Freebies At Haidilao
Eryn
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While I enjoyed the food, I was even more impressed by their service standards. I kept noticing how they made me feel as a customer. I also wonder how they can be sustainable as a global business, given the way that they spoil their customers with freebies and accede to their whims and fancies.
A quick google search will show you all the value added services that they provide before, during and even after you dine at Haidilao. From a cosy waiting area, free and free-flow ice cream and beverages, freedom to bring our own drinks, to all the free-flow sauces, condiments, side dishes in the restaurant, to the very dedicated and courteous service of their staff, I felt pampered and honored as their customers, and I actually felt the hospitability from the restaurant. Whether this hospitability is engineered or not is irrelevant, the important thing is that I was impressed by it, and would likely come back to them on another occasion.
They have free flow condiment, free flow drinks, free flow ice cream, and free flow side dish. I must confess that I love their side dish so much that I must have taken four to five servings. The only thing they do not provide on free-flow is their main hotpot ingredient. As a customer, I felt carefree. I did not have to consider my every purchase decisions, no need to count my pennies.
My wife commented that it is because Haidilao charges a premium price for their hotpot ingredient, and that is why they can afford to give many freebies. So I was expecting a bomb in the final bill, but the total damage turn out to be quite acceptable.
If I can allow no minimum spending, what will it look like in a tuition business? It might mean that any student can sign up for one lesson of consultation with me. There is no need to go for a long term commitment, with big ticket spending.
As we were leaving the restaurant, we saw a family taking away a big bag of ice cream, fruits and beverages. I am sure Haidilao allows that as part of their customer experience, yet I believe they are also betting that most people will not do that, otherwise it will be a poor decision.
When we are generous as a business, there will be people who take advantage. It is to be expected. How do we protect ourselves as a business and yet do it gracefully? For example, if we start entertaining personal requests from parents to do this and that for their children, will it encourage other parents to do likewise?
I observed how excited my wife and my kids were before they even visited Haidilao. They found several videos of how people used some secret code words to unlock small freebies from the staff. They tried and got some of these stuff, and the experience was a lot of fun, even when the freebies were just simple stuffs. Yet the undeniable fact is that Haidilao enjoys free publicity and buzz by offering these delightful experiences. It is compelling to try it, just to see whether it really works.
Haidilao is world-renowned for unparalleled customer service, for instance, offering free manicures, car washes, birthday freebies, and even massages while customers wait. The list goes on and on. They have loyal customers who keep returning because of the great food and legendary service.
Haidilao has always maintained the concept of putting customers first, as well as emphasizing personalized service, and being committed to providing a pleasant dining experience. As for management, The Value of Changing Destiny with Both Hands embraces fairness and equity for employees, creates a humane and affectionate working environment, and enhances employee value.
Haidilao provides meticulous service throughout the entire dining experience.In addition to offering mass-market products, Haidilao has engineered a service concept that enables it to attract mid-to-high-end consumers.
The waiters and waitresses are kind and gentle, always with smiles. A dedicated staff diligently cleans and organizes all the tableware and condiments in the dining area. For ladies with long hair, the waitress would offer to tie up their hair and provide a small hair clip to clamp their front bangs so that hair would not fall into their food. For customers who wear glasses, they will provide a glass cleaning cloth. We will pack the mobile phone on the table in a small plastic bag to prevent it from getting greasy. Wireless charging spots are available on the table so customers can recharge their phones quickly when their batteries run out. Customers will be offered a new hot towel every 15 minutes by a waiter/waitress.
Providing excellent customer service requires the efforts of every department, every position, and every individual in the company, like purchasing, storage, cooking, food delivery, etc. All the links in this chain interlock and have an effect on the overall service level.
Moreover, the higher prices of its online products are directly linked to free delivery services which are incorporated into the final price. Additionally, the company uses bundle pricing, in which products are bundled together and sold at a discounted price than if they were sold individually.
By relying on these systems, Haidilao has established a fair and just competition mechanism, allowing ordinary employees to see the possibility of advancement, motivating them to work hard and dedicate themselves to their work.
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Hai Di Lao is a popular hot pot place that is well-known for its exceptional customer service. It has hosted multiple company events, birthdays and huge family gatherings. Their menu items go for at least $4 per dish and up to $58 for premium seafood options, soups go for $20 and this excludes GST and service charge. As a result, the expected damage for each visit is approximately $35 per person.
As Singaporeans, we are often looking for ways to get a bang for our buck. That is why we are intrigued by long queues and freebies. Some of the commonly known HDL freebies include: free massages and manicures while waiting to be seated, the ramen performance you will get if you order the noodles, free birthday fruit platters or platters of longevity buns (for senior citizens) and free WiFi and charging ports.
To avoid disappointment (again), simply call in to reserve your manicure slot before heading there. The manicure reservation service is available from Mondays to Thursdays only. Regular queues for their manicure services resume from Fridays to Sundays.
For the ladies with long hair, you would know that being in certain food environments will cause your hair to smell. To prevent that from happening, simply request for a hair tie so that your meal will not be disrupted by any untamed hair strands and you will leave HDL with acceptable-smelling hair.
If you have a cracked screen protector, this is your chance to change it! At HDL, you can ask for your mobile screen protector to be replaced by their friendly staff. And if you think that is impressive, the screen protector that they offer is glass (and not the cheap plastic one)!
Alcohol wipes can be used in many ways including cleaning off any dirt on your phone screen and wiping any residue off your skin before applying a temporary tattoo. Request for as many wipes as you need so that you can keep them for future use.
Prefer grooming your nails yourself? HDL offers this full nail grooming set for free! It includes a nail filer, nail clipper, scissors and everything you need to have healthy and perfect looking nails for your next event.
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