Cannot start Arelle GUI

[Rui Konno]

Dear experts,

I installed arelle-win-x64-2020-12-30.exe on Windows 10 Spanish, but Arelle GUI is not able to launched. Nothing happen when I double-clicked "C:\Program Files\Arelle\arelleGUI.exe".

Any idea?

Thank you,

Rui

[M G]

Hi Rui

Is it possible for you to open a DOS command window, change directory to the C:\Program Files\Arelle directory, and then try to run the program by entering "arelleGUI.exe" ?

Maybe trying to run the program from the command line will give an error message.  Let us know.

Best from Mike

[Rui Konno]

Hi Mike,

Thank you for your help! I tried to directly execute arelleGUI.exe on command prompt (default and Administrator mode), but nothing returned. Are there any debugging options?

Microsoft Windows [Versión 10.0.18363.1256]

(c) 2019 Microsoft Corporation. Todos los derechos reservados.

C:\Windows\system32>cd ..

C:\Windows>cd ..

C:\>cd "Program Files"

C:\Program Files>cd Arelle

C:\Program Files\Arelle>arelleGUI.exe

C:\Program Files\Arelle>

Thanks,

Rui

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[M G]

Hi Rui

I run Arelle from Linux, and when I change directory to where the arelleGUI program lives, and run the program from the command line, the GUI pops up.

I tried running arelleGUI with -? and -h flags to try to get some help from the program, but the program ignores them.

After you installed Arelle under Windows, does an entry for Arelle show up under the Windows Start menu?  According to this document: https://arelle.org/arelle/wp-content/uploads/2011/12/OpenfilingArelleUsersManual.pdf , you should see Arelle under the Windows Start Menu after a successful installation.

Sorry I can not be more helpful.

Best from Mike

[selg...@gmail.com]

Suggestion for windows 10, try right clicking arelleGUI.exe > properties > compatibility > checkbox "Compatitbility Mode" and try with different compatibility modes.

[Rui Konno]

Thank you for your response.

Mike, It was the same for me not to show any help with - option on Windows. I also tried to start from Windows Start Menu but nothing happens, too.

No luck with Compatibility mode with any version, Windows8, 7, Vista :(

 

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[Rui Konno]

Dear experts,

I tried another to install the same binary arelle-win-x64-2020-12-30.exe on Windows 10 French,

 and Arelle GUI can launch without any problem. The prior issue looks Spanish specific. 

I would appreciate it if anyone could provide me with any suggestions on how to report a bug for Arelle.

Thank you,

Rui

[Sacha Kälin]

Dear all,

Just for the records: Arelle GUI is also not launching on macOS 11.1, it crashes. Arelle Cmd works fine, however.

I am not very much into python, but I assume (doing some google searches) that somehow the library used for Arelle's UI is broken on 11.1. Also, the same version worked fine with <11.1.

Maybe it is something Apple has to fix, it just wanted to make the Arelle-Team aware of it – just in case.

Best regards,

Sacha

[Herm Fischer]

The Mac app for Big Sur (with cx_freeze) is not working at this point, we are trying to find a solution.  Even the tiny cx_freeze tkinter sample does not work with Big Sur.

Meanwhile with python 3.9 it is possible to run Arelle from source code (from GitHub) on Big Sur.

   Herm

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[Herm Fischer]

There is a Big Sur Mac build (dated 2021-01-23), please test and let us know if it works.  

[SK]

Hi Herm,

Thank you. Unfortunately it is not working – at least on my machine. There is no crash anymore, the GUI is just not launching. Cannot find anything in the logs as well.

Also, the CmdLine is not working anymore:

Traceback (most recent call last):

  File "/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/site-packages/cx_Freeze/initscripts/__startup__.py", line 66, in run

  File "/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/site-packages/cx_Freeze/initscripts/Console.py", line 36, in run

  File "arelleCmdLine.py", line 17, in <module>

  File "/Users/arelle/hfdev/arelle/CntlrCmdLine.py", line 47, in main

  File "/Users/arelle/hfdev/arelle/CntlrCmdLine.py", line 358, in parseAndRun

  File "/Users/arelle/hfdev/arelle/PluginManager.py", line 410, in pluginClassMethods

  File "/Users/arelle/hfdev/arelle/PluginManager.py", line 333, in loadModule

  File "/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/imp.py", line 244, in load_module

    return load_package(name, filename)

  File "/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/imp.py", line 216, in load_package

    return _load(spec)

  File "<frozen importlib._bootstrap>", line 711, in _load

  File "<frozen importlib._bootstrap>", line 680, in _load_unlocked

  File "<frozen importlib._bootstrap_external>", line 790, in exec_module

  File "<frozen importlib._bootstrap>", line 228, in _call_with_frames_removed

  File "/Applications/Arelle.app/Contents/MacOS/plugin/iXBRLViewerPlugin/__init__.py", line 36, in <module>

    from .iXBRLViewer import IXBRLViewerBuilder

  File "/Applications/Arelle.app/Contents/MacOS/plugin/iXBRLViewerPlugin/iXBRLViewer.py", line 22, in <module>

    import pycountry

  File "/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/site-packages/pycountry/__init__.py", line 12, in <module>

  File "/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/site-packages/pkg_resources/__init__.py", line 466, in get_distribution

    ns.clear()

  File "/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/site-packages/pkg_resources/__init__.py", line 342, in get_provider

    

  File "/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/site-packages/pkg_resources/__init__.py", line 886, in require

    distributions.sort()

  File "/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/site-packages/pkg_resources/__init__.py", line 772, in resolve

    env = Environment(self.entries)

pkg_resources.DistributionNotFound: The 'pycountry' distribution was not found and is required by the application

[SK]

Sorry, I did not check properly. There is something in system.log. Maybe this helps.

Jan 23 12:47:23    Arelle[3321]: _tkinter.TclError: Can't find a usable init.tcl in the following directories: 

   /Library/Frameworks/Python.framework/Versions/3.10/lib/tcl8.6 /usr/lib/tcl8.6 /lib/tcl8.6 /usr/library /library /tcl8.6.11/library /tcl8.6.11/library

This probably means that Tcl wasn't installed properly.

Call Trace

 File "/Users/arelle/hfdev/arelle/CntlrWinMain.py", line 1545, in main

 File "/Library/Frameworks/Python.framework/Versions/3.9/lib/python3.9/tkinter/__init__.py", line 2262, in __init__

   self.tk = _tkinter.create(screenName, baseName, className, interactive, wantobjects, useTk, sync, use)

[Herm Fischer]

That was helpful.

Rebuilt to fix this error, please try again.

   Herm

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[SK]

Working using GUI and using Command line on macOS 11.1. Many thanks.

Sacha

[Rui Konno]

Hi Herm,

Sorry for the late response. I tried to install the latest build 2021-01-23 on Windows 10 Spanish but the issue remains not being able to start Arelle GUI. I would appreciate it if you could provide me with any suggestions.

Thanks,

Rui

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[Herm Fischer]

Did a prior Windows 10 build work?  Is there any kind of error message or log entry?  Does command line mode work?  (There’s a new build today.)

If all else fails, might be able to run from source code but that takes setting up python and libraries first.

   Herm

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