Dell Data Security Recovery Portal
Favio Cassidy
The Hard Drive Data Recovery service is available for non-RAID HDDs on select products that include: Dell OptiPlex, Precision, Latitude, and Vostro computer computers. These services must be purchased separately for each supported product.
This article provides you with information about what is in service and how to receive support on Products that are covered with the data recovery services. Dell continues to provide support for all Dell products that have an active Data recovery services warranty.
Recovered data that is provided to the customer using an external USB Memory Stick, USB hard drive, or CD. Fulfillment is at the Partner's discretion depending on the quantity of recovered data. The approved media depends on the size of the recovered data and is determined by the Data Recovery Team unless the customer makes a special request. Once the data is recovered, the media remains with the customer at no additional charge.
Other activities such as installation, uninstallation, relocation, preventative maintenance, training assistance, remote administration, or any activities or services that are not listed in the Service Description.
Greater Security - Your sensitive data and hard drive never have to leave your control. Retaining physical possession of a failed hard drive is an effective way to help ensure the security of classified, proprietary, or sensitive data.
Complete Control - By keeping failed hard drives in-house, you decide how and when to dispose of your data, on your own terms. Tracking failed hard drives in transit becomes a nonissue. Covers multiple drives in a computer and multiple failures.
Risk Mitigation - Proper control or disposition of sensitive data can mitigate the risk of expensive civil liability by helping to prevent potential exposure of confidential customer data or intellectual property.
Dell customers can connect with data recovery specialists who are located within your country or region or location. Being a Dell customer may entitle you to offers and discounts on services. Note any of these offers and discounts are subject to change at the company's discretion. While all our partners are headquartered in the United States, all our partners can support customers all over the world.
All our Data Recovery Partners can recover data from RAID, NAS, and SAN computers. If you have a data recovery need applicable to one of the storage solutions, Contact any of our data recovery partners for more information.
2) If your device was ever signed in to an organization using a work or school email account, your recovery key may be stored in that organization's Azure AD account associated with your device. You may be able to access it directly or you may need to contact a system administrator to access your recovery key.
(In this scenario login to the Azure portal using your work email and not your personal account.)
It's not possible with flashing BIOS from Dell's site, so had to replace SSD, install fresh windows for it, run windows update, which is flashing Dell with proper BIOS. After returning encrypted SSD back - bitlocker recovery mode has gone.
@Alex Kumpan The only way Azure AD portal would have the key is when you login to the machine using your Azure AD (work) credentials. I also came across many Dell threads where people are complaining about similar situations. Although, the windows should not enable bitlocker unless you at least logged on with your Microsoft account where it can upload the recovery key.
And more important - need urgent warning for customers who already have Dell laptops with explanation - what's bitlocker and how to handle it.
BTW - just switch bitlocker off is not enough, Dell will hiddenly switch if on. (according to cases from forum, I can't confirm it by myself)
I've got a Dell as well (Inspiron 7300 2-in-1), and the BIOS update on 22/09/2021 activated BitLocker. My problem was I had several years of data on it that I was migrating to another cloud provider, but hadn't completed the migration. If I had to go in and do a clean install or swap out the SSD, I'd have lost all of the data.
I contacted Dell support and although they were prompt and helpful, the only option (as we couldn't access the boot menu anymore after my many attempts of messing with it) they offered was to swap out the hardware.
I read about the option of the BitLocker recovery key possibly being on Azure. I did discover that my old business account actually did have an Azure profile , but couldn't access it as I first had to update the 2-step-verification option (my old business email which no longer was accessible). After waiting four weeks for Microsoft to activate the changed 2-step-verification, I was able to get into Azure.
I was about to give up, but scouted around and checked the "Users" tab. There under the user profile associated with my business account there was an option to "Manage Devices". There I found the computer I was looking for and the BitLocker Recovery Key.
This morning, when turning on the computer, the BitLocker blue screen was back, but entering the BitLocker recovery key, I was able to log in. I then turned of BitLocker and, once it finishes decrypting the drive, I'll make a backup and do a clean install of the machine.
As for me - yes, I recovered all data. Fresh SDD was used as temporary tool, to install fresh Windows to set proper BIOS version, it's not possible just to use any BIOS file published by Dell (say "hi" to their engineers again).
@Elated YOU ARE A LIFE SAVER MAN!!!!
I was in this EXACT same boat with my ridiculous Dell laptop - I spend days to try to get my precious work and personal data back from this unannounced and uninformed Bitlocker nonsense.
Being an IT person all my life, I couldnt imagine a stupid software maker holding my data ransom for something I never approved.
I tried all ways including trying to tamper with my BIOS and was about to toss this laptop with my valuable data aside, in hopes that one day, I may be able to get it back.
I had even looked at Azure Endpoint under Devices option where it didn't show anything.
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We are pleased to announce that electronic health record (EHR) access has been restored across our ministries. This means that clinical workflow in our hospitals and clinics will function similarly to the way it did prior to the ransomware attack. This also means patients should see improved efficiencies in appointment scheduling, wait times for appointments and prescription fulfillment. However, our investigation into this incident is ongoing, along with the remediation of additional systems.
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We need to conduct a full review of the files that may have been impacted and carefully analyze them. While we have started this process, it is a significant undertaking that will take time. Once our data analysis is complete, however, we are committed to following all applicable laws and regulations to notify affected individuals and the appropriate regulatory bodies.
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