Cannot update R16

[Hayden]

Have this in the logs:

Tue Mar 06 12:33:05 2012 [I] ***** CheckUpdate command starts *****
Tue Mar 06 12:33:05 2012 [I] Checking updates for product: CA
ARCserve D2D
Tue Mar 06 12:33:05 2012 [C] FAILED: AFGetAdminAccountToken,
Error[1385]
Tue Mar 06 12:33:05 2012 [E] None of the configured servers are
available.
Tue Mar 06 12:33:05 2012 [E] Failed to get class
AutoUpdateJNIWrapper
Tue Mar 06 12:33:05 2012 [I] Sending Email notification failed.
Tue Mar 06 12:33:05 2012 [W] DisconnectNamedPipe: CloseHandle 1136
Tue Mar 06 12:33:06 2012 [I]
Tue Mar 06 12:33:06 2012 [I] ***** CheckUpdate command ends *****

R16 Update 2

[Aj..]

Hi Hayden,

The key error message in the D2DUpdates.Log posted by you is:

Tue Mar 06 12:33:05 2012 [C] FAILED: AFGetAdminAccountToken,
Error[1385]

This problem occurs when there are insufficient privileges for the
administrative account specified in the D2D backup settings.To fix the
problem perform the following steps:

1) Make sure the administrative account specified in the ARCserve D2D
backup settings has Administrative Privileges( i.e the account is
member of the administrator group ) and also the account is not
disabled.
2) Verify if the password has changed and change it in the ARCserve
D2D Backup Settings as well.
3) Check if the user account or the group to which it belongs to is
added to the Logon as a batch job Policy. If the user account or the
group to which it belongs to does not have rights for this policy,
please add the user account or the group to the Logon as a batch job
Policy.
•By default this policy is applied to Administrators and the
Backup Operators group. But there are scenarios where we see that no
accounts or groups were added to this user policy in a domain
controller.
•This user right is defined in the default Domain Controller's
Group Policy object ( in case of a Domain Controller ) and in the
Local Security Policy of workstations & servers and it allows a user
to be logged on by means of a batch-queue facility.
•For more information on this user right, refer to:
http://msdn.microsoft.com/en-us/library/ms813942.aspx
http://technet.microsoft.com/en-us/library/cc780182(WS.10).aspx
http://technet.microsoft.com/en-us/library/dd349804(v=ws.10).aspx

4) Also make sure that the account is not part of the Deny logon as a
batch job policy. 'Deny logon as a batch job' determines which
accounts are prevented from being able to log on as a batch job. This
policy setting supersedes the Log on as a batch job policy setting if
a user account is subject to both policies.
•This user right is defined in the Default Domain Controller
Group Policy object( in case of a domain controller )and in the local
security policy of workstations and servers. By default, there are no
users denied logon as a batch job.


Let me know if you need more assistance.
Regards,
Ajay Kumar