Can't send emails from ArGoSoft to other mail servers.

[weros...@gmail.com]

I'm sure I'm missing something simple, but I can only send emails to other ArGoSoft users.

If I send an email from an ArGoSoft user to a gmail user I get this in the info in the ArGoSoft outbox for the message:

===== End of Attempt
[DLVR 000021 09-10-15 08:25:20] Delivering item 4
[DLVR 000021 09-10-15 08:25:20] Resolving MX records for domain gmail.com
[DLVR 000021 09-10-15 08:25:20] There was a DNS error: Domain server failure.  Will bounce back...
[DLVR 000021 09-10-15 08:25:20] Will retry...
[DLVR 000021 09-10-15 08:25:20] Rotating DNS
[DLVR 000021 09-10-15 08:25:20] Will retry after 18 minutes...

and I get this info from an external test:

Resolving hostname...
Connecting...
SMTP -> FROM SERVER:
220 asperra.com ArGoSoft Mail Server SMTP Module v.1.0.8.7 at Fri, 09 Oct 2015 12:29:57 GMT
SMTP -> FROM SERVER:
250-Welcome 184.72.226.23, nice to meet you...
250-AUTH=PLAIN LOGIN
250-AUTH PLAIN LOGIN
250-SIZE 10485760
250-DSN
250-ETRN
250 HELP
MAIL FROM: in...@asperra.com
SMTP -> FROM SERVER:
250 Sender "in...@asperra.com" OK...
RCPT TO: weros...@gmail.com
SMTP -> FROM SERVER:
551 User not local. Authentication required for relay
SMTP -> ERROR: RCPT not accepted from server: 551 User not local. Authentication required for relay

I get the same thing when trying to send an email from an ArGoSoft user to an outlook account. Can anyone tell me where I'm going wrong?

[JoeyR]

Hi There,

The second error (external test) is normal (and expected) if your server is setup for SMTP authentication, as it should.  Let's look at the first error, though.

If you go to a command prompt and type

ping gmail.com

and

ping google.com

What are the results in the command window?

If you go into server options look for a place to set specific DNS servers; I am not in front of my server and cannot recall where.  However, you can set them specifically to 8.8.8.8 and 8.8.4.4, and restart the server, that should fix your lookup issues.

Joe