Mail Server 2.0.1.0 does not accept new license

[Amber Clark]

Good morning!

I just extended my support and upgraded my server, but it's not retaining the new license.

Repro Steps

1. Launch Argosoft Mail Server Controller
2. Click Help -> Check for updates. I get this message: 
3. Click Close
4. Click Help -> Register 
5. Paste the new key into the text box and click Test  
   
6. Click Apply
7. Click OK
8. Close the Argosoft Mail Server Controller
9. Stop the Argosoft Mail Server Mailer Services service
10. Start the Argosoft Mail Server Mailer Services service
11. Launch Argosoft Mail Server Controller
12. Click Help -> Register

Expected

• To see the new expiration date of 5/18/23

Actual

• Expiration is still 2/4/22

What can I do to fix this and get my mail working again?

Thank you!

[ArGoSoft Products]

Have you tried to stop the server, and start it again?

While it is running, it is still using old license.

Archie

[Amber Clark]

Yep. I stop and started the service.

The first time through the Mail Server Controller and the second time through the Services control panel applet.

Even tried running the Mail Server Controller as administrator to see if that made a difference. It didn't.

[ArGoSoft Products]

OK, can we switch to email conversation and email me the .lic file you are using as an attachment?

Send it to archie at argosoft.com

Archie

[Amber Clark]

Will do. It'll come from my backup gmail account, stopped motion at gmail dot com

[Amber Clark]

Did you get my e-mail?

[ArGoSoft Products]

Yes, I did and I replied.  I just noticed you used Gmail.  See your SPAM folder.

The idea is - reboot your computer.  Possibly the service still remains running even when you stop it.  Your key worked fine for me.

If it still does not work, then give me some kind of RDP access to it.  I am sure we are missing something simple there.

Archie

[Amber Clark]

I figured it out.

You need to stop the ArGoSoft Mail Server Mail Services service (ArGoSoft MailServerNet) before applying the new license key.

Once the new license is applied, start the service back up.

Thank you, Archie, for pointing me to C:\ProgramData\ArGoSoft\MailServer.Net\Settings.xml file, that was the key to figuring out what was going on.