| Your monthly roundup of key technology and leadership trends from HCLTech Trends and Insights Welcome to the May edition of the HCLTech Trends and Insights newsletter, spotlighting how retail and consumer packaged goods (RCPG) organizations are navigating disruption across commerce, manufacturing and supply chains. As consumer expectations evolve and volatility persists, RCPG leaders are moving beyond fragmented transformation efforts toward AI-first, data-driven operating models, focused on measurable business outcomes. From unified commerce and Agentic AI to intelligent manufacturing and transparent supply chains, the focus is shifting from experimentation to scalable, real-world impact. This shift is driven by the need to connect commerce, supply chain and manufacturing into a single, responsive operating model. This transition aligns with insights from our recently launched The AI Impact Imperatives, 2026 report, which highlights a persistent gap between AI ambition and realized business impact, underscoring the need for stronger foundations, governance and scalable execution models to unlock value. Key themes shaping this transformation, reflecting what we’re seeing across client engagements, where the focus is increasingly on deploying and scaling solutions in live environments, are highlighted below.
The agentic shopper is already here: Is your commerce stack ready? Kristina Rogers, Chief Growth Officer, Retail and CPG, HCLTech, examines the emergence of the agentic shopper, where AI systems increasingly act autonomously on behalf of consumers. ... | 
