Need Oracle Service Cloud (Functional) Consultant Location – Remote/ anywhere in USA

[Kranthi Thanda]

• Role title - Oracle Service Cloud (Functional) Consultant
• Location – Remote/ anywhere in USA
• Experience 12+ Years 
  
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Experience:  8–12+ years

Certification: Oracle B2C Service (Service Cloud) Implementation Professional (Preferred)

 

Job role key responsibilities ::

 

• Lead Oracle Service Cloud functional design and configuration.
• Gather and analyze customer service and contact center requirements.
• Configure case management, workflows, business rules, and knowledge management.
• Conduct workshops, fit-gap assessments, and solution demonstrations.
• Develop functional specifications and business process documentation.
• Support Service Cloud integrations with OFS and enterprise applications.
• Lead functional testing and user acceptance activities.
• Facilitate training and change management sessions.
• Collaborate closely with business and technical teams.
• Ensure alignment with JDI customer service transformation goals.

Best  Regards,

Kranthi Thanda

Head of Delivery & Operations  

Propelsys Technologies LLC
(Sister Companies: CXSTech Inc. | Bridge Technologies and Solutions | PGH Group)

📞 D: +1 469-424-2838
📧 Email: Kra...@propelsys.com 🌐 Website: www.propelsys.com

LinkedIn: Kranthi Thanda | https://www.linkedin.com/in/kranthi-thanda-1a747a56/

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