Black Ops 3 You Have Been Disconnected From Servers
Emoni Rasner
Below is a message I've sent to EQ tech support, but I'm very interested in
your ideas and comments, so I posted it it here :)
Hi people at Verant Tech Support,
I'm writing you this e-mail because GM Desani on the EQ chat server told me
to do so.My problem is that 9 times out of 10 I can't connect to the EverQuest
Morrell-Thule server. (or any other server that is).I am calling in from Belgium, Europe and I'm using an ADSL connection (Data
Rate : 128 upstream, 1120 downstream), which should be fast enough to
comfortably play EverQuest.
Game Master "Desani" performed a traceroute on my connection and says I have
sub 200 pings along all the hops that separate me from the Sony Game
servers.However, as I mentionned before, I can't connect to the game server itself.
Below I will describe the symptoms that occur during a typical attempt to
connect :1) I connect to my ISP (Belgacom Skynet, the best and fastest in my country)
and launch Everquest. I connect to the patch server which checks that my EQ
version is up to date.2) Next, the Sony and Verant logos appear, then the login screen comes up, I
fill in my password and proceed to the "server listing screen" where I pick
the Morell-Thule server (btw, the least populated for me) and click on the
"Play EverQuest" button... that's where the troubles start...3a) The following happens 9 times out of 10 : The EverQuest intro screen
comes up and the music starts to play. Suddenly, just before the character
selection screen appears, the screen turns black and displays a "you have
been disconnected." message. The screen remains black for a few moments and
then the "Connecting to the login server" screen appears. I am either
booted back to the server listing and have to start step 3a over, or what's
worse, the screen simply freezes (no more mouse response) and I have to
reset (reboot) the computer. (even alt-ctrl-del doesn't work anymore).3b) In the few moments that I can connect to the game my ping is fluctuating
between the 200 and 700ms range and play condition itself is ok... However,
whenever I zone, die or teleport (Gate spell) the screen turns black and I
am disconnected again and have to start the connection procedure described
before all over... this, as you can surely imagine, is very frustrating.I would greatly appreciate all advice or support you may give me to solve
this problem so that I finally will be able to play your wonderful game the
way it was meant to be played...I am using the following system :- Intel PIIIE 600 Mhz processor (Slot 1)
- AOpen AX63Pro motherboard (with VIA 133 chipset, latest VIA 4in1 drivers
installed)
- 128 Mb of 133mhz ram
- Quantum IDE 20.1 Gb HDD (Ulta DMA/66 enabled)
- Hitachi 8x/40x DVD-Rom drive (DMA enabled)
- Proview 19 inch monitor
- Creative Labs Annihilator Pro (Geforce DDR) 32Mb video card (using the
5.32 Nvidia reference drivers)
- Creative Labs Soundblaster Live! 1024 sound card (using the latest CL
official drivers, included in LiveWare 3.0)
- Alcatel Speed Touch PC-Nic internal ADSL card (128 upstream, 1120
downstream data rate)
- Logitech Cordless Desktop Pro (Keyboard and mouse, using Mouseware 9.0 and
latest keyboard drivers)Regards,Stephan De Mol a.k.a. Venom[B2K]
veno...@skynet.be
It's not just you, or just high speed connections, that now are buggy.
I have a 56k modem and a good ISP, (sub 200 ping on a 56k modem) and
the problem has gotten so bad that I can't get into the servers about
half the time either.
I finally, yesterday, wrote to the Director of Customer Service. At
midnight last night, he responded to me. I am impressed by this man so
far! Of course, I wrote a very civil letter .. and he replied in kind ..
but .. in this day and age of 'ignored emails', it was wonderful to get any
response.This was right after I made my daily attempt to log onto Fennin .. and stay
there. Some miracle happened .. it worked last night .. on my worst
connection, no less!Mr. Scotto wrote me that he 'believed that last week's and Tuesday's patches
had taken care of the problems' I was describing. Well .. they didn't ..
but maybe whatever they did during the Wednesday night downtime did. I
reserve judgement for a bit yet.The biggest problem however .. even more than the long term angst that
arises from not getting in at all .. or not being able to stay on safely ..
is not having any recognition from the CS people that they even heard the
problem, or that they regarded our solicitations as anything more than
frivolous, or outrageous. What little anyone heard from anyone there
appears to have amounted to 'it is your system, not ours, so go away'.Anyway .. my suggestion to you .. if you get no responses and this goes on
for a few days is to write a civilized letter to Mr. Scotto
(gsc...@station.sony.com). He IS trying to help. He will pass your
problem on. He should communicate with you if you are polite and treat him
respectfully. I feel for him. This is one very tough job he has taken on!
A new world of CS they are attempting to deal with here. Patience is ok up
to a point .. but .. when you cannot get on at all .. after a bit .. and you
have tried everything you can .. I would write to him until he sets up a
better means for contacting Verant, one that works better than the current
one does.
Robert Allen wrote in message
news:398AFE4E...@sun.com...
I received a response from EQ tech support regarding my first message (which
you can read below), I also posted my reply... let me know what you think.----- Original Message -----
From: "EQ Tech"
To: "Venom[B2K]"
Sent: Friday, August 04, 2000 11:48 AM
Subject: Re: You have been disconnected. (KMM1047402C0KM)
> Hello,
>
> Thank you for contacting The Station Customer Service department.
>
> Sorry for the troubles you have been experiencing. It sounds like they
> were temporary and hopefully are resolved at this time. Net issues pop
> up all the time and are usually not under our control. When you connect
> to a site on the Internet, you may pass through up to 30 different hops
> or routers to get to our servers. If just one of these routers has a
> problem, or if several are having small data loss issues, then you will
> have problems connecting with us. If you experience sudden issues such
> as this, you will most likely have to wait it out. It is up to the
> companies which own these routers or backbones to resolve such
> connectivity issues.
>
> If you have any further questions please feel free to email us again, or
> call us at 1-888-STATION (1-888-782-8466) or (858) 537-0898.
>
> Regards,
>
> Jason Mash
> Verant Interactive/The Station CSR
>
> P.S. Please be sure to include your original message with all future
> correspondence regarding this matter.And here is the response I just sended to Mr. Mash :Hello,Thanks for your quick response regarding my connection problem.
Unfortunately it still persists and I'm far from being able to play
EverQuest like I would to...I know that this doesn't depend on technical support, but wouldn't it be
interesting to start up some European EverQuest servers ? I know this means
a big investment in both material and human ressources, but for a Video Game
Industry Giant like Sony this is not such a big deal I think.This would not only make your European customers happy, but would also
reduce greatly the lag your U.S. customers experience (all the European
players would migrate to the nearby European servers).EverQuest is a big hit in Europe and several players are quitting and
cancelling their accounts, because they just can't login anymore...
Dissapointed as they are, I wonder if they still will buy future Verant
games...Electronic Arts (Origin), with their Ultima Online game understood this
problem and opened several Europan servers. This fact brought back lots of
European players who cancelled their accounts. (I'm one of them).Well, thanks again for your response and hopefully you can forward this
message to one of the marketing people, or even better, the man who is in
charge :-)Regards,Stephan De Mol
veno...@skynet.be
Sorry for the troubles you have been experiencing. It sounds like they
were temporary and hopefully are resolved at this time. Net issues pop
up all the time and are usually not under our control. When you connect
to a site on the Internet, you may pass through up to 30 different hops
or routers to get to our servers. If just one of these routers has a
problem, or if several are having small data loss issues, then you will
have problems connecting with us. If you experience sudden issues such
as this, you will most likely have to wait it out. It is up to the
companies which own these routers or backbones to resolve such
connectivity issues.
Hello, not sure what's going on but I'm getting disconnected from games really often while playing and keep getting" dpiclass-daemon: Kill flow due to timeout" when I get booted in the log file over and over. Not sure what's going on, but I haven't had this problem before, if there is more info needed I can provide it. Thanks.
Fair enough, I thought the log was relevant and might be related as it appears to be full of errors. I have the geo-filter disabled, well I mean I haven't added any devices to it. I get kicked out mid game pretty often and gives me a disconnected to server/host error but the internet is still on. I tried checking my xbox detailed network diagnostics when it was happening, and it either turns out okay or says there was a change in the network settings while the test was going on so it couldn't complete.. It seems to disconnect me for about a second or two from XBL as sometimes it will boot me out all the way to the xbox home screen and I'll get a message saying I was disconnected from XBL, but connects me back right away. Rebooting seems to solve the problem, but I have to reboot pretty often to not get kicked out. Basically something is causing a micro hitch in my connection that disconnects me from being online on the xbox only. I didn't have this problem before, so I'm not sure what is going on meow.