Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. We must be notified of any item found to be damaged or faulty when received within 7 days of receipt, and this item must be returned to us within 14 days of receipt.
Please contact us at sh...@crimsonguitars.com and we will send you shipping labels. We will provide a Freepost label for use to return faulty items within the UK. For returns coming from outside the UK, we will find a reasonable quote for the cost of shipping the item back to us and reimburse this price. If the postage costs more than this quoted price, a receipt will have to be put forward as evidence, then we will evaluate the price paid and decide if this cost will be refunded.
Undamaged returns
We accept the return of non-faulty goods for exchange or refund. These items must be returned to us carriage paid in the original packing and in a saleable condition WITHIN 14 DAYS of original receipt. P & P or carriage is chargeable if an item is to be exchanged or replaced. Please get in touch with us before returning the goods for a returns address and enclose a copy of the original order.
Exceptions / non-returnable items
Courses, Custom Guitars, and custom orders of Kit Guitar Bodies and Necks are subject to a 50% non-refundable deposit. Any problems or faults will be dealt with on a case-by-case basis.
We do not accept returns for the Spirit Based Stunning Stains, Guitar Finishing Oils and Lacquers, or any hazardous, flammable products. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Cancellation of orders
You will cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken (this explicitly does not apply to Courses or Custom Guitar orders where a cancellation means the loss of the deposit, or of full monies paid to date if work has commenced on the guitar in any way).
You can cancel an order by following the links on the Crimson Guitars website, or by phoning us at +44(0)1300 348863. We will refund goods bought through the website, (explicitly not Custom or Master Built Guitars) if they are returned within 14 days of receipt in the original packaging and in the original saleable condition.
Permit holders may be eligible for a prorated refund on their annual permit before May 15 of the permit cycle. The online Parking Permit Refund/Payroll Deduction Stop form must be completed and submitted.
Pre-tax payroll deductions are not eligible for prorated refunds. However, future payroll deductions may be stopped at any time during the permit cycle by filling out and submitting the online Parking Permit Refund/Payroll Deduction Stop form.
Annual parking permit waitlists are seniority-based meaning your position can change up or down based on who is added to the waitlist. Faculty and Staff are given priority on the commuter permit waitlists (Orange, Green Yellow, Red, and Blue). We do our best through weekly parking lot surveys to notify customers on waitlists as soon as possible. There are some zones that will take longer than others to be notified for, and there are some zones that we may not be able to release any permits into.
It is the responsibility of the individual adding themselves to the waitlist to ensure their priority is assigned correctly or to inquire about their position on a given waitlist. To do so, please contact the Transportation Services office at 509-335-PARK (7275).
Daily permits are sold on a space-available basis. Daily permits can be purchased online at our Service Center, at the Transportation Services building, or at the Brelsford WSU Visitor Center in downtown Pullman.
Note: Students living on-campus in a residence hall are ONLY eligible to purchase Blue, Gray, and Crimson Permits. The Gray and Crimson parking areas are only for Students living on-campus in a residence hall.
There may be times when it becomes necessary to use a personal vehicle for University business such as attending meetings, training, working on department equipment, running errands for the department, etc. The options described below can help you during these times. Traveling to and from work is NOT considered to be a university business-related event.
Please Note: The proper stewardship of state resources, including funds, facilities, tools, property, and employees and their time, is a responsibility that all state officers and employees share. Accordingly, state employees may not use state resources for personal benefit or gain or for the benefit or gain of other individuals or outside organizations. Personal benefit or gain may include a use solely for personal convenience, or use to avoid personal expense. Washington Administrative Code 292-110-010
Transportation Services is dedicated to making parking arrangements easy and as seamless as possible for guests of the university. Whether you are hosting one person or a group, we can help make their visit a positive one. The Departmental Guest Parking Account allows for departments to send out permit invites to their guests, bypassing the need for a physical permit and unneeded stops prior to their final on-campus destination.
Another benefit is your department is only charged for the permit invites that are claimed. For example, if you send out 50 permit invites and only 25 are claimed, your department will only be charged for 25 permits.
If you are interested in setting up a Departmental Guest Parking Account, please fill out the Departmental Guest Parking Account request form and send it to transpo...@wsu.edu along with a blanket IRI. Please allow 3 business days for the account to be set up.
Annual Parking Permits:
Annual parking permits can be purchased for the WSU zone parking system and can allow some parking flexibility depending on your needs. For example, if you work in Carpenter Hall, and need to attend meetings at French Administration, you can purchase an Orange 2 permit. This permit allows you to park in Orange 2 (Daggy Garage) and any Green (including Green 1 and Green 2), Yellow, Red, or Blue zone. Annual permits are sold on a space-available basis. To find out where other zone parking permits are valid, click here: Where may I Use my Permit.
Daily Parking Permits:
Daily parking permits can be purchased on an as needed basis for those times when you have a need to park for meetings, training, etc. and do not want to purchase an annual permit for the entire year. For example, if you have a Blue permit, but you need to park near Lighty Student Services for training, you can purchase a Green 1 permit for the day. Follow this link for daily permit rates.
Service and Mall Service Permits:
Service and Mall Service permits can be issued to those individuals who need 15-minute access to these areas. There is no charge for these permits; however they do need to be displayed with a valid WSU parking permit. There are 2 types of Service and Mall Service permits:
Shared/Hanging Service or Mall Service Permits:
These permits are issued to departments and are designed to be used and shared by several people in the department. Typically these permits are checked out from someone in the department that has the responsibility of securing the permits. These permits are valid for a maximum of 15 minutes.
Welcome to Washington State University. Thank you for visiting our campus. We hope your visit to WSU is pleasant and productive. Our mission is to help get you where you want to be. Please refer to the visitor parking information below.
You can purchase a parking permit from the Brelsford WSU Visitor Center located at 150 NE Spring Street, in downtown Pullman between the hours of 8:00 a.m. to 5:00 p.m. Monday through Friday, or at the Transportation Services building, 7:00 a.m. to 5:00 p.m. Monday through Friday.
Central Campus Parking is available 24 hours a day in the Smith Center Garage and the Terrell Library Garage. The Smith Center Garage is located just off Stadium Way near the Fine Arts Building in the middle of campus.
To access the Terrell Library Garage, turn left from Stadium Way onto Cougar Way, just past Smith Gym, is the booth entrance on the left. These garages are available 24 hours a day on a payment-basis. If the cashier is not on duty, pre-purchase a parking permit from the permit vending machine located at the entrance to the parking garage.
Parking is enforced 24 hours a day, every day, so please make sure you park legally. After 5:00 p.m. some Parking Zones do not require permits. Areas where permits are required 24 hours a day include Disabled Parking Spaces, Service Access Spaces, and Fire Zones.
Note: Times and rules are posted individually at the entrance to each lot on campus. These parking options and rates are subject to change during events, e.g. Commencement, home football games, etc.
Orange permit holders may park in their numerically assigned orange zone, or in any green, yellow, red, or blue zone. For example, an orange 2 permit is valid in the orange 2 zone and in any green, yellow, red, or blue zone. It is not valid in other orange zones. This parking permit is valid in the Student Recreation Center parking lot.
Green permit holders may park in their numerically assigned green zone, or in any yellow, red, or blue zone. For example, a green 2 permit is valid in the green 2 zone and in any yellow, red, or blue zone. It is not valid in any other green zones. This parking permit is valid in the Student Recreation Center parking lot.
Yellow permit holders may park in their numerically assigned yellow zone, or in any red or blue zone. For example, a yellow 2 permit is valid in the yellow 2 zone and in any red, or blue zone. It is not valid in any other yellow zones. This parking permit is valid in the Student Recreation Center parking lot.
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