Position - Application Support Engineer/ End user Support

[Zafar Khan]

Client – Accenture

Position - Application Support Engineer/ End user Support

Duration – 3 months +

Bill rate: $ 35

 

Job Description:

This position is Onsite

Location: Prescott, AR 71857, resource must be local - CLIENT PAY TRAVEL/EXPENSE: No

Education: Business information technology, information technology, and computer science

 

- Must be a US citizen or have a valid visa/WP

 

- INDUSTRY EXP: Experience needed, direct end user interaction is involved

MUST HAVE:

End User Support Services including but not limited to

 

• Desktop / Laptop(Local & Remote)

• Desktop Phones

• Printers, Fax & Scanner

• Video Camera

• Desktop and Laptop peripherals.

• Active Directory

• Network (Coordination, with Vendors and other FSBP IT Teams, small scale jobs)

• Server (Coordination, with Vendors and other FSBP IT Teams, small scale jobs)

• Cabling (Coordination, with Vendors and other FSBP IT Teams, small scale jobs)

• Router (Coordination, with Vendors and other FSBP IT Teams, small scale jobs)

• Switch (Coordination, with Vendors and other FSBP IT Teams, small scale jobs)

• UPS / Battery Back-Up (Coordination, with Vendors and other FSBP IT Teams, small scale jobs)

• Video Conferencing (Coordination, with Vendors and other FSBP IT Teams, small scale jobs)

• WiFi Connection (Coordination, with Vendors and other FSBP IT Teams, small scale jobs)

• VoIP (Coordination, with Vendors and other FSBP IT Teams, small scale jobs)

 

NICE TO HAVE:

• Excellent listening and questioning skills
• Strong problem solving skills
• Customer focus
• Ability to prioritize workload
• Team Player

 

JOB DESCRIPTION:

• Technology Troubleshooting - Site End User Support
• Users ~200
• Hardware support (laptop & Desktops)
• Software support (new software, troubleshoot and help users)
• Knowledge in Windows operating systems, Networking, desktop servicesOffer technical support to company staff and troubleshoot IT related problems