Broken thumbnails

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Heidrun Perez

Feb 3, 2023, 4:45:29 PMFeb 3
to ArchivesSpace

I am a new user of ArchivesSpace.  My colleague mentioned broken thumbnails in our digital object items and I said I would investigate and search for a possible fix.  I reviewed the webinars, the recorded training videos, the documentation in the Help Center, and searched the Group Forum for any previous situations.  Unfortunately, I have not been able to find any possible solutions.  As an example this is what we are seeing:


When you do click on the broken thumbnail, you are redirected to the image in our Islandora instance.  

Has anyone experienced a similar situation or does one know where in the Help Center documentation I can find how to resolve this?

Thanks for your time and any information you can provide.

Kind regards,

Heidrun Perez | she/her

Digital Curation Librarian

Martin Library of the Sciences | 717 358 4206

Franklin & Marshall College

 - P.O. Box 3003 - Lancaster, PA 17604-3003

Paul Sutherland

Feb 3, 2023, 5:19:00 PMFeb 3
Hi Heidrun,

Just a staff user of ArchivesSpace myself so take this with a very large grain of salt, but I think this is an Islandora issue. Perhaps the thumbnail is not publicly visible or produced. This is the stream to the thumbnail as the page is trying to get and fails: "".


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Paul Sutherland (he/his)
Archivist of Indigenous Materials
Center for Native American and Indigenous Research
Library & Museum
American Philosophical Society
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Heidrun Perez

Feb 6, 2023, 7:56:10 AMFeb 6
Hello, Paul,

Many thanks for investigating and providing your input!  So, because Islandora does not have a thumbnail for that image, then that is why we are seeing the broken icon?

Fortunately, we can link to the object:

Thanks again for your time, Paul!

Kind regards,

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