión Virtual
Pablo
Gracias. Tengo la version 2.05 de Vicidial y la 1.2.30 de Asterisk.
Si entiendo bien me dices que los numeros de entrada que declaro
en el extensions.conf, no los declare en un IN-GROUP en Vicidial?..
En este caso Vicidial no tiene un IN-GROUP creado, aún así cuando
creo el IVR se me cae ViciDial por algún motivo.
No sé si pueda ser el hecho de que el programador metio todo en un
mismo
contexto [default] y no se molesto en programar bien el
extensions.conf
con sus correspondientes contextos bien demarcados.
Quizás al añadir mi IVR en el [default] las cosas se rompen.
Alguna idea?...
Gracias Omar.
Respuesta a Raúl Alexis Betancor Santana
No llamamos al integrador porque tras hacer la instalación a medias,
y haber cobrado el trabajo completo, desaparecio.
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