Individual mailbox restoration

[SSpringer]

I have a user that cleaned out their deleted items in their exchange account. With Arcserve D2D, how can I restore a folder or the mailbox of that individual user?

 

Any links to knowledge base or advice would be helpful.  I am looking through your knowledge base now.

 

thanks

S. Springer

[SSpringer]

I guess the individual needs the deleted items back.

[Patty_writer]

Hi,

You'd need to perform a granular restore. As long as CA ARCserved D2D
is installed on the Exchange server, you can follow the instructions
for Restore Exchange Mail in the User Guide.

https://support.ca.com/cadocs/0/CA%20ARCserve%20D2D%20r16-ENU/Bookshelf_Files/HTML/usergde/index.htm

There is also a video available:

https://support.ca.com/phpdocs/0/8363/videos/TEC553453/TEC553453.html

Hope this helps!

[Shad Springer]

I am using R15 currently

[Patty_writer]

No problem! Here is the link to the R15 procedure.

https://support.ca.com/cadocs/0/CA%20ARCserve%20D2D%20r15-ENU/Bookshelf_Files/HTML/cad2d--CA_ARCserve_D2D_User_Guide-W/index.htm

On Feb 3, 9:38 am, Shad Springer <woodenboat...@gmail.com> wrote:
> I am using R15 currently
>

> On Tue, Jan 31, 2012 at 9:14 AM, Patty_writer <caarcserve...@gmail.com>wrote:
>
>
>
> > Hi,
>
> > You'd need to perform a granular restore. As long as CA ARCserved D2D
> > is installed on the Exchange server, you can follow the instructions
> > for Restore Exchange Mail in the User Guide.
>

> >https://support.ca.com/cadocs/0/CA%20ARCserve%20D2D%20r16-ENU/Bookshe...

>
> > There is also a video available:
>
> >https://support.ca.com/phpdocs/0/8363/videos/TEC553453/TEC553453.html
>
> > Hope this helps!
>
> > On Jan 31, 8:36 am, SSpringer <woodenboat...@gmail.com> wrote:
> > > I have a user that cleaned out their deleted items in their exchange
> > > account. With Arcserve D2D, how can I restore a folder or the mailbox of
> > > that individual user?
>
> > > Any links to knowledge base or advice would be helpful.  I am looking
> > > through your knowledge base now.
>
> > > thanks

> > > S. Springer- Hide quoted text -
>
> - Show quoted text -

[Shad Springer]

Would it be beneficial to upgrade to r16 for this restore. I am not seeing anything on granular restore in the r15 documentation so far, at least in searches I am not seeing anything.

 

Thanks,