D2D does no longer create backups

[axeon]

Hi all,

We are facing an issue with the D2D installation on one server. Although the configuration has not changed and everything did work before, D2D stopped to create backups. If I submit a new job for (e.g. for a full backup), nothing happens. In the log I can just see the following message:

"A makeup job for missed "Incremental Backup" is scheduled.

It seems that this job is corrupt and prevents D2D from starting other jobs.

What do you suggest in order to get D2D to work again?

Thank you,
Matthias



[Pratap Karonde]

Is "Backup-*.log" file created under logs sub-folder for every job
that fails to run? Do you see any errors in it? Can you post the
content of one of those files here?

[Juan Guadalupe Leon Chong]

You can Schedule a new bakup in a new directory

-----Mensaje original-----
De: ca-arcs...@googlegroups.com [mailto:ca-arcs...@googlegroups.com] En nombre de Pratap Karonde
Enviado el: miércoles, 27 de junio de 2012 12:37 p.m.
Para: ca-arcs...@googlegroups.com
Asunto: Re: D2D does no longer create backups

[axeon]

Hi,

there is a logfile. This is the content of the latest one:

2012-06-24 21:00:08:182 2944 5816  Current D2D version: R16.0 (Build 1174.5)
2012-06-24 21:00:08:229 2944 5816  CAFBKLockLogCallBack::LockLog Succeed to create session lock object. (Type=[1])
2012-06-24 21:00:08:245 2944 5816  (Pid, Tid)=(2944, 5816)(0xb80, 0x16b8) JobID=3599(0xe0f)
2012-06-24 21:00:08:323 2944 5816  LogJobInfoPreJob::JobMethod=1, CompressionLevel=1
2012-06-24 21:00:09:074 2944 5816  [LogExchGRTStatus] No Exchange server installed.
2012-06-24 21:00:09:574 2944 5816  AFBackupEntry::AFTryToCreateFolder returns failed. path=\\...\backup\server, user=domain\user, mscode=5
2012-06-24 21:00:09:652 2944 5816  AFBkSetPurgeAppLogOption::Keep SQL log for 30 days, ret=0
2012-06-24 21:00:09:668 2944 5816  AFBkSetPurgeAppLogOption::Keep Exchange log for 30 days, ret=0
2012-06-24 21:00:09:668 2944 5816  JobScript.Option=0x00000000
2012-06-24 21:00:09:684 2944 5816  AFBackupInitDestination fail
2012-06-24 21:00:09:684 2944 5816  AFBackupEntryLocalD2D::Job status is not finished, skip post command if any.
2012-06-24 21:00:09:715 2944 5816  Backup failed!!!
2012-06-25 16:50:56:907 2944 5816  Keep 320 bakcup history XML file(s), ret=0
2012-06-25 16:50:56:923 2944 5816  ReSetJobStatus: Reset job status from 2 to 3
2012-06-25 16:50:56:923 2944 5816  [JM]Update job monitor to BACKUP_PHASE_JOB_END, ulJobStatusMonitor=3
2012-06-25 16:50:56:970 2944 5816  AFBackupEntryLocalD2D::AFDoneInitBackupDestForBackend begin \\...\backup\server
2012-06-25 16:50:57:095 2944 5816  AFBackupEntryLocalD2D::AFDoneInitBackupDestForBackend begin \\...\backup\server 2250

Thanks,
Matthias

[Pratap Karonde]

Backups appear to be failing in connecting to backup destination with
error code 5 (access denied error). Can you check if the user
"domain\user" has read-write access to the backup destination? In case
the credentials of the user has changed after the backup was
configured you will also have to change that in backup destination
setting in D2D so that D2D can connect to it.

>>>>>> 2012-06-24 21:00:09:574 2944 5816 AFBackupEntry::AFTryToCreateFolder returns failed. path=\\...\backup\server, user=domain\user, mscode=5