CUSTOMER SERVICE TRAINING
Tanzania Mailing
Coming Soon: Outstanding Solutions would like to invite you to our customer service training workshop.
The first link between a customer and the organization is the person facing the customer. Whether you are a manager, waiter, security, telephone operator you make of break the service quality.
- How do you interact with your customers?
- How do you make your customers feel?
- Do you know the value of customer service?
Knowing how to give exceptional customer service is one of the keys of growing and sustaining a business. Sign us today and learn much more.
Topic: Exceptional Customer Service
Date: 3rd – 6th October 2022
Location: The African Tulip
Target Audience: All front-line service providers
Topics Covered
Module 1: The Value of Customer Care
- Understand Customer Care
- Customer Care and Motivation
- Standing Out with Customer Care
Module 2: Professional qualities in customer service
- Appearance and positive attitude for service
- Building customer service empathy
- Speed & quality in service delivery
Module 3: Knowing our customers
Module 4: Effective communication in customer service
o Importance of effective communication in service
- Effective listening in customer service
- Asking questions to establish customer needs
- Using positive language in service (It’s not what you say, it how you say it.)
- Product/service knowledge
Module 5: Improving customer service standards –(Wow experience)
- Customer service cycle
- Customer expectations vs perception
- Anticipating customers’ needs
- The extra mile
Module 6: Engaging Difficult customers
- Resolving customer service challenges
- Service recovery process
- Internal customer service challenges
- Importance of teamwork in service delivery
Training Fee: TSH 485,000/-
Includes:
- Professional Trainer
- Training materials and handouts
- Stationaries
- Tea Break
- Certification
To secure your seat email: man...@outstandingsolutionstz.com
www.outstandingsolutionstz.com
Tanzania Mailing
Coming Soon: Outstanding Solutions would like to invite you to our customer service training workshop.
The first link between a customer and the organization is the person facing the customer. Whether you are a manager, waiter, security officer, telephone operator you make or break the service quality.
- How do you interact with your customers?
- How do you make your customers feel?
- Do you know the value of customer service?
Knowing how to give exceptional customer service is one of the keys of growing and sustaining a business. Sign us today and learn much more.
Topic: Exceptional Customer Service
Date: 3rd – 6th October 2022
Location: The African Tulip, Arusha, Tanzania
Target Audience: This course is ideal for anyone seeking training in customer service and customer care. Most participants attending our customer services courses are in customer facing or customer support roles, who want to develop their customer service skills and behaviours.
Secure your seat before the 20th of September by emailing: man...@outstandingsolutionstz.com or Call 0756 716 496 for more details.
www.outstandingsolutionstz.com
Tanzania Mailing
Coming Soon: Outstanding Solutions would like to invite you to our customer service training workshop.
The first link between a customer and the organization is the person facing the customer. Whether you are a manager, waiter, security, telephone operator you make of break the service quality.
- How do you interact with your customers?
- How do you make your customers feel?
- Do you know the value of customer service?
Knowing how to give exceptional customer service is one of the keys of growing and sustaining a business. Sign us today and learn much more.
Topic: Exceptional Customer Service
Date: 3rd – 6th October 2022
Location: The African Tulip
Target Audience: All front-line service providers
Topics Covered
