Re: Efax Messenger Plus Software Download
Scat Laboy
2 2 Contents Welcome... 3 All you ever wanted to know about faxing... 4 Receiving faxes... 4 Installing efax Messenger Plus... 4 Viewing an efax (.efx) file... 5 Sending faxes... 6 Using efax Messenger Plus to send a fax... 6 Sending a fax directly from your account 6 Sending a fax from the efax.com website... 7 My Account... 8 Logging into the My Account section... 8 Forgot your number or PIN?... 8 Changing your account information... 8 Viewing fax activity... 9 Linking different addresses to your fax number... 9 Changing your fax format... 9 Changing your Calling Station Identifier (CSID)10 Sending a fax from efax.com Updating your billing information Viewing your billing summary Receiving a statement by Checking your usage balance Getting help Supported file types Glossary efax Plus User Manual Contents 2
3 3 Welcome Welcome to efax and the convenience of Internet faxing. This guide will walk you through everything you need to know to make the most of the service. efax JumpStart [ TM Windows] Ready to jump in and start using your service? Follow these quick steps to get up and running. 1. First, download and install efax Messenger Plus at TM Note to Mac Users: 2. In most programs, you will now find an efax Send button on the toolbar. Open the efax Send menu and choose as a Fax... to send your document as a fax. Try using your new efax number to send a fax to yourself. 3. Once the fax has arrived in your , just double-click the file attachment, or save it to your desktop and then double-click to view it. If you re using your efax account on a Mac, visit our online help section at help/ (and enter Mac in the Search Text box) for tips on sending faxes using Mac OS. 4. Got a scanner? Right-click on the efax icon in the system tray and choose Scan Document. efax Plus User Manual Welcome 3
4 4 All you ever wanted to know about faxing Faxing has come a long way from the year That was when Frederick Blackwell, an English physicist, demonstrated what he called facsimile transmission at London s World Fair. Back then getting one page (actually a cylinder) took over an hour. Now with efax, you don t even have to wait at the fax machine your faxes are instantly delivered right to your desktop. Mr. Blackwell would be impressed. Receiving faxes efax Messenger Interface Receiving faxes is easy. When someone sends a fax to your efax number, it is sent to you by as an efax (.efx) file. When you receive your faxes as electronic files, organizing them becomes as easy as organizing your other documents. Downloading and installing efax Messenger Plus [ TM Windows OS] Go to and click Download. Enter your address and choose Messenger Plus. Click the OK Download button. The download will start. When prompted, save the program to your computer. After you ve finished downloading the file, close any programs you are running or documents you are editing. 6. Right-click on the file you saved and choose Open. 7. When prompted to install the software, click Yes. 8. Read the license agreement and click Yes if you agree. 9. Click Next if you want to install the program in the default folder. You can also click Browse to select a different location. 10. Type your name and efax number in the User Identification window when prompted. Then click Next efax Plus User Manual Faxing 4
5 5 Faxing [cont d] 11. In the Select Software window, you will see a list of programs recommended for use with Messenger Plus. Select the software you use and click Next. If your software does not appear on the list, select Other and click Next. 12. In the Test Setup window, click Test Setup. The Wizard will start your program and attach a Messenger Plus file to a test message. 13. If the test message is created successfully, close the and click Next. If it isn t, click Back to confirm that you have selected the proper software. Then try another test message. If it does not appear properly, click Back and select Other from the list of software. NOTE: Make sure you are connected to the Internet before clicking on the Test Setup button. Viewing an efax (.efx) file 1. If you haven t already done so, follow the instructions above to download and install efax Messenger or Messenger Plus. * 2. Open the that contains your fax. 3. Save the efax file to your computer. 4. Open Messenger or Messenger Plus. 5. On the File menu, click Open. 6. Find the efax file you saved to your computer. 7. Press the Open button. NOTE: Remember a fax (.efx file) is a graphic file. If you cut and paste a fax into Microsoft Word or other programs, you will see the fax, but you will not be able to manipulate the text or edit it. * If your operating system doesn t support efax Messenger or Messenger Plus, change your fax delivery format to TIFF. Then view them in many programs such as Windows Imaging. (See the section Changing your fax format in the chapter My Account.) efax Plus User Manual Faxing 5
6 6 Faxing [cont d] Sending faxes You have three options for sending faxes with efax Plus: using efax Messenger Plus, sending directly from your and sending from our website. Using efax Messenger Plus to send a fax [ TM Windows] 1. Open a document on your computer. For example, open a text document, a spreadsheet, or a web page. 2. On the toolbar, open the Send menu and choose Send as fax. If your program does not display the Send menu, open the File menu and click Print to open the Print dialog. Select Send with efax Messenger as your printer and click OK. 3. You will see the Document Delivery window with the Fax tab selected.* The first time you use Messenger Plus, you will also see the Messenger Plus Wizard, which explains the sending process. Click Advanced to do any of the following:. Select fax numbers from your address book. Include a cover page. Send to multiple fax numbers. Annotate the fax 4. Type in the recipient s fax number. If you ve used efax to send faxes to this number before, you can select the number from the drop-down list. 5. Select the country you will be faxing to in the drop-down box. 6. Select the fax quality you want from the drop-down list. Use Standard for fast transmission or Fine for better quality. Click Send. You will receive an confirming the delivery of your fax in a few minutes. Sending a fax directly from your account This is a handy way to fax if you can t install efax Messenger Plus. 1. Use your software to create a new message. Any text you type in the body of the message will be placed on the cover page. If your software adds a signature file to your messages, that signature will also be added to your faxes. If you do not wish to include a cover page, type nocoverpage in the body of the message and no cover page will be added. * If the Fax tab is not available, save the fax file to your computer. Then follow the instructions for sending a fax directly from your account. efax Plus User Manual Faxing 6
7 7 Faxing [cont d] 2. Attach a file. When you send a fax by , you can attach a single file from a variety of popular programs. (See Appendix A, Supported File Types.) 3. Type the number as you would when dialing long distance from the USA. For example, to send to a fax in the USA, the address should have the following format: @efaxsend.com. The number should include the country code and fax number. NOTE: Do not include any prefix you normally dial to get an outside line (such as 9). 4. For the message Subject, type any subject you want printed on the cover page. 5. If you want to send the fax in standard mode (the default is fine mode), type standard (including the curly braces) on a separate line at the end of your message. 6. Send the message. You will receive an confirming the delivery of your fax in a few minutes. NOTE: Password protected files cannot be faxed directly from . Also, some documents may print with a slightly different format depending on the computer and printer driver selected when the document was created. For example, if the page break is close to the bottom of a page, the fax may have two pages instead of one. Sending a fax directly from the Web When you fax from the efax.com website, you can fax up to three documents to a single recipient from any computer with Internet access. All you need is your efax Plus account and a web browser (Netscape 3.0 and higher or Internet Explorer 3.02 and higher). 1. Go to and log into My Account. (See page 8 for instructions on logging in if you don t remember how.) 2. Once logged in, click Send Fax on the menu at the top of your My Account screen. 3. Fill in the recipient information and click Next. 4. If you would like to include a cover page, check the box Include cover page. Then type the subject and cover page message. Click Next. 5. Click Browse to find the file(s) you want to attach. Click Next. 6. Make sure the fax information is correct. If you want to change something, use the Back button in your browser to go back and make the change. If everything looks correct, click Send Fax. You will receive an confirming the delivery of your fax in a few minutes. efax Plus User Manual Faxing 7
8 8 My Account My Account Toolbar After you ve set up your efax account, there may be times when you need to change things. Maybe you have a new credit card or your address changes. The My Account section of allows you to check on or modify your account. And if you re at a computer that doesn t have efax Messenger Plus installed, go to My Account and send a fax right from our handy web-send interface. Logging into the My Account section 1. Go to 2. Click on the My Account icon. 3. Enter your efax number (e.g ) and your four-digit PIN. 4. You ll be asked if you want your computer to remember your user ID and PIN. If you indicate Yes by clicking on the box, you will not be asked for this information again. NOTE: To ensure the most privacy, leave the box unchecked if you are using a public computer. If you leave this box unchecked, you will be asked for your efax number and PIN every time you log in. 5. Click on the blue OK button to log in. Forgot your PIN or number? Just click on the Forgot your PIN or number? link at the bottom of the login page. efax will send your PIN and number to the address you provided when you signed up for the service. Changing your account information Once you ve logged into My Account, click Profile to change the address where faxes will be sent, the number you want to use, your name, and your corporate identity. efax Plus User Manual My Account 8