Backup of D2D Images via ARCserve R16 to Tape does not work

[axeon]

Hi all,

I am trying to backup an D2D R16 image to a tape drive - just in order
to have a second copy in case of a disaster.

However, I cannot get that process to run: I am always getting an
error similar to this one in ARCserve R16:

AW0004 2011-12-26 16:20:27 <D2D Target Machine> Failed to open file <\
\nas\VSTORE\S0000001453\AdrConfigure.xml>. RC=1314, A required
privilege is not held by the client.

What privilege is mentioned here? I was using the Windows
administrator account which has full access to both, the D2D machine
as well as to the NAS drive..

Thanks for any hints.

Kind regards
Matthias

[Aj..]

Hi Matthias,

Please confirm:

1) You have installed CA ARCserve Backup Client Agent for Windows
R16.0 and ARCserve D2D R16.0 on the same server
2) You added CA Arcserve D2D server under ARCserve D2D servers object
in the ARCserve Backup Manager and selected the node from there,
please refer to the document:-

https://support.ca.com/cadocs/0/CA%20ARCserve%20%20Backup%20r16-ENU/Bookshelf_Files/HTML/admingde/ag_d2d_lite_add_d2d_svr_2_d2d_svr_obj.htm

https://support.ca.com/cadocs/0/CA%20ARCserve%20%20Backup%20r16-ENU/Bookshelf_Files/HTML/admingde/d2d_lite_how_access_d2d_server_bu_mgr.htm

Let us know if you need more information.

Regards,
Ajay Kumar

[axeon]

Hi Ajay,

Thank you very much for your answer.
Although I followed all steps from the user guides, I cannot get this
to work.
Let me include the log files from ARCserve Backup:

AW0814 2012-01-01 13:17:16 The latest D2D session has already been
backed up in a previous backup job (D2D Session no: 1485).
AW0004 2012-01-01 13:17:39 <SERVERNAME> Failed to open file <\\nas
\backup\SERVERNAME\VSTORE\S0000001485\AdrConfigure.xml>. RC=1314, A

required privilege is not held by the client.

AW0004 2012-01-01 13:17:39 <SERVERNAME> Failed to open file <\\nas
\backup\SERVERNAME\VSTORE\S0000001485\SessionMap.dsc>. RC=1314, A

required privilege is not held by the client.

AW0004 2012-01-01 13:17:39 <SERVERNAME> Failed to open file <\\nas
\backup\SERVERNAME\VSTORE\S0000001485\block0000000001.ctf>. RC=1314, A

required privilege is not held by the client.

AW0004 2012-01-01 13:17:39 <SERVERNAME> Failed to open file <\\nas
\backup\SERVERNAME\VSTORE\S0000001485\disk2266266979.D2D>. RC=1314, A

required privilege is not held by the client.

AW0004 2012-01-01 13:17:39 <SERVERNAME> Failed to open file <\\nas
\backup\SERVERNAME\VSTORE\S0000001485\disk2266266979.d2d.mta>.

RC=1314, A required privilege is not held by the client.

AW0004 2012-01-01 13:17:39 <SERVERNAME> Failed to open file <\\nas
\backup\SERVERNAME\VSTORE\S0000001485\disk2875878656.D2D>. RC=1314, A

required privilege is not held by the client.

AW0004 2012-01-01 13:17:39 <SERVERNAME> Failed to open file <\\nas
\backup\SERVERNAME\VSTORE\S0000001485\disk2875878656.d2d.mta>.

RC=1314, A required privilege is not held by the client.

AW0004 2012-01-01 13:17:39 <SERVERNAME> Failed to open file <\\nas
\backup\SERVERNAME\VSTORE\S0000001485\BackupInfo.XML>. RC=1314, A

required privilege is not held by the client.

AW0004 2012-01-01 13:17:39 <SERVERNAME> Failed to open file <\\nas
\backup\SERVERNAME\VSTORE\S0000001485\AdrInfoC.drz>. RC=1314, A

required privilege is not held by the client.

AW0004 2012-01-01 13:17:39 <SERVERNAME> Failed to open file <\\nas
\backup\SERVERNAME\VSTORE\S0000001485\block0000000002.ctf>. RC=1314, A

required privilege is not held by the client.

Would you have an other idea? What I do not understand: the username I
am using has the highest rights..

Thank you.

Kind regards
Matthias

On Dec 29 2011, 12:05 am, "Aj.." <t.ajay....@gmail.com> wrote:
> Hi Matthias,
>
> Please confirm:
>
> 1) You have installed CA ARCserve Backup Client Agent for Windows
> R16.0 and ARCserve D2D R16.0 on the same server
> 2) You added CA Arcserve D2D server under ARCserve D2D servers object
> in the ARCserve Backup Manager and selected the node from there,
> please refer to the document:-
>

> https://support.ca.com/cadocs/0/CA%20ARCserve%20%20Backup%20r16-ENU/B...
>
> https://support.ca.com/cadocs/0/CA%20ARCserve%20%20Backup%20r16-ENU/B...

[Aj..]

Hi Matthias,

We would need additional information to find out the cause of the
issue, you would receive an email from Technica...@ca.com.

Please reply to the email at your earliest convenience.

Regards,
Ajay Kumar

> > > Matthias- Hide quoted text -
>
> - Show quoted text -

[axeon]

Hi all,

 

Coming back to this issue. Backup to a Tape Drive via Arc Serve 16.5 is still not possible - even if some updates for D2D and R16.5 have been released in the meantime.

 

Any idea how this problem can be addressed? Is anybody else using the D2D agent in Arc Serve R16.5?

 

Thank you.

 

Regards,

Matthias