Fwd: D365 Customer Engagement Functional Architect || Remote

[Faisal Siddiqui]

Hi All,

Urgent role 

Please share 15+ years Pure functional candidates

D365 Customer Engagement Functional Architect

6 Months

Remote

 

Job Summary

We are seeking a hands-on D365 Customer Engagement (CE) Functional Architect who is ready to roll up their sleeves to streamline support operations in the short term and lead the design of a scalable, long-term stabilization strategy. This role requires a unique blend of technical depth, functional expertise, and strategic thinking to bridge the gap between business needs and system capabilities.

 

Key Responsibilities

• Take ownership of day-to-day enhancement requests, triage and resolve technical and functional problems quickly.
  
• Design and implement a long-term roadmap for system stability, scalability, and performance optimization.
  
• Collaborate with business stakeholders to model and implement scalable, efficient business processes within D365 CE.
  
• Lead solution architecture and translate ambiguous business requirements into clear, actionable system solutions.
  
• Provide deep expertise in CRM, Marketing, and Quoting functions, ensuring alignment with business goals.
  
• Design and implement customer journeys, lead management, campaign automation, and segmentation strategies in D365 Marketing.
  
• Model and optimize quoting processes including product configuration, pricing, and approvals.
  
• Quickly diagnose and resolve technical issues, working closely with developers and infrastructure teams.
  
• Collaborate with developers to design and deliver customizations, extensions, and integrations.
  
• Act as the primary liaison with Microsoft and other vendors to resolve platform-specific issues and escalate critical incidents.
  
• Create clear documentation and provide training to internal teams to support adoption and knowledge transfer.
  

 

Required Skills & Qualifications

• 8+ years of experience with Microsoft Dynamics 365 Customer Engagement (CRM).
  
• Strong techno-functional expertise across core CE modules including Sales, Marketing, and Customer Service.
  
• Proven experience with Power Platform, Dataverse, and integration tools.
  
• Deep understanding of CRM and Marketing automation processes.
  
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  
• Strong communication and stakeholder management skills.
  
• Experience working in agile environments and managing cross-functional teams.
  
• Ability to work independently and take initiative in a fast-paced environment.
  

 

Preferred Qualifications

• Microsoft Certified: Dynamics 365 + Power Platform Solution Architect.
  
• Experience with Azure DevOps, Power BI, and third-party CE integrations.
  
• Familiarity with ISVs and industry-specific CRM solutions
  

 

Thanks & Regards

Mohammad Faisal

md.f...@signinsol.com

[Faisal Siddiqui]

[Faisal Siddiqui]

Hi All,

Urgent role 

Please share 15+ years

[Faisal Siddiqui]

• Familiarity with ISVs and industry-specific CRM solutions.
  

 

thanks&regards 

mohammad faisal

md.f...@signinsol.com